Robin van Sundert
Summary
Highly motivated and self-driven professional with exceptional prospecting and networking skills. Demonstrates a solution-oriented approach that benefits both business and customer, while developing strong and long-lasting relationships. Possesses a can-do mentality, independent work ethic, and open, personal communication style.
Overview
14
14
years of professional experience
Work history
Online Shop Support
Dogcases
2024.06 - Current
- Suggested enhancements for online shop functionality
- Developed an enhanced online store and created a more user-friendly experience
- Expand digital networking tactics
- Monitored system performance, identifying bottlenecks and recommending solutions to improve efficiency
Director
Hopping Billie’s (Antwerpen)
Antwerpen
2022.12 - 2024.07
- Responsible for handling daily operations and administrative tasks
- Succeeded in expanding client base through effective prospecting techniques while organizing successful events and handling all aspects of imports to financial transactions.
- Collaborated with partners in policy development
Buyer
Hopping Borders
Ridderkerk
2021.04 - 2022.12
- Managed logistics, planning, customer contact, order processing, inventory management, product procurement, and coordination with breweries (English writing and speaking), while establishing and maintaining relationships with breweries and clients.
- Regularly negotiated with key suppliers, achieving optimum price and delivery options.
- Achieved positive and longstanding relationships with all core clients.
- Accurately evaluated quotations, maintaining that quoted costs were in accordance with budget.
- Received and processed invoices for purchased goods, seeking clarifications on discrepancies to enable timely payments.
Logistics Planner
Hopping Borders BV
Ridderkerk
2020.05 - 2021.04
- Managed logistics, planning, customer contact, order processing, inventory management, product procurement, and coordination with breweries (English writing and speaking), while establishing and maintaining relationships with breweries and clients.
- Coordinated with suppliers and customers to manage timely, accurate order shipments.
- Advised on strategies for optimised inventory purchase, storage, or control.
- Managed first-line customer support, including managing queries, complaints and processing returns of defective products.
- Provided outstanding customer support by maintaining helpful, attentive, proactive and efficient throughout lessons.
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer support over phone.
Bar Staff Member
Billie’s Bier Kafetaria
Antwerpen
2019.09 - 2020.05
- Handled all aspects of starting and ending daily operations, serving customers, and maintaining flexible work availability.
- Managed team in absence of bar manager.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
Sales Representative
Brouwerij Kees
Netherlands
2018.10 - 2019.08
- Represented the brand/brewery at events, generated and maintained new customers, and built relationships
- Successfully planned and took part in multiple events for the brewery.
- Generated sales by prospecting leads, cold calling and closing deals.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Shared comprehensive brand and product knowledge to maximise sales.
Bar Manager
Biercafé de Sjoes
Roosendaal
2016.03 - 2018.09
- Lead and train other employees while onboarding new hires.
- Performed day-to-day responsibilities as a bar staff member, overseeing bar operations and maintaining high standards of service.
- Managed and executed financial transactions successfully.
- Successfully planning and executing various bar events including tastings, high beers, and music events, in addition to organizing team activities like team days and training sessions
- Managed the procurement of changing products, development of bar menus, and performed inventory counts.
- Took charge of resolving any issues that arose among guests or staff, consistently delivering swift resolutions
- Served as a point of contact for guests and employees.
Human Resources Assistant
ROC Ter AA (Helmond)
Helmond
2015.09 - 2017.09
- Collaborated on various project-based tasks for HR and other staff departments
- Organized personnel files and disposed outdated records
Bar Staff Member
Cafe de Sjoes
Roosendaal
2011.03 - 2016.03
- Worked bar shifts efficiently and effectively.
- Greeted new customers, answered initial questions and took drink orders.
- Consistently exceeded customer expectations by providing exceptional service.
- Worked flexible hours
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalised experience.
Education
Human Resource Management - Human Resources
Avans Hogeschool
Skills
- Solution orientated that benefit business and customer
- Developing strong and long-lasting relationships
- Prospecting and networking skills
- Motivated and self driven
- Independent
- Open and personal communication
- Can-do mentality
Languages
Dutch
English
Additional Information
- SVH, Stichting Horeca Onderwijs (2016)
- Parachute certificate (2017)
Affiliations
- Climbing
- Cooking
- Singing and playing ukulele
References
References available upon request.
Timeline
Online Shop Support
Dogcases
2024.06 - Current
Director
Hopping Billie’s (Antwerpen)
2022.12 - 2024.07
Buyer
Hopping Borders
2021.04 - 2022.12
Logistics Planner
Hopping Borders BV
2020.05 - 2021.04
Bar Staff Member
Billie’s Bier Kafetaria
2019.09 - 2020.05
Sales Representative
Brouwerij Kees
2018.10 - 2019.08
Bar Manager
Biercafé de Sjoes
2016.03 - 2018.09
Human Resources Assistant
ROC Ter AA (Helmond)
2015.09 - 2017.09
Bar Staff Member
Cafe de Sjoes
2011.03 - 2016.03
Human Resource Management - Human Resources
Avans Hogeschool