Robert Francis Ward

• Gathering exhibits and statements to compile court packs
• Assisting Enforcement officers with issuance on Fixed Penalty notices using many different legislations and obtaining details from offenders (Section 88 EPA)
• Walking 15+ miles daily in all weather conditions, including snow, wind and rain.
• Liaising and working with the client West Northants Councils regulatory department and other agencies (Northamptonshire Police, CCTV control room staff from local businesses
• Investigating representations/complaints from potential offenders in a timely fashion
• Issuing fixed penalty notices for offences within CNEA 2005 Legislation and PSPO (Public Space Protection Order)
• Prioritizing retaining awareness of new and existing environmental regulations, contracts and organization protocols to maintain compliance.
• Carefully patrolling community areas, ensuring proper enforcement of current rules and regulations.
• Maintaining optimal street coverage by planning and managing effective patrolling schedules.

• Led performance reviews and tailored employee feedback to facilitate professional development.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Analyzed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
• Supervised and mentored 6 multidisciplinary team members.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Progressed to Team Leader position within 6 months working at company.

• Investigating and gathering evidence on suspected fly tipping areas
• Issuing fixed penalty notices for offences within CNEA 2005 Legislation
• Patrolling and issuing FPN's within Northampton Wards
• Boosting moral of colleagues and assisting with all their need
• Training new starters
• Ensuring colleagues are and feel supported
• Promoting teamwork
• Setting a high standard
• I enjoyed this role because I care about the world I live in, I left because I was offered a promotion In Bedford

Roles and responsibilities

• Patrolling all wards within the borough of Northampton Issuing fixed penalty notices for offences under Environmental Protection Act 1990 and the Anti-Social Behavior Crime And Policing Act 2014.
• Provided polite, professional customer service at all times, handling confrontation with tact and diplomacy.
• Walked 15+ miles daily in all weather conditions, including snow, wind and rain.
• Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
• Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
• Provided visible presence within all wards within the borough of Northampton deterring crime through on-foot and mobile patrol duties.