Summary
Overview
Work history
Education
Skills
Websites
References
Timeline
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ROBIN HANS WAYNE

Summary

A highly skilled professional with expertise in communication, creative thinking, and team collaboration. Demonstrates exceptional initiative and remains calm under pressure, ensuring effective interpersonal relations and engagement strategies. Proficient in IT and internet literacy, with advanced Microsoft Office expertise. Committed to leveraging motivation techniques and attention to detail to drive success in future career endeavours.

Overview

4
4
years of professional experience
2024
2024
years of post-secondary education

Work history

Administration Officer

Department for Transport
London, UK
01.2022 - 01.2025
  • Achieved three Local Recognition Awards for operational excellence.
  • Streamlined administrative processes to boost productivity.
  • Managed Deputy Directors' diaries, enhancing scheduling efficiency.
  • Demonstrated advanced IT skills in Microsoft Outlook, Excel, and Teams.
  • Updated weekly submissions to monitor activities effectively.
  • Contributed to development of rewards application recognising outstanding performance at DFT.
  • Provided extensive support to senior management, facilitating informed decision-making.
  • Organised complex filing systems for rapid access to critical documents.
  • Handled staff payroll accurately ensuring timely disbursement of salaries.
  • Procured essential office supplies, contributing to the smooth running of daily tasks.
  • Maintained office equipment to avoid workflow disruption.
  • Assisted in financial budgeting for effective resource allocation.
  • Provided comprehensive support to senior management team, enhancing decision-making process.
  • Fielded telephone calls professionally, ensuring customer satisfaction.
  • Ensured accuracy of data with meticulous record keeping.
  • Streamlined administrative processes to improve productivity..
  • Expedited office efficiency by managing incoming and outgoing correspondence.
  • Liaised effectively with clients and stakeholders, establishing strong business relationships.

Sales Assistant

O2
Bluewater, UK
01.2021 - 01.2022
  • Attracted and retained customers through effective engagement strategies.
  • Achieved monthly key performance indicators consistently.
  • Acquired in-depth knowledge of brand products and services.
  • Specialised in Apple products to enhance customer experience.
  • Pursued personal development via various sales training courses to refine sales techniques.
  • Delivered exceptional in-store performance and customer care.

Education

Business Administration Level 3

Institute For Apprenticeship & Technical Education
London
01.2024

Bachelor of Arts - Business Management

Kingston University
London

A-LEVELS - BUSINESS STUDIES (B), PHYSICAL EDUCATION (C), MEDIA STUDIES (C)

Howard School, Grammar Stream
Gillingham, Kent

Skills

  • Communication skills
  • Creative thinking
  • Initiative
  • Team collaboration
  • Calm under pressure
  • Active listening
  • Attention to detail
  • Engagement strategies
  • Motivation techniques
  • Interpersonal relations
  • IT proficiency
  • Internet literacy
  • Microsoft Office expertise

References

References available upon request.

Timeline

Administration Officer

Department for Transport
01.2022 - 01.2025

Sales Assistant

O2
01.2021 - 01.2022

Business Administration Level 3

Institute For Apprenticeship & Technical Education

Bachelor of Arts - Business Management

Kingston University

A-LEVELS - BUSINESS STUDIES (B), PHYSICAL EDUCATION (C), MEDIA STUDIES (C)

Howard School, Grammar Stream

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ROBIN HANS WAYNE