Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Robyn Goldie

Dennyloanhead,Falkirk

Summary

Highly motivated and energetic. Well-versed with strong communication and organisation skills. Keen learner who welcomes new challenges and is adept at mastering new skills. Experience in dealing with customers and high level workloads within strict deadlines. A developed ability in dealing with people from all walks of life with a sense of caring and empathy. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

18
18
years of professional experience

Work History

Wedding Co-ordinator

The Vu
Bathgate, West Lothian
09.2024 - Current
  • Explained event packages, options and prices clearly to customers.
  • Created bespoke packages for clients based on their requirements.
  • Prepared comprehensive timelines to ensure seamless flow of activities.
  • Facilitated smooth running of events averaging 100+ guests.
  • Addressed last-minute changes effectively, ensuring minimal disruption to events.
  • Supervised external contractors to achieve successful events.
  • Maintained professional decorum when liaising between clients and service providers, preventing potential misunderstandings or conflicts.
  • Ensured compliance with health and safety regulations at all events.
  • Obtained client feedback to determine improvements for future events.


Team leader

First Class Hospitality Agency
Central Scotland, Central Scotland
03.2022 - 08.2024
  • Streamlined bar operations by implementing efficient inventory management strategies.
  • Enhanced customer satisfaction with professional bartending techniques.
  • Led by example in providing customers with attentive, professional service.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Monitored performance to identify and implement improvement initiatives.
  • Applied positive customer service approach to increase satisfaction levels.
  • Facilitated smooth running of events averaging 100+ guests.

Bar Manager/Venue Licence Holder

Warehouse Nightclub
Falkirk, Stirling
05.2015 - 09.2018
  • Coordinated events at the venue, leading to increased bookings.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Managed cash handling procedures, reducing discrepancies.
  • Led by example in providing customers with attentive, professional service.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Trained new staff on customer service protocols.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Stayed current on processes and procedures to offer relevant assistance.

Bar Manager

Katie's Bar
Stirling, Stirling
02.2014 - 05.2015
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Built and maintained displays of spirits, enticing guests to make purchases.
  • Served guests in a friendly and professional manner.
  • Collaborated with team members to provide seamless service during busy periods.
  • Provided excellent service to customers, resulting in repeat business.

Sales Associate

Three
Stirling, Stirling
06.2010 - 06.2011
  • Assisted shoppers with product selection for improved buying experience.
  • Stayed abreast with latest industry trends to provide accurate advice to customers.
  • Maintained up-to-date knowledge of current promotions and discounts to inform customers appropriately.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Increased customer satisfaction by providing exceptional service.

Bar Supervisor

City Nightclub
Falkirk, Falkirk
02.2009 - 06.2010
  • Led by example in providing customers with attentive, professional service.
  • Supervised team members to ensure excellent service delivery.
  • Handled difficult customers tactfully, ensuring minimum disruption to other guests.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Collected cash payments, processing and providing correct change.
  • Mentored junior bartenders in mixology best practices to ensure overall team confidence and competence.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Pastry chef

Stirling Highland Hotel
Stirling, Stirling
03.2008 - 02.2009
  • Enhanced customer satisfaction by creating innovative pastry designs.
  • Ensured perfect texture and flavour balance in all baked goods through meticulous preparation techniques.
  • Minimised food contaminating risks and controlled shrinkage with proper storage of perishable foods.
  • Brought creativity to plate presentations, enhancing overall dining experience for patrons.
  • Inspected and cleaned food preparation areas to maintain sanitary practices.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Front of house team member/Pastry Chef

Dunblane Hydro
Dunblane, Stirling
04.2007 - 03.2008
  • Maintained high standards of customer service during peak times.
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked closely with kitchen staff, ensuring smooth operations and food safety protocols.
  • Improved efficiency and productivity by acquiring new skills.

Education

SCQF Level 6 - Early Education and Childcare

North Lanarkshire College
North Lanarkshire
2016 - 2018

NQ - Hospitality

Forth Valley College
Falkirk
2007/2007 - 2009/2009

Skills

  • Effective communication
  • Customer and client liaison
  • Resilience under pressure
  • Exceptional organisation
  • Customer Service
  • Empathy in service
  • Computer literacy
  • Communication proficiency
  • Sales techniques
  • Relationship-building
  • Team coordination

Affiliations

  • Craft designing and producing

References

References available upon request.

Timeline

Wedding Co-ordinator

The Vu
09.2024 - Current

Team leader

First Class Hospitality Agency
03.2022 - 08.2024

Bar Manager/Venue Licence Holder

Warehouse Nightclub
05.2015 - 09.2018

Bar Manager

Katie's Bar
02.2014 - 05.2015

Sales Associate

Three
06.2010 - 06.2011

Bar Supervisor

City Nightclub
02.2009 - 06.2010

Pastry chef

Stirling Highland Hotel
03.2008 - 02.2009

Front of house team member/Pastry Chef

Dunblane Hydro
04.2007 - 03.2008

SCQF Level 6 - Early Education and Childcare

North Lanarkshire College
2016 - 2018

NQ - Hospitality

Forth Valley College
2007/2007 - 2009/2009

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Robyn Goldie