Robyn Ridings
Preston,Lancashire
Summary
Accomplished professional with a strong background in leadership excellence, food hygiene standards compliance, and health and safety compliance. Demonstrated expertise in business performance analysis, employee development, and staff motivation. Proven track record in effective employee management, driving team success and ensuring high operational standards. Committed to fostering a safe and productive work environment while continuously enhancing business performance.
Having talent for creating memorable dining experiences. Transformed underperforming locations into top revenue-generating sites by enhancing customer service and streamlining operations. Known for building cohesive teams and fostering culture of excellence, leading to higher customer satisfaction and increased repeat business.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant General Manager
Nando's
Southport, Lancashire
09.2015 - Current
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Managed staff rosters for optimal productivity and efficiency.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Trained team members to deliver exceptional customer service.
- Boosted profitability through effective cost control measures.
- Ensured smooth operations by maintaining open communication lines with all staff members.
- Identified areas of improvement through regular performance reviews.
- Streamlined processes for better service delivery and improved guest experience.
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Coordinated promotional events to increase brand visibility within the local community.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Implemented new menu items based on customer feedback and food trends, leading to increased sales.
- Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Conducted regular meetings with kitchen staff for consistent culinary output.
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Hired, trained and managed over 50 restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from 54% to 96%.
- Provided regular staff training, effectively utilising cross-training methods to maintain the highest levels of productivity.
- Reviewed financial data, adjusting operational budgets to consistently maximise profitability.
- Developed and executed restaurant business plans, employing strategy and teamwork to successfully identify business opportunities, triggering 8% sales growth within 6 months.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Monitored restaurant performance to identify and implement improvement initiatives.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
Education
A-Levels - Law, Psychology, English Literature, Classical Studies
Coleg Cambria
Wrexham 09.2014 - 09.2016
Skills
- Leadership excellence
- Food hygiene standards compliance
- Health and Safety Compliance
- Business performance analysis
- Employee development
- Staff motivation
- Employee management
References
References available upon request.
Timeline
Restaurant General Manager
Nando's
09.2015 - Current
A-Levels - Law, Psychology, English Literature, Classical Studies
Coleg Cambria
09.2014 - 09.2016
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