Roberto Marian Lungu
Nottingham ,Nottinghamshire
Summary
Dedicated professional with great communication and time management skills, consistently delivering tasks with precision and efficiency. Proven track record of following strict protocols in high-pressure environments, ensuring safety and punctuality. Strong problem solving skills which can increase operational effectiveness and contribute to overall team and individual success.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
IT help desk agent
Barron mccann / Retail assist
Nottingham , Nottinghamshire
12.2025 - Current
- Maintained professional attitude whilst handling high-pressure situations efficiently.
- Consistently logged 15-20 minutes before starting in order to prepare all equipment and programs for a smooth shift.
- Worked a variety of shifts (including all bank holidays and 1-2 weekends a month - including both early and late shifts) on a consistantly altering rota in order to cover all clients hours.
- Coordinated well with team members, working towards common goals.
International Customer Support Agent
Ant Marketing (JD Sports Campaign)
Sheffield, South Yorkshire
10.2024 - 05.2025
- Handled high volumes of inbound emails and calls from Italian and English-speaking clients, providing timely and effective resolutions to a wide range of customer queries.
- Delivered exceptional customer service while following company protocols and security procedures, ensuring both customer satisfaction and regulatory compliance.
- Monitored queue times and adapted work strategies in real-time to manage call volume changes and maintain efficient service.
- Consistently prioritized quick and effective problem-solving, balancing client needs with operational standards.
Warehouse operator
Boots UK
Nottingham, Nottinghamshire
09.2021 - 01.2022
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Demonstrated dedication to safety with regular equipment checks.
- Completed and submitted appropriate paperwork in timely manner.
Education
NVQ Level 3 - Sport Science
Loughborough College
Loughborough 08.2019 - 06.2021
Skills
- Effective problem solving
- Multilingual
- Verbal and written communication
- Attention to Detail
- Customer safety
Languages
English
Fluent
Romanian
Native
Italian
Native
Timeline
IT help desk agent
Barron mccann / Retail assist
12.2025 - Current
International Customer Support Agent
Ant Marketing (JD Sports Campaign)
10.2024 - 05.2025
Warehouse operator
Boots UK
09.2021 - 01.2022
NVQ Level 3 - Sport Science
Loughborough College
08.2019 - 06.2021