Robin van Sundert
Summary
Highly motivated and self-driven professional with exceptional prospecting and networking skills. Demonstrates a solution-oriented approach that benefits both business and customer, while developing strong and long-lasting relationships. Possesses a can-do mentality, independent work ethic, and open, personal communication style.
Overview
14
14
years of professional experience
Work history
Online Shop Support
Dogcases
06.2024 - Current
- Suggested enhancements for online shop functionality
- Developed an enhanced online store and created a more user-friendly experience
- Expand digital networking tactics
- Monitored system performance, identifying bottlenecks and recommending solutions to improve efficiency
Director
Hopping Billie’s (Antwerpen)
Antwerpen
12.2022 - 07.2024
- Responsible for handling daily operations and administrative tasks
- Succeeded in expanding client base through effective prospecting techniques while organizing successful events and handling all aspects of imports to financial transactions.
- Collaborated with partners in policy development
Buyer
Hopping Borders
Ridderkerk
04.2021 - 12.2022
- Managed logistics, planning, customer contact, order processing, inventory management, product procurement, and coordination with breweries (English writing and speaking), while establishing and maintaining relationships with breweries and clients.
- Regularly negotiated with key suppliers, achieving optimum price and delivery options.
- Achieved positive and longstanding relationships with all core clients.
- Accurately evaluated quotations, maintaining that quoted costs were in accordance with budget.
- Received and processed invoices for purchased goods, seeking clarifications on discrepancies to enable timely payments.
Logistics Planner
Hopping Borders BV
Ridderkerk
05.2020 - 04.2021
- Managed logistics, planning, customer contact, order processing, inventory management, product procurement, and coordination with breweries (English writing and speaking), while establishing and maintaining relationships with breweries and clients.
- Coordinated with suppliers and customers to manage timely, accurate order shipments.
- Advised on strategies for optimised inventory purchase, storage, or control.
- Managed first-line customer support, including managing queries, complaints and processing returns of defective products.
- Provided outstanding customer support by maintaining helpful, attentive, proactive and efficient throughout lessons.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over phone.
Bar Staff Member
Billie’s Bier Kafetaria
Antwerpen
09.2019 - 05.2020
- Handled all aspects of starting and ending daily operations, serving customers, and maintaining flexible work availability.
- Managed team in absence of bar manager.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
Sales Representative
Brouwerij Kees
Netherlands
10.2018 - 08.2019
- Represented the brand/brewery at events, generated and maintained new customers, and built relationships
- Successfully planned and took part in multiple events for the brewery.
- Generated sales by prospecting leads, cold calling and closing deals.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Shared comprehensive brand and product knowledge to maximise sales.
Bar Manager
Biercafé de Sjoes
Roosendaal
03.2016 - 09.2018
- Lead and train other employees while onboarding new hires.
- Performed day-to-day responsibilities as a bar staff member, overseeing bar operations and maintaining high standards of service.
- Managed and executed financial transactions successfully.
- Successfully planning and executing various bar events including tastings, high beers, and music events, in addition to organizing team activities like team days and training sessions
- Managed the procurement of changing products, development of bar menus, and performed inventory counts.
- Took charge of resolving any issues that arose among guests or staff, consistently delivering swift resolutions
- Served as a point of contact for guests and employees.
Human Resources Assistant
ROC Ter AA (Helmond)
Helmond
09.2015 - 09.2017
- Collaborated on various project-based tasks for HR and other staff departments
- Organized personnel files and disposed outdated records
Bar Staff Member
Cafe de Sjoes
Roosendaal
03.2011 - 03.2016
- Worked bar shifts efficiently and effectively.
- Greeted new customers, answered initial questions and took drink orders.
- Consistently exceeded customer expectations by providing exceptional service.
- Worked flexible hours
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
Education
Human Resource Management - Human Resources
Avans Hogeschool
Skills
- Solution orientated that benefit business and customer
- Developing strong and long-lasting relationships
- Prospecting and networking skills
- Motivated and self driven
- Independent
- Open and personal communication
- Can-do mentality
Languages
Dutch
English
Additional Information
- SVH, Stichting Horeca Onderwijs (2016)
- Parachute certificate (2017)
Affiliations
- Climbing
- Cooking
- Singing and playing ukulele
References
References available upon request.
Timeline
Online Shop Support
Dogcases
06.2024 - Current
Director
Hopping Billie’s (Antwerpen)
12.2022 - 07.2024
Buyer
Hopping Borders
04.2021 - 12.2022
Logistics Planner
Hopping Borders BV
05.2020 - 04.2021
Bar Staff Member
Billie’s Bier Kafetaria
09.2019 - 05.2020
Sales Representative
Brouwerij Kees
10.2018 - 08.2019
Bar Manager
Biercafé de Sjoes
03.2016 - 09.2018
Human Resources Assistant
ROC Ter AA (Helmond)
09.2015 - 09.2017
Bar Staff Member
Cafe de Sjoes
03.2011 - 03.2016
Human Resource Management - Human Resources
Avans Hogeschool
Similar Profiles
Huaichen HuangHuaichen Huang
Online Aquarium Shop Online at AquafyOnline Aquarium Shop Online at Aquafy
Ibon Loviz ChangIbon Loviz Chang
Online Shop Owner at LovizeternalOnline Shop Owner at Lovizeternal
Kunie MoroneyKunie Moroney
Online Surf Shop Supervisor at Sticky Monsters Pty. Ltd.Online Surf Shop Supervisor at Sticky Monsters Pty. Ltd.
Joel ChapmanJoel Chapman
Deputy Head of Secondary at Waverley Christian CollegeDeputy Head of Secondary at Waverley Christian College
Keita RasellKeita Rasell
Health Coach /Community Support Worker at Health Hawkes Bay PHO & Te Mata Peak PracticeHealth Coach /Community Support Worker at Health Hawkes Bay PHO & Te Mata Peak Practice