Robin Musson
Leeds,England
Summary
Reliable and hardworking with keen interest in delivering exceptional customer service and ensuring smooth daily operations. Possess strong communication and teamwork skills, coupled with proactive approach to problem-solving. Eager to contribute to success and growth of [Desired Position] role.
Overview
3
3
years of professional experience
Work history
Shift Manager
McDonald's
Leeds, West Yorkshire
09.2025 - Current
- Enforced compliance with food hygiene regulations, upheld high quality standards.
- Coordinated with team members for seamless shift transitions.
- Managed inventory control, reduced wastage.
- Resolved customer complaints promptly to maintain high service standards.
- Supervised activities of workers and enforced safety regulations.
- Directed work of labourers and specialist team members to produce quality results.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
Crew Trainer
McDonald's
Leeds, West Yorkshire
08.2024 - 09.2025
- Conducted regular knowledge assessments, ensuring continual improvement in task execution.
- Streamlined operations via hands-on crew training exercises.
- Created an inclusive workplace culture through diversity awareness education across all teams.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Developed employees' skills in new tasks or stations.
- Reinforced hygiene and food safety procedures.
- Identified training needs and recommended action to appropriate supervisor.
Crew member
McDonald's
Leeds, West Yorkshire
11.2022 - 08.2024
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Provided personalised customer service fostering loyalty amongst clients.
- Executed daily operation procedures ensuring adherence to company's policies.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Operated cash register to take payments and process orders.
- Addressed questions, concerns and complaints of customers.
Education
GCSEs - English
Royds Academy
LeedsGCSEs - Geography
Royds Academy
LeedsGCSEs - Combined Science
Royds Academy
LeedsGCSEs - English Literature
Royds Academy
LeedsGCSEs - Maths
Royds Academy
LeedsGCSEs - Design and Technology
Royds Academy
LeedsGCSEs - Art
Royds Academy
LeedsSkills
- Product knowledge
- Hospitality and customer service
- Dispute Resolution
- Stock replenishment
- Multitasking efficiency
- Time efficiency
- Resilience under pressure
- Work pace adaptability
- Managing returns and refunds
- Understanding customer needs
Affiliations
- Sewing
- Tending to my pets
- Reading
- Baking
Timeline
Shift Manager
McDonald's
09.2025 - Current
Crew Trainer
McDonald's
08.2024 - 09.2025
Crew member
McDonald's
11.2022 - 08.2024
GCSEs - English
Royds Academy
GCSEs - Geography
Royds Academy
GCSEs - Combined Science
Royds Academy
GCSEs - English Literature
Royds Academy
GCSEs - Maths
Royds Academy
GCSEs - Design and Technology
Royds Academy
GCSEs - Art
Royds Academy