
A confident and highly motivated individual, with the ability to coordinate and effectively manage workloads for both myself and my team where necessary, whilst maintaining high standards of work throughout. I pride myself on my professionalism, enthusiasm and adaptability to all challenges.
During my temporary contract with Class Publishing, I was required to provide administrative support to the Chief Executive of the company, prioritising expenses, travel and meeting bookings. Whilst there, I was also responsible for processing book orders, and discussing app subscriptions with the various charities and universities that utilise the products provided by Class Publishing.
Delivering a first class level of mortgage and protection advice to all clients, regardless of the size of the transaction. Managing my own diary to ensure that the needs of my clients were met in full, and being available to answer any queries. Easing the stress of the mortgage and protection transactions, to allow my clients to enjoy the excitement of their new home.
Responsible for supporting colleagues within the business, as well as customers, with complex medical queries and challenging cases, largely cancer claims. Researching and authorising complex medical treatments within NHS and NICE guidelines, whilst maintaining a high quality of customer service in highly emotional situations.