Robin Sundstrom
Edinburgh
Summary
Motivated individual with a strong foundation in customer service and communication skills, adept at order processing and ensuring compliance with health and safety regulations. Demonstrates empathy and understanding in all interactions, and believes it is important to foster a positive relationship with everyone. Experienced in staff training and coaching.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Shift lead Barista
Blank Street
London
06.2024 - Current
- Latte art
- Assisted in promoting new drinks and assisting in marketing events.
- Able to work in a fast-paced environment
- Greeted customers in a friendly and professional manner
- Trained new staff members on coffee preparation and customer service techniques
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Supporting admin roles such as creating rotas and placing orders
- Conducted weekly general manger checks to be prepared for routine audits.
Kitchen team member
Moving Mountains
London
01.2024 - 06.2025
- Executed daily prep work, for a smooth service during peak hours.
- Followed the food preparation and cooking procedures,
- Did stock management on the days the supervisor and mangers were off.
- Health & Safety 2, Food & Safety 2
- Adapted quickly in a fast-paced environment.
- Worked well in a team to ensure a smooth service
Supervisor
Neat Burger
London
11.2022 - 11.2023
- Managed a fast-paced and efficient workflow.
- Maintained product quality while ensuring speedy service.
- Oversaw food preparation and ensured a smooth kitchen workflow.
- Effectively addressed and resolved customer complaints and concerns to ensure satisfaction.
- Handled administrative tasks for example creating staff schedules and ordering
- Managed inventory and handled supply orders.
- Delegated tasks appropriately, to achieve balanced workload among team members.
Team Leader Barista
Ole & Steen
London
02.2022 - 11.2022
- Barista
- Developed work schedules for team members to ensure smooth operations.
- Effectively handled stressful situations, including customer complaints, to maintain customer satisfaction.
- Ensured efficient high standards of food quality and service.
- Demonstrated problem-solving abilities and time management skills.
- Delegated tasks to make best use of individuals' skills.
Education
Bachelor of Science - Forensic Psychology
University of East London
London 09.2019 - 06.2023
Gymnasium - Theatre
Katedralskolan Växjö
Sweden 08.2016 - 06.2019
Skills
- Empathy and understanding
- Health and Safety regulations
- Order processing
- Staff training and coaching
- Customer Service
- Communication skills
Languages
Swedish
Native
Timeline
Shift lead Barista
Blank Street
06.2024 - Current
Kitchen team member
Moving Mountains
01.2024 - 06.2025
Supervisor
Neat Burger
11.2022 - 11.2023
Team Leader Barista
Ole & Steen
02.2022 - 11.2022
Bachelor of Science - Forensic Psychology
University of East London
09.2019 - 06.2023
Gymnasium - Theatre
Katedralskolan Växjö
08.2016 - 06.2019
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