Robin Thomson
Bradley Stoke
Summary
Well driven and highly motivated person. Understands needs for results and customer service. Multi skilled in all aspects of catering and business management, with a highly motivating attitude to them around me.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Operations Manager
SSP UK
, South England and Wales
12.2021 - Current
- Responsible for overall day to day operations in multiple various brands in air and rail locations.
- Legal & compliance
- Health and safety
- Delivering KPIs
- High Budget controls and forecasting
- Recruitment and induction planning
- Finance reporting and reviews
- Compliance stock & cash checks weekly and monthly.
- Client & landlord relations.
- Business case and project investment involvement.
- General day to day running of business ensuring key working relations with managers and staff.
- Rail stations 2021 - 2022 then Bristol, Glasgow, Prestwick and Cardiff airport 2023 - 2026
Manager
Lidl GB plc
, South Wales
10.2020 - 11.2021
- Responsible for day-to-day running of Store. Ensuring KPI targets are achieved by following policies, along with training and empowering my team to follow these practices.
- Reviewing ordering and allocation accuracy, with an inventory focus of write offs and control measures.
- Safeguarding stock to reduce loss and variances to profits.
- Keeping high Store standards, appearance and brand compliance.
- High value cash handling and turnover.
- Responsible for health and safety compliance, Licensing, fire safety and training.
- Budget forecasting including wage forecast and scheduling.
- Cleanliness and first impressions as key priority to showcase Lidl's high standards and Professionalism.
- HR responsibility and recruitment.
- Inspiring my team and sharing knowledge.
- Good working relationships and networking to achieve goals.
- Good time management ensuring deadlines and targets are met.
General Manager
SSP Group plc
09.2017 - 10.2020
- Responsible for day-to-day running of multiple units. 1 large Branded Bar, Beerhouse 1 Bespoke welsh Caffi Bar, 1 Branded Coffee shop Ritazza, Vending, Production unit and Functions.
- Responsible for stock control - Ensuring ordering accuracy and weekly stock take, stock variances and GP analysis.
- P & L responsibility.
- Unit appearance and brand compliance.
- High value cash handling and turnover.
- Responsible for health and safety compliance.
- Responsible for Licence and fire safety and training.
- Budget forecasting.
- Payroll, wage forecast and scheduling.
- Micros configuration and employee performance results.
- On site function menus and planning.
- HR responsibility and recruitment.
- Dealing with a Government run Site with a client with high expectations.
Events Manager
Spiros
Cardiff
12.2016 - 09.2017
- Responsible for taking bookings from weddings to party nights.
- Responsible for all health and safety within the venue.
- Ensuring staff levels and stock control with costings.
- Ensuring standards of food and staff appearance.
- Maintenance contract control for 5 venues with our kit there.
- Invoicing, payroll and financial control.
- High profile fine dining with all types of catering.
General Manager
SSP UK Ltd
Cardiff
01.2012 - 11.2016
- Responsible for day-to-day running of multiple units. 1 large Branded Bar, Beerhouse 1 Bespoke welsh Caffi Bar, 1 Branded Coffee shop Ritazza, Vending, Production unit and Functions.
- Responsible for stock control - Ensuring ordering accuracy and weekly stock take, stock variances and GP analysis.
- P & L responsibility.
- Unit appearance and brand compliance.
- High value cash handling and turnover.
- Responsible for health and safety compliance.
- Responsible for Licence and fire safety and training.
- Budget forecasting.
- Payroll, wage forecast and scheduling.
- Micros configuration and employee performance results.
- On site function menus and planning.
- HR responsibility and recruitment.
- Dealing with a Government run Site with a client with high expectations.
General Manager
Forrest cafe
Barry
08.2012 - 03.2013
- Responsible for day to day running, stock control, staffing, wages, health and safety, health and hygiene and money balancing.
- Taking the time to engage and hear from locals their experience and joy for coming back constantly.
- Local attraction getting to know your customers by name and preferences.
Owner/Manager
Cornish pasty bakery
Stirling
10.2007 - 01.2012
- Responsible for day to day running, stock control, staffing, menu planning, wages, health and safety, health and hygiene and money balancing.
- Was a hands on owner responsible for all aspects of running a business.
- Being a sole trader my business was made up from the relationship I had with regular customers who would invite friends and recommend to others.
Sales Manager east of Scotland
Dunns food and drinks
Glasgow
04.2005 - 09.2007
- As territory manager I was responsible for existing business, new business, logistics, pricing, business growth and help within sourcing new products.
- Business relationships and fairness/equality to our clients was what built your sales area.
- Get to know what each individual wanted always being to provide for their expectations, gained a great hold of your clients leading to more.
- Dunns was a food wholesaler across mainland Scotland.
Head Chef
Shapes Restaurant
Edinburgh
02.2004 - 04.2005
- Responsible for day to day running, stock control, menu planning, staffing, health and safety, and health and hygiene.
- Local small restaurant where repeat business was built on customer care and attention.
Development and senior events chef
Drew norloch
Edinburgh
09.2003 - 03.2004
- Responsible for day to day running, stock control, menu planning and forward development on weddings and functions, staffing, wages, health and safety, health and hygiene and money balancing.
- Weddings was the biggest part of the business and expectations were high.
Sous Chef rosette level
Dundonnel Hotel
Dundonnell
05.2003 - 09.2003
- Responsible for stock control, food preparation and service, health and safety, health and hygiene and menu planning.
- Seasonal job in a 2 rosette standard hotel.
Sous Chef
Heritage Portfolio
Edinburgh
10.2000 - 04.2003
- Responsible for stock control, food preparation and service, health and safety, health and hygiene and menu planning.
- We catered for as little as 4 and large as 1100.
- High level events including princess Anne and 900 guests in Edinburgh's royal museum.
- Cherie Blair and 30 guests in a 7 course taster event at Mansfield Traquair.
- Edinburgh's finest outside catering company which had a wide variety of catering from small buffets to 5 course fine dining.
Agency Chef
Reed
Edinburgh
05.2000 - 09.2000
- I was an agency chef where I was in a different venue daily or weekly.
- I would have to adapt to whatever the catering venue required me to do.
Head Chef
Brannigans
Edinburgh
08.1999 - 03.2000
- Responsible for day to day running, stock control, staffing, menu planning, wages, health and safety, health and hygiene.
Chef de Partie
Napier university
Edinburgh
03.1999 - 09.1999
- We catered for the students canteen.
- I was responsible for food preparation stock control and health and hygiene.
Commis Chef
Bridge inn Ratho
Edinburgh
08.1997 - 03.1999
- This is where I studied chef skill as a work placement 5 days a week and 1 day at college to achieve my svq level 2.
- I was responsible for starters and sweets to start with and progressed to doing all the kitchen preparation and service.
Education
Catering - ICQ Level 3 Principles and Certificate in Managment
Pearson
Cardiff01.2015
Chef - Svq level 2 hospitality and catering
Telford college
Edinburgh01.1998
Skills
- Team Building
- Payroll
- Inventory
- Scheduling
- Inventory Management
- Operations Management
- Operations
- Microsoft Word
- Training
- Retail Sales
Certification
- Licence holder (current premises holder), 2015-04-01, 2025-04-01
- Alcohol license
- Emergency First Aid at Work, 2019-09-01, 2021-09-01
- AoFA Qualifications level 3 - Emergency First Aid At Work
Additional Information
Well driven and highly motivated person. Understands needs for results and customer service. Multi skilled in all aspects of catering and business management, with a highly motivating attitude to them around me.
Personal Information
Willing To Relocate: Anywhere
Timeline
Operations Manager
SSP UK
12.2021 - Current
Manager
Lidl GB plc
10.2020 - 11.2021
General Manager
SSP Group plc
09.2017 - 10.2020
Events Manager
Spiros
12.2016 - 09.2017
General Manager
Forrest cafe
08.2012 - 03.2013
General Manager
SSP UK Ltd
01.2012 - 11.2016
Owner/Manager
Cornish pasty bakery
10.2007 - 01.2012
Sales Manager east of Scotland
Dunns food and drinks
04.2005 - 09.2007
Head Chef
Shapes Restaurant
02.2004 - 04.2005
Development and senior events chef
Drew norloch
09.2003 - 03.2004
Sous Chef rosette level
Dundonnel Hotel
05.2003 - 09.2003
Sous Chef
Heritage Portfolio
10.2000 - 04.2003
Agency Chef
Reed
05.2000 - 09.2000
Head Chef
Brannigans
08.1999 - 03.2000
Chef de Partie
Napier university
03.1999 - 09.1999
Commis Chef
Bridge inn Ratho
08.1997 - 03.1999
Catering - ICQ Level 3 Principles and Certificate in Managment
Pearson
Chef - Svq level 2 hospitality and catering
Telford college