Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Roberto Moscatelli

London

Summary

Dynamic and reliable hospitality professional with extensive experience in high-end dining environments. Known for delivering outstanding guest service, leading effective teams, and maintaining high operational standards. Adaptable, detail-oriented, and committed to creating seamless dining experiences while supporting business performance and team growth.

Overview

5
5
years of professional experience

Work History

Assistant Restaurant Manager

The Fellini Restaurant
London
01.2024 - 09.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • create standard operating procedures, breakage reports and step of service using excel and office for a new opening restaurant
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Chef de Rang

The Brooklands
12.2023 - 04.2024
  • Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously while maintaining exceptional service standards.
  • Maintained thorough understanding of restaurant policies, procedures, and safety protocols to provide exemplary service while adhering to guidelines.
  • Participated in regular staff trainings on food safety regulations, sanitation practices, allergen awareness.

Chef De Rang

Taverna Trastevere
07.2023 - 12.2023
  • Maintained a clean and organized dining environment, ensuring a positive experience for guests.
  • Coordinated special events, creating memorable experiences for guests while maintaining excellent service levels.
  • Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.

Supervisor

Memories Of China
02.2020 - 07.2023
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

High School Diploma -

Gelasio Caetani
Roma
07.2018

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Staff Development
  • Staff Discipline
  • Waste Reduction
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Attention to Detail
  • Organizational Skills

Languages

Italian
Native language
English
Advanced
C1
Spanish
Upper intermediate
B2

Timeline

Assistant Restaurant Manager

The Fellini Restaurant
01.2024 - 09.2024

Chef de Rang

The Brooklands
12.2023 - 04.2024

Chef De Rang

Taverna Trastevere
07.2023 - 12.2023

Supervisor

Memories Of China
02.2020 - 07.2023

High School Diploma -

Gelasio Caetani

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