Robyn Hole
Maidstone,Kent
Summary
Organized professional with experience in fast-paced office and workshop settings. Demonstrates strong attention to detail and creativity in problem-solving. Committed to continuous learning and achieving high standards in all tasks.
Overview
11
11
years of professional experience
Work history
Dial and Case/End casing
Rolex
Kings Hill, Kent
2019.01 - 2025.01
- Assisted in final quality control and dial and casing departments on a sequential line.
- supervised my team when my manager was away.
- make sure my team has all the work needed to hit daily targets.
- make sure operations run smoothly and without any risks
- Fitted dials and hands to ensure precision.
- Cleaned and attached cases to movements as required.
- Regulated and timed watches for optimal performance.
- Reviewed departmental work and corrected errors as necessary.
- Verified models and ensured correct parts were fitted appropriately.
- Attached bracelets with balanced clasps for comfort.
- Installed clasps and links to complete assemblies.
- Monitored client requests and confirmed completion of tasks.
- Fitted straps to all models according to specifications.
- Completed ruds to meet operational standards.
- Executed work on prs and lanterns as directed.
Self Employed Jeweller
Kilburn Jewellers
Maidstone, Kent
2016.01 - 2019.01
- Communicated professionally to provide outstanding customer care and develop positive brand reputation.
- Negotiated with customers diplomatically to reach mutually agreeable solutions.
- Upheld high standards of customer service whilst dealing with challenging situations and individuals.
- Assisted in jewellery repairs including ring sizing and bracelet fixes.
- Cleaned CAD designs in preparation for setting.
- Polished and rhodium plated all jewellery to high standards.
- Supported quality control processes as jewellery departed from the shop.
- Communicated with retail and trade customers via phone and in-store.
- Served customers on occasion, taking orders for repairs.
Repairs Administrator
Yoko London/Euro Pearls
London
2015.01 - 2016.01
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Assisted CEO during business trip to Dubai for jewellery trade show.
- Ensured safe and correct customs handling of jewellery products.
- Facilitated communications with customers and clients through email and phone interactions.
- Scheduled appointments and responded to complaints to uphold customer satisfaction.
- Uploaded product codes onto Amazon and utilised Photoshop for image enhancements.
- Processed orders through Amazon platform.
- Created invoices and maintained accurate postal records.
- Yoko London is recognised as a leading UK brand in pearl jewellery, with global sales and wholesale operations under Euro Pearls.
Key holder
Alba Rose Diamonds
2014.01 - 2015.01
- Ensured jewellery was displayed and stored securely.
- Assisted customers with complaints and challenging interactions.
- Supported quality control processes in absence of manager.
- Managed merchandise displays-enhanced customer engagement levels significantly.
- Collaborated with management in implementing promotional activities for increased sales.
Education
Bachelor's (Hons) Degree - Jewellery Design
Central Saint Martins School of Art & Design
2011.01 - 1 2014
BTEC National Diploma - Art and Design
UCA Rochester
2009.01 - 1 2011
GCSE's - English and Math
The Maplesden Noakes school
2005.01 - 1 2009
Skills
- Attention to detail
- Strong communication skills
- Proactive problem solving
- Self-motivating
- Leadership
- Problem-solving
- Team building
- Active listening skills
- Honesty/ability to trust
- Working Independently
- Team Oriented
- Patients with others
- Jewellery repairs Soldering/filing
- High end retail experience
- Polishing and rhodium plating
- Basic gemstone knowledge
- Fitting links, clasps, straps, dial and hands
- Phone communication skills
- Communicating via email
- Microsoft Word
- Microsoft Excel
Affiliations
- Art
- Craft
- Animal welfare
- Running
INTERESTS
To relax I enjoy listening to podcasts and spending time with family and friends.In my free time I like to study anything to do with the mind, why we behave in certain ways and how to improve health,peace and wellbeing.
Timeline
Dial and Case/End casing
Rolex
2019.01 - 2025.01
Self Employed Jeweller
Kilburn Jewellers
2016.01 - 2019.01
Repairs Administrator
Yoko London/Euro Pearls
2015.01 - 2016.01
Key holder
Alba Rose Diamonds
2014.01 - 2015.01
Bachelor's (Hons) Degree - Jewellery Design
Central Saint Martins School of Art & Design
2011.01 - 1 2014
BTEC National Diploma - Art and Design
UCA Rochester
2009.01 - 1 2011
GCSE's - English and Math
The Maplesden Noakes school
2005.01 - 1 2009