Robyn Keating
Newcastle upon tyne,North Tyneside
Summary
Dedicated professional with extensive expertise in Quality Assurance, Client Relationship Management, and Project Management. Demonstrates exceptional multitasking efficiency and proactive initiative, ensuring compliance with CQC regulations and the Care Act 2014. Skilled in compassionate communication, risk assessment, and strategic coordination to promote health and maintain client satisfaction. Adept at analysing client needs and providing on-call rota coverage with a positive attitude. Career goal: to leverage skills in a dynamic environment focused on health promotion and client care excellence.
Overview
10
10
years of professional experience
Work history
Care coordinator
Dale care
Newcastle upon Tyne
05.2023 - Current
- Maintained detailed records, ensuring accurate documentation.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Facilitated training sessions, enhancing staff competence and knowledge base.
- Managed staff rotas for optimal coverage during peak periods.
- Worked with recruitment personnel to provide sufficient current and future staffing levels.
- Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
- Cultivated positive relationships with multidisciplinary teams to improve patient care.
- Conducted new business assessments, producing individual support plans and risk assessments to determine scope of service.
- Ensured compliance with health and safety regulations, maintaining safe working environment.
- Liaised with family members by providing regular updates on patient progress.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Built positive, productive client relationships for enhanced social support.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Prioritised tasks efficiently, managing time effectively.
- Matched needed service of patients to suitably qualified and experienced care workers to provide high-quality service.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Communicated effectively with patients, improving understanding and satisfaction.
- Provided emotional support for increased patient comfort.
- Handled sensitive information confidentially, respecting privacy laws and regulations.
- Supported integration of service users back into community life to maximise successful transition rate.
- Assessed patient needs to develop individualised care plans.
- Attended regular training and supervision workshops for improved service user support.
- Organised appointments with specialists to facilitate timely medical intervention.
- Implemented protocols to enhance team efficiency.
- Conducted risk assessments regularly, minimising potential hazards in the work setting.
- Coordinated care plans for improved patient outcomes.
- Observed and respected patient dignity, privacy and independence to encourage communication
- Managed and monitored branch rostering requirements of individual care teams.
- Advocated on behalf of patients, protecting their rights and dignity.
- Used assessment findings to action necessary care plan adaptations.
- Handled emergency situations calmly, ensuring the safety of all involved.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
- Created targeted support programmes based on client interviews and assessments.
- Monitored service user progress, escalating concerns for swift resolution.
- Monitored changes in patients' conditions, adjusting care plans as necessary.
Insurance consultant
The AA
Newcastle upon Tyne
08.2016 - 04.2023
- Collated key risk indicator information from businesses to prevent crises.
- Examined risk information and produced standard and ad hoc risk reporting for board, committees and management.
- Researched on potential clients to determine creditworthiness.
- Delivered informative presentations on various insurance products, enhancing client awareness and understanding.
- Tailored bespoke insurance packages for individual customer needs, ensuring adequate coverage at all times.
- Communicated regularly with underwriters about policy adjustments or renewals; ensured seamless service delivery.
- Drafted quotes detailing policy premiums, coverages and payment structures.
- Liaised effectively with other departments regarding policy amendments or cancellations, ensuring smooth operations within the organisation.
- Negotiated and processed contracts for residential policy renewals.
- Used financial software and packages to increase work speed and accuracy.
- Collaborated with compliance, internal audit and other governance functions to analyse and present data.
- Maintained up-to-date knowledge of industry changes, resulting in superior customer support.
- Built strong relationships with clients by consistently delivering exceptional service.
- Assessed data to better understand potential risks, concerns and outcomes of decisions.
- Liaised between customers and corporate entities to resolve financial disputes.
- Increased client trust by providing clear, accurate insurance advice.
- Helped customers determine appropriate products and policy terms.
- Developed new business through targeted sales techniques, leading to growth in customer base.
Health care assistant
Grange lea residential home
Newcastle upon Tyne
08.2014 - 08.2016
- Maximised patient comfort by accurately assessing pain levels and administering pain-relieving medication.
- Updated families regularly on patient progress and treatment plan changes.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Safely escorted patients during medical appointments and hospital visits.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Assisted with medicine and stock counting, ordering and replenishing.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Kept patient environments clean and neat following optimum hygiene standards.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
Education
GCSEs - english literature
Ponteland high school
Newcastle upon tyneGCSEs - Health science
Ponteland high school
Newcastle upon tyneGCSEs - English language
Ponteland high school
Newcastle upon TyneGCSEs - Business management
Ponteland high school
Newcastle upon tyneA-Levels - Business management
Ponteland high school
Newcastle upon tyneNVQ Level 3 - Health care administration
Grange lea residential home
Newcastle upon tyneA-Levels - Health and social care
Newcastle College
Newcastle upon TyneSkills
- Quality Assurance
- Multitasking efficiency
- On-call rota coverage
- Care Act 2014 knowledge
- Compassionate communication
- Positive attitude
- Client Relationship Management
- Medical terminology
- Risk Assessment
- Client needs analysis
- Project Management
- Strategic coordination
- Proactive initiative
- Health promotion and maintenance
- Compliance with cqc regulations
Timeline
Care coordinator
Dale care
05.2023 - Current
Insurance consultant
The AA
08.2016 - 04.2023
Health care assistant
Grange lea residential home
08.2014 - 08.2016
GCSEs - english literature
Ponteland high school
GCSEs - Health science
Ponteland high school
GCSEs - English language
Ponteland high school
GCSEs - Business management
Ponteland high school
A-Levels - Business management
Ponteland high school
NVQ Level 3 - Health care administration
Grange lea residential home
A-Levels - Health and social care
Newcastle College
Similar Profiles
Hector Emmanuel RamirezHector Emmanuel Ramirez
Certified Clinical Medical Assistant at American Family Care Urgent Care Dale CityCertified Clinical Medical Assistant at American Family Care Urgent Care Dale City
Amiya PersaudAmiya Persaud
Volunteer at Dale View Care CenterVolunteer at Dale View Care Center
Sharla DaleSharla Dale
Director at Dale Fisheries Pty Ltd ATF L and S Dale Family TrustDirector at Dale Fisheries Pty Ltd ATF L and S Dale Family Trust
Taylor BrownTaylor Brown
PMO Analyst at Cumberland Building SocietyPMO Analyst at Cumberland Building Society
Craig NelsonCraig Nelson
TOOL REPAIR TECHNICIAN at VESTAS WIND INDUSTRYTOOL REPAIR TECHNICIAN at VESTAS WIND INDUSTRY