Roberto alexander Telfer

• Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Monitored sales forecasts and projected financial planning for organization to achieve revenue goals.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Monitored and coordinated workflows to optimize resources.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Evaluated suppliers to maintain cost controls and improve operations.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained new employees on proper protocols and customer service standards.
• Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
• Trained and guided team members to maintain high productivity and performance metrics.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

• Monitored supply chain and managed logistics functions for company.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
• Tracked company equipment, tools and technology to manage inventory.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
• Checked in with dispatch service and updated with current location.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Delivered goods and products to customer on time and in excellent condition.
• Generated consistent referrals and repeat business by providing friendly and fast service.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.
• Verified daily deliveries against shipping instructions before delivering to customers.
• Obtained customer signatures to complete and process paperwork.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

• Carried out day-to-day duties accurately and efficiently And assisted fully trained engineer

Answering insured customers accident claims calls