Robyn Osborne
Lowestoft,Suffolk
Summary
Dynamic and results-driven hospitality leader with over 15 years of experience, including 6+ years with Travelodge. Recently completed a successful secondment as Area Operations Manager, overseeing 17 hotels and driving performance, consistency, and team development across East Anglia.
Proven ability to lead high-performing teams, implement change at pace, and deliver strong commercial and guest satisfaction results. Brings deep expertise in operational excellence, budget management, compliance, colleague development, and stakeholder engagement. Known for calm, solutions-focused leadership, strong people skills, and the drive to consistently exceed expectations.
Overview
16
16
years of professional experience
Work history
Hotel Manager
Travelodge
Lowestoft, Suffolk
2023.01 - Current
- Lead a team of 15 to deliver exceptional service standards and exceed business KPIs.
- Achieved 100% health & safety audit score in 2024; 99.95% in 2023.
- Championed the rollout of Opera Cloud, supporting area-wide adoption as an early adopter and peer lead.
- Maintained operational continuity and guest satisfaction during major hotel Refit.
- Controlled costs through effective budget and payroll management.
- Fostered a culture of engagement through regular team communications and coaching.
Area Operations Manager
Travelodge
East Anglia, East Anglia
2024.11 - 2025.05
- Oversaw operations across 17 hotels, driving performance in revenue, occupancy, guest experience, and cost control.
- Coached and mentored Hotel Managers to embed consistency, develop leadership capability, and raise standards.
- Conducted site visits, compliance audits, and operational reviews to uphold brand and legal standards.
- Led change initiatives and resolved complex issues through data-led, strategic decision-making.
- Acted as a key link between central teams and hotel leadership, ensuring alignment and collaboration.
Assistant Hotel Manager
Travelodge
Gorleston-on-Sea, Norfolk
2022.08 - 2023.01
- Ensured team compliance with employment and H&S policies.
- Managed maintenance and guest complaints, driving service recovery and asset upkeep.
- Supported staff development, performance improvement, and conflict resolution.
Receptionist
Travelodge
Lowestoft, Suffolk
2019.03 - 2022.08
- Delivered seamless front-of-house service and supported housekeeping operations.
- Recognised for flexibility, multitasking, and training new starters across departments.
- Held keyholder and banking responsibilities, demonstrating reliability and accuracy.
Housekeeper
Travelodge
Lowestoft , Suffolk
2019.02 - 2019.08
- Delivered high standards in room presentation and cleanliness.
- Supported team efficiency through stock replenishment and task ownership.
Barmaid
Tudor Rose
Lowestoft, Suffolk
2016.06 - 2019.05
Barber
Rebecca Cutts
Lowestoft, Suffolk
2017.01 - 2018.12
Supervisor, Retail Assistant
Quiz Clothing
Lowestoft, Suffolk
2013.01 - 2016.01
Apprentice Hairdresser
Cropshop
Norfolk And Suffolk
2009.02 - 2011.10
Education
NVQ Level 4 - Lifetime
Level 4 Hospitality Management Apprenticeship
Lowestoft 2022.04 -
GCSEs - English
Lowestoft College
Suffolk06.2020
NVQ Level 2 - Barber
Lowestoft College
Lowestoft09.2016
Skills
- Leadership & Stakeholder Influence
- Strategic Prioritisation & Multitasking
- Advanced Excel & PowerPoint Proficiency
- Data-Led Decision Making
- Operational & Budget Management
- Coaching & Team Development
- Problem Solving & Change Delivery
- Professional Communication
- Calm, Solutions-Focused Under Pressure
- People-First & Empathetic Approach
Additional Information
DOB - 26/05/1993
Hold a full clean driving licence
Timeline
Area Operations Manager
Travelodge
2024.11 - 2025.05
Hotel Manager
Travelodge
2023.01 - Current
Assistant Hotel Manager
Travelodge
2022.08 - 2023.01
NVQ Level 4 - Lifetime
Level 4 Hospitality Management Apprenticeship
2022.04 -
Receptionist
Travelodge
2019.03 - 2022.08
Housekeeper
Travelodge
2019.02 - 2019.08
Barber
Rebecca Cutts
2017.01 - 2018.12
Barmaid
Tudor Rose
2016.06 - 2019.05
Supervisor, Retail Assistant
Quiz Clothing
2013.01 - 2016.01
Apprentice Hairdresser
Cropshop
2009.02 - 2011.10
GCSEs - English
Lowestoft College
NVQ Level 2 - Barber
Lowestoft College