Robyn McCarron

• Ensured customer satisfaction by providing excellent service.
• Managed bar inventory for efficient operation.
• Increased footfall with engaging promotional strategies.
• Served customers to foster a friendly atmosphere.
• Cleaned and sanitised bar area, maintaining high standards of hygiene.
• Made cocktails for customer enjoyment.
• Handled cash transactions to ensure accurate accounting.
• Checked identification to maintain legal compliance.
• Managed customer disputes effectively, preserving the business reputation.
• Restocked bar efficiently during busy periods.
• Rotated stock regularly, reducing waste from expired products.

Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the office

• Answering the telephone and dealing with an queries/complaints
• Checking workers attendance to jobs
• In control of material, uniform and cement orders, ensuring fuel bowsers and other equipment are as they should be
• Recruitment through agencies
• Making sure the office was in order and bills up to date i.e internet and phoneline (and coffee stocked), keeping track of all workmen's personal info, making sure each workman had correct up to date cards and tickets for site and machinery, arranging tests for new workers
• Payroll every week
• Keeping a strict, non digital, information and filing system

• Answering the telephone, printing, arranging case files, meeting and greeting clients, arranging couriers, diary management, running documents to court, sending out fee notes, billing barristers, arrange conferences, telephone usage such as 3 way calls or video links, arranging lunch
• Assumed responsibility of receptionist duties whilst necessary staff were on lunch breaks or holiday
• Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.

• Answering queries, data inputting, knowledge of excel, arranging medical appointments, taking messages and forwarding to correct recipient, operating a switchboard service, dealing with complaints
• Provided exemplary service to clients by handling their claims professionally.
• Educated clients on their coverages and claim processes for better understanding.
• Kept clients well-informed of claim updates and case progress.

• Brasserie/Restaurant/Wedding Silver Service, setting/clearing/cleaning tables, serving and collecting plates correctly, pouring wine correctly, flambe trolley use, different types of serving such as silver service and rolling service, setting up for different events including weddings and meetings
• Food handling, cash handling, data inputting, room service, coffee machine trained and general bar work as mentioned previous.
• Gained experience in all restaurant activities, including waiting, bar and front of house.
• Represented front of house services, maintaining polished, professional appearance to uphold company image.
• Delivered front of house duties with warm and professional manner.