Robyn White
Bangor,Ards and North Down
Summary
Dedicated professional with expertise in case analysis and management, problem solving, and customer service. Proven ability to provide exceptional administrative assistance and maintain excellent telephone etiquette. Demonstrates strong time management skills and resilience under pressure. Committed to delivering high-quality support and enhancing operational efficiency.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Specialist
Wilson Nesbitt Solicitors
Bangor, Ards and North Down
07.2025 - Current
- Drafted and reviewed legal documents, ensuring accuracy and completeness.
- Facilitated professional communication between clients and solicitors.
- Managed a high volume of cases simultaneously, showcasing strong organisational skills.
- Maintained confidentiality of sensitive legal information and privileged communications.
- Communicated important updates to clients via phone, email, and mail.
- Collaborated with paralegals and solicitors to successfully complete complex cases.
- Organised client files for easy access to essential information.
- Streamlined administrative tasks to enhance office operational efficiency.
Administrative assistant
Wilson Nesbitt Solicitors
Bangor, Ards and North Down
09.2024 - 07.2025
- Interacted professionally with clients, ensuring exceptional service delivery.
- Managed incoming calls by answering queries and documenting messages effectively.
- Supported administrative functions, including photocopying, faxing, and filing tasks.
- Examined, scanned, and entered documents into software systems.
- Identified areas for improvement in administrative support processes.
- Oversaw office inventory management to maintain optimal supply levels.
- Organised information by categorising documents according to type, personnel, or location.
- Contributed to team efforts by achieving related objectives.
Customer advisor
Henderson Group
Lisburn, Lisburn and Castlereagh
06.2019 - 09.2024
- Delivered exceptional customer service to guarantee positive shopping experiences.
- Facilitated seamless transactions at check-out counters for swift processing.
- Conducted regular stock checks to maintain consistent product availability.
- Coordinated effectively with the team to ensure smooth store operations.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
Bachelor of Laws - Law with Politics and International Studies
Ulster University
Belfast 09.2021 - 05.2024
A-Levels - Sociology, History and Politics
Hunterhouse College
Belfast 09.2019 - 06.2021
Skills
- Case analysis and management
- Problem solving
- Customer service and support
- Administrative assistance
- Telephone etiquette
- Time management
- Resilience under pressure
- Flexibility in task handling
- Cash handling
References
References available upon request.
Timeline
Specialist
Wilson Nesbitt Solicitors
07.2025 - Current
Administrative assistant
Wilson Nesbitt Solicitors
09.2024 - 07.2025
Bachelor of Laws - Law with Politics and International Studies
Ulster University
09.2021 - 05.2024
A-Levels - Sociology, History and Politics
Hunterhouse College
09.2019 - 06.2021
Customer advisor
Henderson Group
06.2019 - 09.2024