Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Robin Tudge

Belfast,Down

Summary

A highly motivated and dependable hardworking individual who offers logical-thinking and keen planning abilities. A clear, confident communicator building a quick rapport for productive staff and customer communications. Learns quickly on the job to achieve required quality and safety standards. Has many years working directly with the public in customer facing roles. Equally comfortable working as part of a teams or independently.

Overview

48
48
years of professional experience
7
7
years of post-secondary education

Work history

Dispatcher

Government for Northern Ireland
Belfast, Antrim
02.2017 - Current
  • Operated radios and other IT Systems proficiently during emergencies and routine incidents.
  • Worked with other stakeholders to resolve issues swiftly, whilst ensuring a high standard of service delivery was maintained.
  • Monitored resource location, using GPS tracking systems, to assist in timely and efficient deployment of resources.
  • Prioritised tasks to ensure timely attendance at incidents.
  • Managed shift changeovers smoothly, ensuring continuity in operations.
  • Delegated tasks efficiently to achieve operational objectives.
  • Attended regular training sessions to maintain up-to-date knowledge on regulations.
  • Handled high volumes of inbound calls calmly under pressure.
  • Fostered positive relationships with stakeholders and partners to ensure the overall smooth running of operations.
  • Maintained excellent relationships with stakeholders and partners by addressing queries promptly.
  • Managed emergency situations effectively ensuring the safety of all parties involved.
  • Kept accurate electronic records in line with company policy standards and regulatory requirements.
  • Updated customers regarding availability, status of calls that fell outside the agreed attendance times.
  • Responded to emergency and non-emergency calls and recorded all relevant and important information.
  • Maintained an overview of incidents, maintaining contact with resources on the ground until the resolution of incident.
  • Liaised with supervisors and submitted status reports regarding deployment status of resources.
  • Utilised radio, phone or computer to instruct crews, stakeholders and partners of developments that may impact on their area of business. locations.
  • Whilst dealing with 999 emergency calls I employed calm demeanour and utilised active listening and critical thinking to assist distressed callers.
  • Prioritised and organised calls based on urgency and importance.
  • Made time-sensitive decisions to keep transport services running on the Strategic Network.

Police Sergeant

Police Service of Northern Ireland
Belfast, Down
04.2006 - 12.2016
  • Increased officer compliance to procedures through regular mentoring.
  • Overviewed junior officers, improving overall team performance.
  • Both directed and conducted regular patrols for improved public safety.
  • Established clear communication channels within the team resulting in more efficient outcomes.
  • Handled delicate situations disputes tactfully, deescalating volatile situations successfully.
  • Had oversite of detailed reports regarding investigations, aiding in case resolution.
  • Ensured the smooth running of police station with effective management skills.
  • Took a keen interest in traffic laws, contributing to greater road safety and resulting in reduced accidents.
  • Demonstrated high level of integrity whilst carrying out duties, inspiring respect among colleagues and the public alike.
  • Enhanced community relations and trust by regularly engaging with local residents.
  • Managed crime scenes ensuring maximum preservation of evidence.
  • Regularly held team briefings to enhance communication and efficiency.
  • Handled stressful situations calmly, ensuring safety and order were maintained.
  • Liaised regularly with partner agencies and stakeholders to ensure successful outcomes.
  • Responded swiftly to emergency calls, maximising positive outcomes.
  • Controlled front-line responses and investigations through resource allocation, supervision and risk management.
  • Assigned police officers to beats and tracked poor performance for discipline purposes.
  • Supported rescue efforts in emergency situations by directing traffic, administering emergency first aid and removing people from dangerous areas.
  • Assisted staff with maintaining manual and computerised records.
  • Applied policies and procedures to maintain high standards of security and safety.
  • Collected and reviewed reports from officers prior to being submitted to the Public Prosecution Service.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Motivated and encouraged team members to enable an effective front-line policing service.
  • Maintained calm under pressure in emergency response and handling, aiding desired outcomes.
  • Treated detainees with respect and dignity and addressed well-being issues during detention.
  • Inspected staff uniforms and equipment and initiated disciplinary action for breaches or non-compliance.
  • Safely and securely handled intelligence to minimise unnecessary disclosure.
  • Offered mentoring and support to junior officers to develop leadership skills and knowledge to advance their careers.

Constable

Police Service of Northern Ireland
Bangor, Ards and North Down
05.1991 - 04.2006
  • Resolved situations peacefully through diplomacy and conflict resolution training.
  • Used problem-solving skills to resolve disputes amicably within the community.
  • Responded to emergency incidents and accidents promptly and efficiently.
  • Utilised observation skills whilst patrolling on foot and in vehicles.
  • Enhanced community trust through proactive community outreach.
  • Carried out dynamic risk assessments for enhanced safety.
  • Prepared detailed reports on incidents.
  • Liaised with other agencies, promoting interdepartmental cooperation.
  • Assisted in crime scene investigations, ensuring evidence preservation.
  • Testified in court cases as an witness providing crucial information.
  • Enforced traffic laws effectively reducing road accidents.
  • Established positive relations with local residents enhancing cooperation during investigations.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal and external policies.
  • Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
  • Arrested and transported suspects to police stations or holding cells.
  • Produced comprehensive crime reports with attention to detail.
  • Advised homeowners on appropriate crime prevention strategies.

Security officer

Bombardier Aerospace
Belfast, Antrim
05.1989 - 05.1991
  • Upheld strict access controls for ensuring building security.
  • Provided assistance during fire safety checks, improving overall workplace safety.
  • Ensured smooth traffic flow in the car park by directing vehicles efficiently.
  • Checked identification of visitors thoroughly to prevent unauthorised entries onto the premises.
  • Assisted in emergency evacuation drills, ensuring all staff understood procedures.
  • Patrolled premises regularly, contributing to a safe work environment.
  • Checked ID cards and documented details in security log.
  • Worked in security control room to continuously monitor CCTV feeds.
  • Completed regular patrols after business hours, preventing intrusions and detecting problems.
  • Investigated alarms and incidents with rigorous evidence collection.
  • Eliminated unauthorised access through effective employee and visitor screening.

Chauffeur

Baileys of Malvern
Great Malvern, Worcestershire
07.1988 - 04.1989
  • Scheduled car services regularly, promoting smooth drives at all times.
  • Provided high-end service by anticipating passenger requirements.
  • Conducted routine vehicle checks, ensuring optimal performance.
  • Adhered strictly to privacy policies, maintained confidentiality at all times.
  • Promoted company reputation for punctuality, cleanliness, reliability, and professionalism.
  • Actively listened to client requests-ensured a personalised journey each time.
  • Improved efficiency with proactive route planning and traffic monitoring.
  • Maintained clean driving record for safety assurance.
  • Assisted passengers with luggage to improve service quality.
  • Delivered VIP clients safely to destinations using extensive knowledge of city streets and landmarks.
  • Enhanced customer satisfaction with courteous and professional behaviour.

Soldier

Government
London, City of London
08.1977 - 06.1988
  • Improved morale with effective team building activities.
  • Led squad through difficult terrains, ensuring safe navigation.
  • Maintained strict discipline, resulting in an organised unit.
  • Carried out maintenance tasks, keeping all equipment in optimal condition.
  • Adhered strictly to military laws, promoting lawful conduct amongst peers.
  • Maintained 100% accountability of all assigned equipment.

Education

City & Guilds Level 2 - Certificate in Essential Skills

Northern Regional College
Ballymena, Mid and East Antrim
01.2025 - 06.2025

Diploma of Higher Education - Public Policy and Management

Ulster University
Coleraine
08.2000 - 05.2002

GCSEs - Supervisory Management

Lisburn Technical College
Lisburn, Lisburn and Castlereagh
08.1995 - 04.1996

Certificate of Secondary Education. - English/Art/Physics/History/Maths/Geography/Chemistry/RE

Dyson Perrins High School
Great Malvern, Worcestershire
09.1972 - 05.1977

Skills

  • Transportation regulations knowledge
  • Initiative taking
  • Empathy towards clients
  • Microsoft software user
  • Effective delegation
  • Record keeping accuracy
  • Self-motivation
  • Stakeholder liaison
  • Risk Management
  • Time-management
  • Route planning
  • Supply chain understanding
  • Resource allocation
  • Proficient in the use of Microsoft Office, Outlook, Word, Excel and Access
  • Clean current driving licence and advanced driving skills
  • Experienced in dealing with members of the public
  • Proven conflict resolution skills
  • Strong organisational and time management skills
  • Fit and able
  • Order processing
  • Organisational awareness
  • Decision making
  • Sensitivity
  • Ethical decision making
  • Microsoft Office Suite
  • Quality Assurance
  • Analytical-thinking
  • Emergency protocols understanding
  • Dispatching procedures knowledge
  • Creative thinking
  • GPS navigation familiarity
  • Risk Assessment
  • Telephone skills
  • Resourcefulness
  • Advanced first aid awareness

Affiliations

  • DIY
  • Ice Hockey
  • Gardening
  • Car Maintenance

References

References available upon request.

Timeline

City & Guilds Level 2 - Certificate in Essential Skills

Northern Regional College
01.2025 - 06.2025

Dispatcher

Government for Northern Ireland
02.2017 - Current

Police Sergeant

Police Service of Northern Ireland
04.2006 - 12.2016

Diploma of Higher Education - Public Policy and Management

Ulster University
08.2000 - 05.2002

GCSEs - Supervisory Management

Lisburn Technical College
08.1995 - 04.1996

Constable

Police Service of Northern Ireland
05.1991 - 04.2006

Security officer

Bombardier Aerospace
05.1989 - 05.1991

Chauffeur

Baileys of Malvern
07.1988 - 04.1989

Soldier

Government
08.1977 - 06.1988

Certificate of Secondary Education. - English/Art/Physics/History/Maths/Geography/Chemistry/RE

Dyson Perrins High School
09.1972 - 05.1977

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Robin Tudge