Robyn Atkinson
Chester,United Kingdom
Summary
I am very passionate about promoting lasting customer satisfaction by delivering quality service. Oficient in customer service best practices and related options. Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures.
Work history
Flight Attendant
Ryanair
Liverpool, United Kingdom
03 2024 - Current
- Helped passenger with diverse comfort requests and answered questions.
- Handled special needs of children, elderly and individuals with disabilities.
- Answered passengers questions and efficiently provided solutions to issues arising during flights.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
Salon Assistant
Primadonna hair salon
Chester, United kingdom
04 2023 - 03 2024
- Helped salon processes run smoothly through effective appointment allocation.
- Helped prepare clients for requested hair services.
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Served refreshments to clients with upbeat customer service style.
Salon Assistant
Philip Hughes hairdressing
Chester, United kingdom
11 2022 - 03 2023
- Provided excellent customer service to clients.
- Offered and served refreshments to clients.
- Managed cash registers, ensuring adequate funds and change ahead of salon opening.
- Prepared and mixed colour formulas for clients' hair.
- Covered weekend and evening shifts to achieve flexible salon opening times.
Education
Level 2 - Hairdressing
09/2021 - 07/2022
- Completed and passed level 2 hairdressing Qualification.
Level2 - Beauty Therapy
09/2022 - 07/2023
- Completed and passed level 2 beauty therapy Qualification
GCSE -
09/2016 - 07/2021
- English GCSE- 5
- Maths GCSE- 4
- Art GCSE- 6
- Performing arts GCSE- distinction
- Science GCSE- 3,5
- History GCSE- 3
Skills
- Customer service
- Public speaking
- Pre-flight briefings
- Food and beverage preparation
- Sales strategies
- Decision-making
- Emergency care
- Positive attitude
- Clear communication
- First Aid
- Employee interaction
Timeline
Flight Attendant - Ryanair
03 2024 - Current
Salon Assistant - Primadonna hair salon
04 2023 - 03 2024
Salon Assistant - Philip Hughes hairdressing
11 2022 - 03 2023
Cheshire south and west college - Level 2, Hairdressing
09/2021 - 07/2022
Cheshire south and west college - Level2, Beauty Therapy
09/2022 - 07/2023
Christleton high school - GCSE,
09/2016 - 07/2021