Roberto Zapelini Bernardino

Work History

Wizz air

Luton

09.2023 - Current

Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.
Demonstrated proper use of safety equipment through safety demo, informing and educating passengers prior to takeoff.
Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
Answered passengers questions and efficiently provided solutions to issues arising during flights.
Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place.
Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
Explained use of safety equipment, including seat belts and oxygen masks and delivered in-depth safety presentations to passengers.

Wagamama

Staines-upon-Thames, surrey

02.2023 - Current

Warmly greeted guests upon arrival to create welcoming atmosphere.
Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Informed customers regarding ingredients used to address allergy and dietary issues.
Served high volumes of guests in fast-paced service environments with exceptional customer care.
Maintained excellent level of service in busy and demanding restaurant environment.

Coffee Bay

Hampton Court, London

10.2021 - 03.2022

Demonstrated products to customers, discussed features and redirected objections to capture sales.
Helped customers sign up for loyalty programmes and submitted completed paperwork.
Stayed up to date on store promotions, payment policies and security practices.
Observed customer behaviours to identify security threats and escalate concerns to supervisors.
Recommended optimal merchandise based on customer needs and desires.

Sass&Belle

London, England

07.2021 - 10.2021

Sustained standing posture for periods of time up to 6 hours over 8-hour shift.
Maintained cleanliness and organisation of warehouse.
Followed verbal and written directions with accuracy.
Cleaned and maintained warehouse in compliance with safety standards.
Identified and removed damaged products when received.
Managed the picking, packing and dispatching of orders to customers.
Stayed knowledgeable in product placement on shelves to continue to provide efficient service when picking and packing client orders.

The Phoniex Pub

Sunbury-on-thames, London

05.2021 - 07.2021

Educated guests on daily specials and menu offerings, enabling decisions on starters, entrees and desserts.
Answered phones politely and promptly while accurately recording and confirming reservations.
Complied with all health department regulations and rectified issues immediately.
Maximised table turns and rotated seating for optimal guest satisfaction.
Recorded orders and partnered with team members to serve food and beverages.
Anticipated and addressed guest service needs.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Transported all dirty tableware from dining room to dishwashing area for proper cleaning.
Completed opening and closing checklists according to set standards.
Facilitated prompt and accurate seating and service of all guests.
Delivered exceptional, friendly and fast service.
Greeted new customers, answered initial questions and took drink orders.
Ensured customer experiences stayed positive by providing attentive and helpful customer service.
Answered customer enquiries in a professional and polite manner, often going the extra mile to provide an enjoyable customer experience.
Provided friendly and attentive service by promptly responding to customer enquiries and following up on order requests.
Dealt with customer complaints calmly and professionally, providing appropriate solutions for continued customer satisfaction.
Helped customers select products according to individual requirements and preferences.