Robyn Griffiths

Experienced and reliable customer service consultant with extensive experience providing assistance in a busy call centre setting.

• Setting up customers income for life products by searching the open market to see what company can offer the highest annual amount.
• Liaising with providers and stakeholders to complete the annuity set up in a timely manner.
• Arranging call backs with customers ensuring they have all the correct information and correct documentation.
• Taking first point of contact calls both with customers and IFA’s.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Achieved a higher level of efficiency with meticulous scheduling and organisational skills.
• Provided guidance on risk management to safeguard clients' investments.
• Streamlined communication processes, improving team coordination.
• Devised comprehensive retirement plans tailored to meet individual client needs.
• Boosted client satisfaction by providing clear and concise infoormation.
• Collaborated effectively with colleagues, fostering a positive work environment.
• Initiated routine check-ins with clients, maintaining high levels of service delivery.

• Taking first point of contact calls with bereaved customers and IFA's.
• Paying life insurance and pension claims in a timely manner.
• Reacting to customer feedback whether it is positive or negative. Ensuring we have the right outcome for customers and stakeholders.
• Provided estate planning advice; guided clients through intricate legal processes.
• Implemented an effective feedback system, ensuring continual service improvements.

Specialised in providing Residential and Nursing Homes with Peripatetic Managers, Managers, Deputy Managers, Clinical Leads and Registered Nurses.

• Offered guidance around interview preparation techniques to registered candidates, enhancing their chances of success.
• Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
• Managed relationships with hiring managers to understand their recruitment needs and timelines.
• Liaised with third-party vendors for conducting background checks of shortlisted candidates.

• Optimised resource allocation during peak hours, prevented long wait times for callers.
• Responded to difficult situations calmly to gain trust of customers.
• Enhanced brand loyalty, provided excellent service at all times.
• Built rapport with clients through empathetic handling of concerns.

In addition to being a performing cast member, the role included additional responsibility for the maintenance and consistency of the onboard product.

• Managing a team of 16 singers and dancers, providing constructive criticism and feedback.
• Reporting and liaising with the Entertainment Director, assisting with the onboard entertainment program and show scheduling for each cruise.
• Collaborated with directors to achieve desired artistic visions.

Danced in the high standard production shows maintaining excellent standards of dance and appearance.

• Developed personal style whilst respecting traditional dance frameworks.
• Trained intensively to ensure flawless execution of dance sequences.

Assisted the Dance Captain in maintaining the high standards of the production shows onboard.

• Understanding of the foundation of Customer Service; ability and willingness to deliver outstanding service to the passengers.
• Provided constructive feedback during group practice sessions for improved overall performance.
• Conducted regular rehearsals to ensure flawless execution on stage.

Irish dancer in the well-known show Riverdance on their National tours.