ROBIN BLAKE
London,Greater London
Summary
Dynamic individual with strong multitasking and organisation skills seeks Bank Officer opportunity. Builds rapport with customers for informative, helpful advice. Motivated and flexible to provide responsive, proactive team support. Accomplished Retail Bank Manager with experience coordinating branch operations for improved service delivery. Remained knowledgeable in current laws and standards to uphold banking compliance. Built positive relationships with staff and customers for productive, helpful support. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Enthusiastic Retail Bank Manager with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Experienced Branch Manager with over 40 years in Banking industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
45
45
years of professional experience
7
7
years of post-secondary education
Work History
Commercial banking accounts officer
HSBC Bank UK PLC
London, London
04.2017 - 04.2022
- Consistently monitored loan repayment performance, promptly taking action to collect from past-due accounts.
- Collected and analysed financial data to determine creditworthiness and advise appropriate structure.
- Employed knowledge and external information to verify portfolio administration and risk management complied with established credit policies, procedure and business strategy.
- Kept abreast on economic, financial and political events, measuring impact on corporate lending activities.
Bank official
HSBC Bank Uk Plc
London, Greater London
09.1977 - 04.2017
- Opened customer accounts and provided smooth onboarding services.
- Investigated customer queries to provide timely financial solutions.
- Coached banking service teams in providing exceptional customer care.
- Kept accurate operations records for thorough data auditing.
- Advised customers on suitable financial products to meet individualised needs and drive corporate revenue.
- Reported suspicious transactions and financial discrepancies to address potentially fraudulent activity.
- Recommended loan approvals and denials based on customer credit worthiness.
Education
Higher National Diploma - Banking and Finance
London Institute of Banking and Finance
London 04.1979 - 07.1986
Skills
- Cash handling expertise
- Employee training
- Employee management
- Business development
- Financial administration
- Revenue generation
- Expert in risk management
- Customer-focused
- Team building
- Leadership
- Time management
- Communication skills
Timeline
Commercial banking accounts officer
HSBC Bank UK PLC
04.2017 - 04.2022
Higher National Diploma - Banking and Finance
London Institute of Banking and Finance
04.1979 - 07.1986
Bank official
HSBC Bank Uk Plc
09.1977 - 04.2017
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