ROBERTO PINERA CARRASCO
Crawley,West Sussex
Summary
Communicative, approachable and excellent team player with over 20 years experience in supporting colleagues and customers from very different backgrounds. Open to new challenges and fully able to adapt to any environment.
Overview
29
29
years of professional experience
Work history
Senior Cabin Crew Member
Ascend Airways
London Gatwick Airport
05.2025 - 04.2026
- Adhered strictly to aviation regulations for consistent compliance records.
- Provided first-rate customer service for an enjoyable flight experience.
- Managed cabin crew to maintain a high standard of service.
Detention Custody Officer - Overseas
Mitie Care and Custody
London Gatwick, West Sussex
03.2021 - 03.2025
- Escorted detainees from Immigration Removal Centres or prisons to airports and overseas by air.
- Maintained high standards of security whilst promoting the welfare and decency of the person in custody. Responded to all their questions, concerns and requests.
- Submitted operational and incident reports of any occurrences during the removal.
- Transported prisoners by van to airports.
- Drove passenger vehicles and trucks used to transport detainees to other institutions.
Cabin Crew Trainer and Senior Cabin Crew Member
Norwegian
London Gatwick, West Sussex
05.2015 - 01.2021
- Supported Cabin Crew Members in improving safety and security on board and resolving issues to deliver top-notch customer service.
- Delivered staff induction and training.
- Maintained excellent standards of service through impeccable attention to detail.
- Assisted Senior Cabin Crew Members in both the management and development of a team of 4 or more Crew Members on board.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Politely greeted incoming passengers and provided direction to seat locations to facilitate the boarding process.
- Attended training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before take-off.
- Inspected interior of aircraft before, during, and after flights to ensure proper stowing of emergency equipment.
- Ensured that communication was shared promptly between the flight deck and the cabin crew.
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
Senior Cabin Crew Member
Swiftair
Entebbe
04.2013 - 11.2014
- Offered answers to passengers' questions and resolved issues when they arose during flights.
- Served beverages and food items and provided vital information about offerings to passengers during flights.
- Maintained strong proficiency in CPR, First Aid and sea rescue techniques to provide optimal support to individuals in distress.
Senior Cabin Crew Member
Spanair
Madrid
01.1997 - 01.2012
Education
A-Levels - Spanish Literature, English, Latin, History, Philosophy, Maths
CEI Cabuenes
01.1991 -
Skills
- Communicative
- Conflict resolution
- Safety trained
- Leadership
- Good at team work
- Spanish and Portuguese fluency
- Team management
- Decision making
- Collaboration
- De-escalation techniques
Timeline
Senior Cabin Crew Member
Ascend Airways
05.2025 - 04.2026
Detention Custody Officer - Overseas
Mitie Care and Custody
03.2021 - 03.2025
Cabin Crew Trainer and Senior Cabin Crew Member
Norwegian
05.2015 - 01.2021
Senior Cabin Crew Member
Swiftair
04.2013 - 11.2014
Senior Cabin Crew Member
Spanair
01.1997 - 01.2012
A-Levels - Spanish Literature, English, Latin, History, Philosophy, Maths
CEI Cabuenes
01.1991 -