Summary
Overview
Work history
Skills
Languages
Timeline
Generic

Roberto Profetto

Bilston,United Kingdom

Summary

A dedicated professional with a strong foundation in customer service and engagement, demonstrating resilience under pressure and ethical integrity. Skilled in persuasive communication and telephone etiquette, ensuring effective cross-cultural interactions and policy awareness. Committed to training and development, with a focus on achieving targets through assertive approaches and efficient time management. Career goals include leveraging empathy and understanding to enhance customer experiences while driving organisational success.

Overview

30
30
years of professional experience

Work history

Plastics engineer

Douglas Baker
Bilston, Wolverhampton
03.2022 - Current

Conduct plastic extrusion by operating heavy computerised machinery, including setup, cleaning, and maintaining consistent health and safety practices during machinery use. Trained junior engineers, fostering a productive work environment within the team. Achieved high-quality products through meticulous quality control checks.


Plastic extruder / health and safety officer

Profile Techniques
Willenhall, West Midlands
01.2012 - 03.2022

My duties at Profile techniques included operating heavy machinery to conduct plastic extrusion. I also took on the role of health and safety officer which covered daily tasks such as ensuring the proper use of machinery and enhanced staff understanding of health and safety protocols by conducting one to one training sessions. This also comprised of promoting a culture of safety awareness throughout the company by implementing procedures and updating them when necessary. I was also trained in the use of engineer grade measurement equipment such as a calliper.

Plastic extrusion

Delta plastics
Bilston, West Midlands
01.2010 - 01.2012

Managed production process by operating and maintaining plastic extrusion machines.

Canvasser / telesales

Cold seal windows
Wolverhampton, West Midlands
01.1996 - 01.2000

Within this role I increased product knowledge for better sales pitches, learned about local market trends for targeted canvassing. I also ensured to respect the privacy of residents and adhered strictly to legal guidelines while canvassing. I was also able to reinforce strong communication skills by interacting with a diverse range of people daily.. Thus job provided me with a variety of transferrable skills such as maintaining professionalism under high-pressure situations, leadership within a team and confidence in communication and sales ability.

Skills

  • Empathy and understanding
  • Assertive approach
  • Cross-Cultural interactions
  • Time management efficiency
  • Target achievement
  • Ethical integrity
  • Customer engagement
  • Customer Service
  • Persuasive communication
  • Telephone etiquette
  • Policy awareness
  • Training & Development
  • Resilience under pressure

Languages

Italian
Native

Timeline

Plastics engineer

Douglas Baker
03.2022 - Current

Plastic extruder / health and safety officer

Profile Techniques
01.2012 - 03.2022

Plastic extrusion

Delta plastics
01.2010 - 01.2012

Canvasser / telesales

Cold seal windows
01.1996 - 01.2000
Roberto Profetto