Roberto Serecchia
London
Summary
Dynamic and customer-focused hospitality professional with extensive experience in high-end bars and restaurants. Skilled in team leadership, training, and customer service, with a proven track record of improving operational efficiency and guest satisfaction. Seeking to transition into recruitment within the retail sector, leveraging strong interpersonal and organizational skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Receptionist
NOPI, Ottolenghi company
London
2023.08 - Current
- Provided exceptional customer service, earning multiple positive Google reviews for being "ebullient, warm, and welcoming."
- Created and implemented email templates, improving communication consistency and reducing errors.
- Managed bookings, allergies, large parties, and overall communication, taking on responsibilities similar to a Booking Manager.
- Worked within a six-person team, demonstrating adaptability and efficiency in a fast-paced environment.
Head bartender
Great Norther Hotel, G.N.H. Bar
London
2018.09 - 2019.09
- Led a team of 12 in a high-volume, five-star hotel bar with a predominantly walk-in clientele.
- Designed and crafted cocktail menus, enhancing the bar's reputation and customer experience.
- Trained and mentored barbacks, successfully promoting them to bartender roles.
- Contributed to the busiest years of the venue, receiving consistent positive customer feedback.
Bar supervisor
The Trafalgar St. James, The Rooftop.
London
2017.11 - 2018.09
- Managed a team of 10 in a luxury rooftop bar with separate cocktail and food & drinks areas.
- Organized and supervised high-end events hosting between 100 and 300 guests.
- Allocated team roles, ensuring smooth operations and efficient service.
- Oversaw bar prep, stock control, and inventory management to optimize service flow.
Education
Diploma of Higher Education - Agricolture Technical Institute
ITAS Emilio Sereni
Roma 2010.09 - 2015.08
Skills
- Customer Service Excellence
- Team Leadership & Training
- High-Volume Hospitality Operations
- Inventory & Stock Management
- Event Coordination
- Effective Communication
- Problem-Solving & Adaptability
Timeline
Receptionist
NOPI, Ottolenghi company
2023.08 - Current
Head bartender
Great Norther Hotel, G.N.H. Bar
2018.09 - 2019.09
Bar supervisor
The Trafalgar St. James, The Rooftop.
2017.11 - 2018.09
Diploma of Higher Education - Agricolture Technical Institute
ITAS Emilio Sereni
2010.09 - 2015.08