Robin Bawara
Day Manager
Birmingham
Summary
achieved professional delivery of customer service excellence through active engagement. A friendly individual supervises spa staff and oversees daily operations. creates a positive spa atmosphere to bring in new clientele. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and customer service standards of excellence. Great problem-solver and goal-oriented manager. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Day Manager & Front Desk Receptionist
Royal Square Hotel
Birmingham
10.2023 - Current
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Trained and supervised spa staff on best practises, sales techniques, and customer service.
- Handled high-priority clients while managing the day-to-day activities of the spa and employees to maximise profits.
- I inspected salon stock, identifying shortages, replenishing items, and maintaining consistent spa inventory.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- analysed and evaluated business data to identify opportunities for improvement.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- I liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- I checked the lobby, bathrooms, and common areas near the front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in the system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Completed late check-ins and directed guests to rooms and facilities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Coordinated with vendors for the repair and maintenance of the hotel.
- Increased customer service ratings through personable service.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Planned and executed marketing activities to improve the property brand and increase revenue.
- Foster a safe lodging environment with reliable and effective security services.
- Implemented successful strategies to increase customer satisfaction.
- Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- answered a multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
Child Care Team Leader
Cambian Group, Caretech Group
Birmingham
10.2023 - Current
- procedures relating to absenteeism.
- Reviewed, implemented, and updated company records related to team activities for future reference.
- Collected, arranged, and input information into the database system.
- Responded to claims of abuse, neglect, or safety concerns.
- coordinating and managing the case plans for each child in the facility, including setting and reviewing goals, monitoring progress, and adjusting plans as needed.
- overseeing the assessment of each child's needs, strengths, and challenges and ensuring that appropriate interventions and services are provided.
- maintaining effective communication with children, their families, social workers, and other professionals involved in the child's care.
- managing and maintaining records, including child progress reports, incident reports, and other required documentation.
- Identifying areas for improvement and implementing changes to enhance the quality of care and services provided
- promoting a collaborative and supportive team environment, facilitating team meetings, and resolving conflicts or issues among staff members.
Social Media Manager
School of Government, University of Birmingham
Birmingham
01.2023 - Current
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Collaborated with other departments to develop integrated branding and public relations strategies.
Student
INTERNATIONAL RELATIONS
Birmingham
10.2022 - Current
- DILLEMAS IN INTERNATIONAL RELATIONS 3
- USA FOREIGN AND DEFENCE POLICY 4
- GLOBAL COOPERATION ON GLOBAL PROBLEM 5
- International Relations Theory 6
- POLITICAL RESEARCH.
- Conducted research projects, gathering data and information from a variety of sources.
- Formed study groups to support exam preparation.
- Participated in seminar classes with enthusiasm and respect for fellow students.
- Completed rigorous readings as directed to support unit learning goals.
Assistant Store Manager
Sur Ryder
Birmingham
08.2023 - 09.2023
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with the budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- rotate merchandise and displays to feature new products and promotions.
- I walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing, and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Development Communication Intern
University Of Birmingham & Rural Childcare
Birmingham
06.2023 - 09.2023
- Analysed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- I participated in workshops and presentations related to projects to gain knowledge.
- Assisted in developing integrated marketing strategies for small businesses.
- Conducted extensive research for startup company projects.
- Provided project progress updates and proposed solutions to issues.
- Proofread and edit materials prepared by all staff to check and correct spelling, grammar, and style.
- Developed campaigns to increase public awareness of the company and engage customers.
- Proposal Writing for the International Company
Delivery courier
just eats
Birmingham
12.2022 - 04.2023
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Drove safely at all times to avoid accidents and harm.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Utilized GPS navigation systems to navigate faster routes.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
- Verified package information to check for accuracy and completeness.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Delivered packages to customer doorsteps and business offices.
- Followed safety procedures and regulations to protect packages and vehicles.
Model NATOs Delegate
University of Birmingham
Birmingham
02.2023 - 02.2023
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information, and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
Brand Manager - Ecommerce and Digital Marketing
FITVITTLE
New Delhi
01.2021 - 06.2022
- Provided writing support in a fast-paced environment for a variety of public-facing materials.
- Produced original, creative content for promotional advertisements and marketing materials.
- Edited and proofread drafts of articles and other documents.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
- Utilised exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- I developed content for a variety of topics, ranging from technical to lifestyle, for multiple websites.
- Edited and proofread content to confirm proper grammar, quality, and consistency with AP style.
- Monitored competitor content to identify areas for improvement in client campaigns.
- Utilised feedback from clients and colleagues to improve content quality.
- Created content for websites and online publications.
- Choose cover photography or artwork, select fonts, and arrange designs to attract the target readership.
- the sale by 7%.
- Expanded brand awareness to 1000s of Social Media Accounts
- Compiled product and customer data to generate informed profit projections.
- Researched and identified new opportunities for product and brand development.
Student and Member of Student Union
UNIVERSITY OF DELHI
New Delhi
01.2019 - 01.2022
- MODULES: 1
- HISTORY OF USA
- History OF JAPAN 3
- OF CHINA 4
- HISTORY OF INDIA 5
- EARLY SOCIAL FORMATION
- GOOD COMMUNICATION SKILLS
- ITALIAN LANGUAGE 3
- SOME EXPERIENCE WITH MS EXCEL 4
- RESEARCH Context 5
- ATHLETE AT ZONAL LEVEL 6
- PERSONAL THESIS 7
- ORGANIZING SOCIAL, DESHBANDHU COLLEGE ,
- UNIVERSITY OF DELHI 2
- MEMBER OF 10 SOCITIES AT UNIVERSITY OF BIRMINGHAM [ ITALIANSOC, RUSSIANSOC, TEASOC, UOBHISTORYSOC, INDIANSOC,
- [ECONOMICSOC, SPEXFOOTBALL, POLISHSOC, SOBERSOCIALS, ROCKSOC]
- Organized several events like farewells and department festivals, which included more than 500 students
Education
MASTERS OF ARTS - INTERNATIONAL RELATIONS
UNIVERSITY OF BIRMINGHAM
United Kingdom 09.2022 - 09.2023
Bachelor of Arts - History
University of Delhi
India 07.2019 - 06.2023
GCSE,INDIA - Social Science
DTEA
Delhi, INDIA 03.2017 - 03.2019
Skills
Organisational Collaboration
Information gathering and analysis
Social media marketing
Excellent Communication
Teamwork and Collaboration
Interpersonal Communication
Analytical and Critical Thinking
Critical Thinking
Dependable and Responsible
Online marketing strategies
Marketing analytics
Networking and relationship building
Social Media Management
Campaign management
Digital marketing
Conflict mediation
Schedule Management
Planning and Coordination
Problem-Solving
Decision-Making
Clerical Support
Organization and Time Management
Good Telephone Etiquette
Certification
Certified [Delegate at Model NATO], [University of Birmingham]
Timeline
Day Manager & Front Desk Receptionist
Royal Square Hotel
10.2023 - Current
Child Care Team Leader
Cambian Group, Caretech Group
10.2023 - Current
Assistant Store Manager
Sur Ryder
08.2023 - 09.2023
Development Communication Intern
University Of Birmingham & Rural Childcare
06.2023 - 09.2023
Model NATOs Delegate
University of Birmingham
02.2023 - 02.2023
Social Media Manager
School of Government, University of Birmingham
01.2023 - Current
Delivery courier
just eats
12.2022 - 04.2023
Student
INTERNATIONAL RELATIONS
10.2022 - Current
MASTERS OF ARTS - INTERNATIONAL RELATIONS
UNIVERSITY OF BIRMINGHAM
09.2022 - 09.2023
Brand Manager - Ecommerce and Digital Marketing
FITVITTLE
01.2021 - 06.2022
Bachelor of Arts - History
University of Delhi
07.2019 - 06.2023
Student and Member of Student Union
UNIVERSITY OF DELHI
01.2019 - 01.2022
GCSE,INDIA - Social Science
DTEA
03.2017 - 03.2019