Robin Cann
Peterborough,Cambs
Summary
Reliable Courier Delivery Driver with extensive experience in deliveries, customer service, and logistics. Demonstrates strong time management, problem-solving, and communication skills. Known for providing efficient and friendly service while maintaining high customer satisfaction. Achieved targets that enhanced customer retention.
Overview
43
43
years of professional experience
Work History
Self Employed Courier
Hermes -Evri
Peterborough, Cambs
04.2018 - Current
- Used outstanding local knowledge to navigate quickly and safely between delivery points.
- Followed traffic laws and regulations and observed company policies in picking up, transporting and delivering shipments.
- Updated customers on estimated delivery timeframes and tracking options, optimising service efficiency.
- Communicated clearly and professionally with customers to deliver first-class service.
- Provided exceptional customer service, addressing queries and concerns with professionalism.
- Provided exceptional customer service, resolving queries and complaints with professionalism.
- Fielded customer queries, complaints or concerns and suggested solutions to identified needs, keeping customers contented.
- Fostered positive relationships with clients, leading to repeat business and referrals.
- Adapted to unexpected changes in delivery schedules or routes, demonstrating flexibility.
Self Employed
Kleeneze
Peterborough, Cambs
06.2006 - 04.2018
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Engaged with customers to better understand needs and deliver excellent service.
- Built and maintained courteous and effective working relationships.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Retail Security Officer
Serpentine Green
Peterborough, Cambs
07.1999 - 03.2007
- Conducted regular patrols of retail premises to deter theft and ensure public safety.
- Monitored and authorised entrance and departure of employees, visitors and other persons by verifying identification and controlling entry and exit points.
- Knowledgeably operated CCTV cameras to detect and investigate criminal activities.
- Liaised with law enforcement agencies during incidents, providing detailed reports and evidence.
- Utilised conflict resolution skills to handle confrontations calmly and professionally.
- Engaged with the public in a courteous manner, enhancing the shopping experience through a secure environment.
- Administered first aid to members of the public or employees injured within assigned premises.
chef
Thomas Cook
Peterborough, Cambs
02.1994 - 10.1998
- Supervised kitchen staff, delegating tasks efficiently to maintain high productivity levels.
- Controlled food costs through expert ingredient sourcing and meal planning.
- Managed inventory, placing orders for supplies while adhering to budget constraints.
- Established food presentation guidelines, ensuring dishes were visually appealing.
- Enforced health and safety standards for food storage, preparation and handling.
Army Chef
HMF
06.1983 - 02.1994
- Supervised kitchen staff, delegating tasks efficiently to maintain high productivity levels.
- Supervised work of cooks and kitchen helpers helping to keep kitchen running smoothly.
- Monitored cooking processes, adjusting temperatures and seasoning for perfect dish execution.
- Established food presentation guidelines, ensuring dishes were visually appealing.
- Planned menus for daily use, special events and seasonal promotions.
- Maintained compliance with health and safety regulations, conducting regular staff training sessions.
Education
Diploma of Higher Education - Health and Saftey
Cambridge Safety Ltd
Peterborough01-2006
City&Guilds 706 1/2 -
Army Apprentice College
Aldershot, HAM01-1985
GCSEs -
Eastwood high shcool
Southend-on-Sea, SOS01-1983
Skills
- Route optimisation
- Delivery coordination
- Safety compliance
- Punctual delivery
- Local road knowledge
- Valid UK driving licence
- Positive customer interaction
- Customer relations
- Communication skills
- Attention to detail
- Dependability and reliability
Timeline
Self Employed Courier
Hermes -Evri
04.2018 - Current
Self Employed
Kleeneze
06.2006 - 04.2018
Retail Security Officer
Serpentine Green
07.1999 - 03.2007
chef
Thomas Cook
02.1994 - 10.1998
Army Chef
HMF
06.1983 - 02.1994
Diploma of Higher Education - Health and Saftey
Cambridge Safety Ltd
City&Guilds 706 1/2 -
Army Apprentice College
GCSEs -
Eastwood high shcool