Robson Ogden
Salford,Greater Manchester
Summary
Recently Graduating in 2022 with a Bachelors or Arts in Business with International Business Management.
Being highly adaptive is something I personally value in all aspects of life and through my university experience. I have learnt to excel in and adapt to any social or professional situation and alongside efficient time management it allows me to work well under pressure.
Work experience and previous teamwork has enhanced my communication skills.
From my work in a large food retailer such as Booths to my role in a high- end fashion retailer at All Saints, my use of creativity and forward thinking has allowed me to excel in the role hitting KPI’s and receiving recognition for achieving a top conversion rate with my sales expertise - being nominated for the best employee of the month several times.
Personal interests include fitness, online social trends, and networking which go together. I also have a passion for different cultures and fashions which I love exploring. I am keen to learn more throughout my personal and professional life.
Overview
7
7
years of professional experience
Work history
Senior Receptionist
The Ivy Collection
Manchester, Manchester
06.2023 - Current
- Maximised covers by optimising Opentable reservations and smoothly accommodating walk-ins.
- Reduced Waiting times through effective time and resource management.
- Handled VIP bookings and special requests to leverage upselling opportunities.
- Built rapport with customers to boost brand reputation and encourage repeat business.
- Documented guest preferences, communicating changes to restaurant management team.
- Coordinated with management regarding special request and setting arrangements.
- Assisted managers to quickly resolve time-sensitive issues threatening guest experience.
- Managing reception team - planning staffing allocations for the restaurants, optimising profit by reducing labour when necessary.
- Trained new staff in Opentable navigation and customer service standards.
- Responded to high volumes of calls with calm and professionalism.
- Applied expertise in company products and services to answer questions.
Receptionist
The Ivy Collection
Manchester, Manchester
11.2022 - 06.2023
- Greeted incoming guests in a professional manner and provided friendly, knowledgeable assistance.
- Prepared dining rooms for guests.
- Monitored dining rooms and guest flow to maximise table usage and minimise wait times.
- Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
- Encouraged customer loyalty by delivering unparalleled service throughout dining experiences.
- Provided guests with menus and recommended specials.
- Resolved guest complaints, maintaining customer satisfaction and workforce effectiveness.
- Maintained clean and organised space to comply with hygiene and health regulations.
Stylist
AllSaints
Liverpool/Manchester
09.2022 - 11.2022
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Worked energetically to maintain efficient operations during peak trading hours.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Received and processed shipments and deliveries to maintain organised workflow.
Business Consultancy Internship
CyberGoGo
Birkenhead, Merseyside
01.2022 - 03.2022
- The aim of the business consultancy was to improve traction and engagement across all social media platforms.
- Conducted market research and analysis to identify electronic commercial trends, market opportunities and competitor performance.
- Participated in the development of the online marketing strategy.
- Used this intern to facilitate achieving a first in my consultancy module at university.
Customer Assistant
Booths
Penrith/Keswick, Cumbria
10.2016 - 07.2022
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Handled cash and card payments with accuracy.
- Performed daily opening and closing functions and inventory management.
- Carried out regular quality checks to ensure displayed products were in good, saleable condition.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered detailed advice on product and service benefits.
- Coached and trained team members to increase productivity and growth.
Education
Bachelor of Arts - Business with International Business Management
Liverpool John Moores University
Liverpool 09/2019 - 06/2022
A-Levels -
Ullswater Community College
Penrith 09/2016 - 06/2018
GCSEs -
Ullswater Community College
Penrith 09/2014 - 06/2016
Skills
- Highly adaptive
- Excellent communicator and listener
- Fast learner
- Work great within a team and also independently
- Huge attention to detail
- Highly dependable
Timeline
Senior Receptionist
The Ivy Collection
06.2023 - Current
Receptionist
The Ivy Collection
11.2022 - 06.2023
Stylist
AllSaints
09.2022 - 11.2022
Business Consultancy Internship
CyberGoGo
01.2022 - 03.2022
Customer Assistant
Booths
10.2016 - 07.2022
Bachelor of Arts - Business with International Business Management
Liverpool John Moores University
09/2019 - 06/2022
A-Levels -
Ullswater Community College
09/2016 - 06/2018
GCSEs -
Ullswater Community College
09/2014 - 06/2016
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