Roberto Panait
Stoke-on-Trent,Staffordshire
Summary
Dynamic and versatile professional with experience across social media, customer service, marketing, and operations. Proven track record of growing and monetising digital platforms, alongside delivering high standards of service in fast-paced environments. Demonstrates strong analytical thinking, communication skills, and the ability to manage multiple priorities effectively.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Social Media Marketer
Tik Tok
Stoke-on-Trent, West Midlands
2024.03 - Current
- Grew a TikTok account to 30,000+ followers through consistent, engaging content.
- Successfully monetised multiple accounts for over 2 years.
- Used analytics and insights to improve reach, engagement, and performance.
- Identified and adapted to trends quickly to maximise visibility.
- Planned, filmed, and edited content tailored to target audiences.
- Developed strong understanding of TikTok, Instagram and YouTube algorithm and growth strategies.
Van Driver
Amazon
Stoke-on-Trent
2022.12 - 2023.09
- Completed up to 200 deliveries per day, consistently meeting strict deadlines.
- Managed time efficiently in a fast-paced, high-pressure environment.
- Demonstrated reliability and strong work ethic with minimal supervision.
- Maintained accuracy and organisation while handling large delivery volumes.
- Provided professional service when interacting with customers during deliveries.
Customer Service
McDonald's
Stone
2023.01 - 2023.08
- Delivered fast, friendly, and efficient service in a high-volume environment.
- Assisted Customers with orders while ensuring accuracy and satisfaction.
- Handled complaints professionally, resolving issues calmly and effectively.
- Worked as part of a team to maintain smooth daily operations.
- Developed strong communication and multitasking skills under pressure.
Support Centre and Coach Assistant
The Gym
Bournemouth
2018.07 - 2019.09
- Supported members with enquiries, memberships, and general assistance.
- Maintained cleanliness and organisation across the gym.
- Assisted with IT and operational tasks.
- Helped create a welcoming and positive environment for members.
- Provided high quality customer support.
Education
Bachelor's degree - Business Management (Innovation & Entrepreneurship)
Staffordshire University
Stoke-on-Trent 2023.09 - 2026.03
A Level - Business
Stoke-on-Trent College
Stoke-on-Trent 2021.09 - 2023.06
Skills
- IT
- Social Media
- Foreign Languages
- Teamwork
- Time management
- Problem Solving
- Communication
- Adaptability
- Product Knowledge
- Active listening
- Attention to detail
- Professional Driving
- Management
Personal Details
- Driver's License: Full UK Licence
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent in Business Studies,
Timeline
Social Media Marketer
Tik Tok
2024.03 - Current
Bachelor's degree - Business Management (Innovation & Entrepreneurship)
Staffordshire University
2023.09 - 2026.03
Customer Service
McDonald's
2023.01 - 2023.08
Van Driver
Amazon
2022.12 - 2023.09
A Level - Business
Stoke-on-Trent College
2021.09 - 2023.06
Support Centre and Coach Assistant
The Gym
2018.07 - 2019.09