Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Robyn Alty

Preston,Lancashire

Summary

Dedicated healthcare professional with a strong foundation in patient care, administrative duties, and compliance with NHS processes. Proficient in health information systems, electronic health records software, and medical terminology, ensuring accurate documentation management and patient confidentiality. Skilled in fostering trust with patients, care coordination, and cultural competency while maintaining resilience in high-pressure situations. Adept at quality control, conflict resolution, and scheduling appointments to uphold organisational standards. Holds a Basic Life Support Certification and demonstrates exceptional multi-tasking ability to support efficient healthcare delivery.

Overview

1
1
year of professional experience
7
7
years of post-secondary education

Work history

Patient Care Coordinator

Park View Surgery
Preston, Lancashire
12.2024 - 07.2025
  • Co-ordinated appointments and appropriate care measures for over 7000 patients.
  • Facilitated seamless admission processes for faster patient services.
  • Ensured the arrival of patient medical records and uploaded these to their records in a timely manner.
  • Facilitated the deductions process to ensure patient medical records were correctly dispatched to the patients new location.
  • Enhanced patient satisfaction by implementing personalised care plans.
  • Ensured continuity of care with regular follow-ups.
  • Prepared necessary documentation to speed up insurance claim approvals.
  • Managed complex medical records to facilitate efficient patient treatment.
  • Answered queries regarding medical procedures, providing reassurance to anxious patients.
  • Liaised between patients and healthcare professionals, resulting in improved communication.
  • Utilised proficient IT skills in managing electronic health records effectively.
  • Handled emergency situations calmly and efficiently, offering immediate assistance when needed.
  • Coordinated timely appointments for improved patient experience.
  • Ensured adherence to healthcare policies and protocols, maintaining high standards of care at all times.
  • Provided emotional support to patients and families, enhancing their comfort during difficult times.
  • Updated documentation and reports detailing patient activities, care actions and hospital determinations.
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Liaised between hospital departments to facilitate effective communication.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Maximised preventative care utilisation to reduce hospital burden and help eliminate readmissions.
  • Connected patients with available community and charitable resources.
  • Raised awareness of service by liaising and maintaining partnerships with local community organisations.
  • Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
  • Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
  • Maintained confidential case documentation in line with data protection regulations.
  • Attended regular training and supervision workshops for improved service user support.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.

Website designer

Trend BPS
Preston, Lancashire
10.2024 - 11.2024
  • Translated client vision into stunning website designs that exceeded expectations.
  • Conducted comprehensive testing of sites before launch, ensuring error-free output.
  • Worked closely with clients to understand requirements and provide tailored services.
  • Managed multiple projects simultaneously whilst maintaining strict timelines.
  • Integrated social media applications into websites as part of marketing strategy.
  • Created engaging graphics, banners and icons to enhance website visuals.
  • Created and maintained design assets, including graphics and multimedia content.
  • Developed user-friendly website designs for improved customer interaction.

Retail worker

Tesco
Preston, Lancashire
03.2024 - 06.2024
  • Educated customers on product features and benefits resulting in increased sales.
  • Maintained clean and organised store shelves for a pleasant shopping environment.
  • Followed company policies and guidelines strictly maintaining standards of operation.
  • Ensured compliance with health and safety regulations, promoting a safe shopping environment.
  • Received deliveries and stocked goods on shelves efficiently for easy accessibility.
  • Operated till accurately to ensure smooth checkout process.
  • Created attractive product displays that stimulated customer interest and purchases.
  • Assisted customers with product selection, leading to improved customer satisfaction.
  • Demonstrated strong knowledge of products by answering customer queries effectively.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.

Education

A-Levels - English Literature & Language, Sociology, Media Studies

Cardinal Newman College
Preston, Lancashire
09.2021 - 06.2024

GCSEs - Mathematics, English Literature, English language, Science, History, Geography, Psychology, ICT

Walton-le-Dale High School
Preston, Lancashire
09.2016 - 05.2021

Skills

  • Fostering trust with patients
  • Data entry proficiency
  • Health information systems proficiency
  • NHS process familiarity
  • Electronic health records software
  • Clinical terminology familiarity
  • Resilience in stressful situations
  • Conflict Resolution
  • Organisational standards
  • Medical terminology
  • Multi-tasking ability
  • Basic Life Support Certification
  • Scheduling appointments
  • Patient confidentiality compliance
  • Cultural competency
  • Documentation management

Affiliations

  • Reading & composing my own short literary texts
  • Gym
  • Photography & Photoshop

Timeline

Patient Care Coordinator

Park View Surgery
12.2024 - 07.2025

Website designer

Trend BPS
10.2024 - 11.2024

Retail worker

Tesco
03.2024 - 06.2024

A-Levels - English Literature & Language, Sociology, Media Studies

Cardinal Newman College
09.2021 - 06.2024

GCSEs - Mathematics, English Literature, English language, Science, History, Geography, Psychology, ICT

Walton-le-Dale High School
09.2016 - 05.2021

Similar Profiles

Create profile
Robyn Alty