Robyn Meagan
Langwathby,Cumbria
Summary
Dedicated and reliable professional with hands-on experience working with animals, delivering high-quality customer service, and thriving in fast-paced environments. Possesses strong knowledge of animal care, welfare, and handling, combined with excellent communication and interpersonal skills when engaging with customers. Proven ability to remain calm under pressure, manage multiple tasks efficiently, and maintain high standards of care, safety, and service. Motivated, compassionate, and adaptable, with a strong work ethic and a genuine passion for providing positive experiences for both animals and people.
Overview
12
12
years of professional experience
Work History
Host
Another Place, The Lake
04.2026 - Current
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Cleaned reception area regularly to maintain professional appearance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
- Facilitated communication between guests and management to address feedback, complaints, or compliments.
- Processed payments and transactions efficiently, managing cash, credit, and electronic payments with precision.
- Maintained a professional demeanour during busy periods, ensuring guest satisfaction despite high demand.
- Compiled feedback from guests to suggest improvements in services, menu offerings, and overall dining experience.
Home from Home Coordinator
Oak Tree Animal Charity
Wetheral
07.2025 - 04.2026
- Engaged with customers to better understand needs and deliver excellent service.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
- Collaborated with team members to achieve target results.
- Handled customer concerns and escalated major issues to supervisor.
Home from Home Coordinator
Penrith Transfer Centre, Dogs Trust
08.2023 - 07.2025
- To promote the Home from Home Scheme to recruit volunteers within the local area to the rehoming centre
- Managing a team of foster carers - Interview, select and train suitable volunteers, performing home visits to check on suitability of environment
- Ensuring that all volunteer foster carers are trained to Dogs Trust volunteering standards and volunteering standards are adhered to and maintained regularly
- Identify dogs suitable for a foster placement from kennels, handover calls, and centre waiting lists
- Carry out dog assessments on potential suitable dogs for foster and maintain up to date rehoming assessments on all foster dogs
- Arrange and prepare all necessary paperwork and belongs for dogs to go into selected foster home
- Transport dogs to start fostering placement, for veterinary appointments and to meet potential adopters
- Check on a dog's progress, carrying out keep in touch phone calls and home visits
- Ensure dogs are provided with all relevant and timely medical care according to Dogs Trust SOPs
- Liaise with other professional for care and maintenance of foster dogs; this may include vets and referral specialist
- Work with the Media Coordinator to promote dogs available for rehoming on foster placement; create and edit website profiles for dogs in foster and keep website up to date about foster dogs
- Having deadlines and goals in place that need achieved
- Introducing dogs to potential adopters confidently and safely
- Manage complaints or concerns (post adoption)
- Reception duties: telephone management, and invoices, and schedule meetings.
- Process payments
- Salesforce, DTS & RxWorks software's
- Captured and processed client information, entering data into online systems for wider company use.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff.
Adoption Advisor
Dogs Trust
01.2023 - 08.2023
- Customer service and support
- Reception duties - Answering phonecalls, making calls regarding applications.
- Matching applications to dogs
- Medical maintenance.
- Process payments.
- Having up-to-date knowledge of the dogs available.
- Introducing and mixing dogs safely.
Canine Care Assistant
Penrith Transfer Centre, Dogs Trust
10.2021 - 01.2023
- Clean out kennels and enclosures
- Prepare food
- Update records
- Exercise dogs
- Note any medical concerns to management
- Make sure the dogs are exercised regularly
- Transporting of dogs
- Recognized signs of stress and illness in animals
- Ordered, unloaded, and properly stored animal feed and supplies
- Mixed food, supplements, and medications according to instructions and knowledge of animal species
- Fed animals daily and verified access to fresh water
- Did facility laundry and cleaned, organized, maintained and disinfected animal quarters, such as pens and stables and equipment, such as saddles, and bridles
Waitress
The Pooley Bridge Inn
06.2021 - 10.2021
- I provided excellent wait service to ensure satisfaction
- I took customers' orders and delivered food and beverages
- I made menu recommendations, answered questions, and shared additional information with restaurant patrons
- Greeted and escorted guests to tables, fostering warm welcome
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
Waitress
Soho Farmhouse
08.2020 - 04.2021
- I provided excellent wait service to ensure satisfaction
- I took customers' orders and delivered food and beverages
- I made menu recommendations, answered questions, and shared additional information with restaurant patrons
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Presented menu and provided information about ingredients, reducing potential food allergies
- Upsold drinks and desserts, boosting sales and profit
- Complied with health department regulations to prevent foodborne illness
- Processed accurate cash and credit card transactions
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Prepared tables for guests by setting out linens and silverware
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
- Memorized frequent customer preferences to build relationships and loyalty
- Checked on guests to verify satisfaction with each course
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods
Private Dogsitter
Damien Hirst
06.2019 - 01.2020
- I was employed to look after three 7-month-old French Bulldog triplets
- I was also responsible to monitor their behaviours and notice any illnesses or injuries, and from there would either self-address the injury or I would take them to the vet
- Followed feeding instructions and schedules to provide accurate and thorough care
- Maintained records of pet food, sleep, and activity habits
- Cleaned cages, litter boxes, and beds to maintain sanitary standards
- Rewarded good animal behaviour with appropriate food and treats
- Observed standard safety protocols while handling animals
- Refilled food and water bowls to reach ideal pet health
- Administered pet medications in food to confirm proper intake
Team Leader
Cubitt House
07.2018 - 06.2019
- I maintained a consistently high standard of counter food and presentation for all services, to organize and always motivate the Front of House team to ensure a quality of customer service
- Lead by setting a good example
- I trained the Front of House team and often new management and supervisors with the basics of our building
- Dealt with customer complaints with confidence, patients and understanding
- Notified supervisors of overarching customer and team member concerns
- Mentored and coached team members to ensure successful performance
Waitress
The Olive Bistro
04.2017 - 06.2018
- I provided excellent wait service to ensure satisfaction
- I took customers' orders and delivered food and beverages
- I made menu recommendations, answered questions, and shared additional information with restaurant patrons
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Greeted and escorted guests to tables, fostering warm welcome
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Presented menu and provided information about ingredients, reducing potential food allergies
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Processed accurate cash and credit card transactions
Agricultural Worker
The Lakes
08.2016 - 01.2017
- My responsibilities included caring, feeding, and maintaining the well-being of the hens
- I was responsible for the cleaning and repairs of the slats and the shed
- Collecting eggs
- Monitoring the hen's behaviour
- Letting the hens out in the morning and putting them back in the evening
- Inspected, maintained and repaired equipment, machinery, buildings, pens, yards, and fences
- Sprayed pens with disinfectants and insecticides
- Collected, inspected and placed eggs in incubators, operate machines for egg washing, candling and grading and packed eggs in cartons
Waitress
Albertos
08.2014 - 08.2016
- I provided excellent wait service to ensure satisfaction
- I took customers' orders and delivered food and beverages
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Partnered with hostesses and other FOH staff to foster seamless dining service during peak periods
- Informed customers about daily specials, increasing sales of popular food items or dishes
- Offered menu recommendations, highlighting popular dishes to optimize guest enjoyment
- Presented menu and provided information about ingredients, reducing potential food allergies
Education
Dog behaviour and training
International Open Academy
2017
GCSEs - High School
Stellenberg High School
Cape Town2014
Skills
- Communication skills
- Professional telephone etiquette
- Problem-solving
- PC knowledge
- Time management
- Works well in a team
- Creative
- Compassionate & driven
Hobbies and interests
- Arts & crafts
- Reading
- DIY
- Anything animals
- History
- Outdoor activities
Timeline
Host
Another Place, The Lake
04.2026 - Current
Home from Home Coordinator
Oak Tree Animal Charity
07.2025 - 04.2026
Home from Home Coordinator
Penrith Transfer Centre, Dogs Trust
08.2023 - 07.2025
Adoption Advisor
Dogs Trust
01.2023 - 08.2023
Canine Care Assistant
Penrith Transfer Centre, Dogs Trust
10.2021 - 01.2023
Waitress
The Pooley Bridge Inn
06.2021 - 10.2021
Waitress
Soho Farmhouse
08.2020 - 04.2021
Private Dogsitter
Damien Hirst
06.2019 - 01.2020
Team Leader
Cubitt House
07.2018 - 06.2019
Waitress
The Olive Bistro
04.2017 - 06.2018
Agricultural Worker
The Lakes
08.2016 - 01.2017
Waitress
Albertos
08.2014 - 08.2016
Dog behaviour and training
International Open Academy
GCSEs - High School
Stellenberg High School