Robin Bawara
Day Manager
Birmingham
Summary
achieved professional delivery of customer service excellence through active engagement. A friendly individual supervises spa staff and oversees daily operations. creates a positive spa atmosphere to bring in new clientele. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Day Manager & Front Desk Receptionist
Royal Square Hotel
Birmingham
10.2023 - Current
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Trained and supervised spa staff on best practises, sales techniques, and customer service.
- Handled high-priority clients while managing the day-to-day activities of the spa and employees to maximise profits.
- I inspected salon stock, identifying shortages, replenishing items, and maintaining consistent spa inventory.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- analysed and evaluated business data to identify opportunities for improvement.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- I liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- I checked the lobby, bathrooms, and common areas near the front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in the system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for the repair and maintenance of the hotel.
- Increased customer service ratings through personable service.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Planned and executed marketing activities to improve the property brand and increase revenue.
- Foster a safe lodging environment with reliable and effective security services.
- Implemented successful strategies to increase customer satisfaction.
- Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- answered a multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
Child Care Team Leader
Cambian Group, Caretech Group
Birmingham
10.2023 - Current
- procedures relating to absenteeism.
- Reviewed, implemented, and updated company records related to team activities for future reference.
- Collected, arranged, and input information into the database system.
- Responded to claims of abuse, neglect, or safety concerns.
- coordinating and managing the case plans for each child in the facility, including setting and reviewing goals, monitoring progress, and adjusting plans as needed.
- overseeing the assessment of each child's needs, strengths, and challenges and ensuring that appropriate interventions and services are provided.
- maintaining effective communication with children, their families, social workers, and other professionals involved in the child's care.
- managing and maintaining records, including child progress reports, incident reports, and other required documentation.
- Identifying areas for improvement and implementing changes to enhance the quality of care and services provided
- promoting a collaborative and supportive team environment, facilitating team meetings, and resolving conflicts or issues among staff members.
Social Media Manager
School of Government, University of Birmingham
Birmingham
01.2023 - Current
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with other departments to develop integrated branding and public relations strategies.
Student
INTERNATIONAL RELATIONS
Birmingham
10.2022 - Current
- DILLEMAS IN INTERNATIONAL RELATIONS 3
- USA FOREIGN AND DEFENCE POLICY 4
- GLOBAL COOPERATION ON GLOBAL PROBLEM 5
- International Relations Theory 6
- POLITICAL RESEARCH.
- Conducted research projects, gathering data and information from a variety of sources.
- Formed study groups to support exam preparation.
- Participated in seminar classes with enthusiasm and respect for fellow students.
- Completed rigorous readings as directed to support unit learning goals.
Assistant Store Manager
Sur Ryder
Birmingham
08.2023 - 09.2023
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with the budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- rotate merchandise and displays to feature new products and promotions.
- I walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Development Communication Intern
University Of Birmingham & Rural Childcare
Birmingham
06.2023 - 09.2023
- Analysed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- I participated in workshops and presentations related to projects to gain knowledge.
- Assisted in developing integrated marketing strategies for small businesses.
- Conducted extensive research for startup company projects.
- Provided project progress updates and proposed solutions to issues.
- Proofread and edit materials prepared by all staff to check and correct spelling, grammar, and style.
- Developed campaigns to increase public awareness of the company and engage customers.
- Proposal Writing for the International Company
Delivery courier
just eats
Birmingham
12.2022 - 04.2023
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Utilized GPS navigation systems to navigate faster routes.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Verified package information to check for accuracy and completeness.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Delivered packages to customer doorsteps and business offices.
- Followed safety procedures and regulations to protect packages and vehicles.
Model NATOs Delegate
University of Birmingham
Birmingham
02.2023 - 02.2023
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information, and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
Brand Manager - Ecommerce and Digital Marketing
FITVITTLE
New Delhi
01.2021 - 06.2022
- Provided writing support in a fast-paced environment for a variety of public-facing materials.
- Produced original, creative content for promotional advertisements and marketing materials.
- Edited and proofread drafts of articles and other documents.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Utilised exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- I developed content for a variety of topics, ranging from technical to lifestyle, for multiple websites.
- Edited and proofread content to confirm proper grammar, quality, and consistency with AP style.
- Monitored competitor content to identify areas for improvement in client campaigns.
- Utilised feedback from clients and colleagues to improve content quality.
- Created content for websites and online publications.
- Choose cover photography or artwork, select fonts, and arrange designs to attract the target readership.
- the sale by 7%.
- Expanded brand awareness to 1000s of Social Media Accounts
- Compiled product and customer data to generate informed profit projections.
- Researched and identified new opportunities for product and brand development.
Student and Member of Student Union
UNIVERSITY OF DELHI
New Delhi
01.2019 - 01.2022
- MODULES: 1
- HISTORY OF USA
- History OF JAPAN 3
- OF CHINA 4
- HISTORY OF INDIA 5
- EARLY SOCIAL FORMATION
- GOOD COMMUNICATION SKILLS
- ITALIAN LANGUAGE 3
- SOME EXPERIENCE WITH MS EXCEL 4
- RESEARCH Context 5
- ATHLETE AT ZONAL LEVEL 6
- PERSONAL THESIS 7
- ORGANIZING SOCIAL, DESHBANDHU COLLEGE ,
- UNIVERSITY OF DELHI 2
- MEMBER OF 10 SOCITIES AT UNIVERSITY OF BIRMINGHAM [ ITALIANSOC, RUSSIANSOC, TEASOC, UOBHISTORYSOC, INDIANSOC,
- [ECONOMICSOC, SPEXFOOTBALL, POLISHSOC, SOBERSOCIALS, ROCKSOC]
- Organized several events like farewells and department festivals, which included more than 500 students
Education
MASTERS OF ARTS - INTERNATIONAL RELATIONS
UNIVERSITY OF BIRMINGHAM
United Kingdom 09.2022 - 09.2023
Bachelor of Arts - History
University of Delhi
India 07.2019 - 06.2023
GCSE,INDIA - Social Science
DTEA
Delhi, INDIA 03.2017 - 03.2019
Skills
Organisational Collaboration
Certification
Certified [Delegate at Model NATO], [University of Birmingham]
Timeline
Day Manager & Front Desk Receptionist
Royal Square Hotel
10.2023 - Current
Child Care Team Leader
Cambian Group, Caretech Group
10.2023 - Current
Assistant Store Manager
Sur Ryder
08.2023 - 09.2023
Development Communication Intern
University Of Birmingham & Rural Childcare
06.2023 - 09.2023
Model NATOs Delegate
University of Birmingham
02.2023 - 02.2023
Social Media Manager
School of Government, University of Birmingham
01.2023 - Current
Delivery courier
just eats
12.2022 - 04.2023
Student
INTERNATIONAL RELATIONS
10.2022 - Current
MASTERS OF ARTS - INTERNATIONAL RELATIONS
UNIVERSITY OF BIRMINGHAM
09.2022 - 09.2023
Brand Manager - Ecommerce and Digital Marketing
FITVITTLE
01.2021 - 06.2022
Bachelor of Arts - History
University of Delhi
07.2019 - 06.2023
Student and Member of Student Union
UNIVERSITY OF DELHI
01.2019 - 01.2022
GCSE,INDIA - Social Science
DTEA
03.2017 - 03.2019
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