Roberto Moscatelli
London
Summary
Accomplished Supervisor at The Fellini Restaurant, adept in staff management and employee motivation, significantly improved team productivity and customer satisfaction. Skilled in problem-solving and organizational skills, demonstrated through efficient workflow implementation and staff development. Achieved notable customer loyalty and operational efficiency, showcasing a goal-oriented approach with a blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Supervisor
The Fellini Restaurant
London
04.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- create standard operating procedures, breakage reports and step of service using excel and office for a new opening restaurant
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
F&B Attendant
The Peninsula Hotel
12.2023 - 04.2024
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Collaborated with the kitchen team to ensure timely delivery of food orders, maintaining high-quality standards.
Commis De Rang
The Brooklands
12.2023 - 04.2024
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously while maintaining exceptional service standards.
- Maintained thorough understanding of restaurant policies, procedures, and safety protocols to provide exemplary service while adhering to guidelines.
- Participated in regular staff trainings on food safety regulations, sanitation practices, allergen awareness.
Chef De Rang
Taverna Trastevere
07.2023 - 12.2023
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
Head Waiter
Memories Of China
02.2020 - 07.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
High School Diploma -
Gelasio Caetani
Roma07.2018
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Staff Discipline
- Waste Reduction
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Organizational Skills
Languages
Italian
Native language
English
Advanced
C1
Spanish
Upper intermediate
B2
Timeline
Supervisor
The Fellini Restaurant
04.2024 - Current
F&B Attendant
The Peninsula Hotel
12.2023 - 04.2024
Commis De Rang
The Brooklands
12.2023 - 04.2024
Chef De Rang
Taverna Trastevere
07.2023 - 12.2023
Head Waiter
Memories Of China
02.2020 - 07.2023
High School Diploma -
Gelasio Caetani
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