Robert James Dixon LCGI
Westhoughton,United Kingdom
Summary
Experienced in facilities management with a strong focus on quality and safety operations. Proficient in key performance indicators, risk assessments, and customer relationship management. Skilled in contract negotiation, HACCP, integrated management systems, and quality control inventory. Expertise in training and development, cleaning management, COSHH, environmental management, inventory management, menu planning, fire safety, and mental health services within the NHS. Committed to enhancing operational efficiency and maintaining high standards of service quality.
Overview
38
38
years of professional experience
Work History
Interim Site Facilities Manager
Mersey Care NHS Foundation Trust
Liverpool, Mersey Side
04.2024 - 11.2024
- I am an Interim Site Facilities Manager Soft Services at Mersey Care NHS Foundation Trust through an agency called Insight Executive Group
- I am ultimately responsible for daily operational Soft Facilities Management of two sites Broadoak Unit & Windsor House with four Mental Health inpatient wards
- Running the services for Catering, Portering, Cleaning & line duties across the two sites in different areas of Liverpool
- I work closely with Hard Facilities Management to ensure the safety of service users & all staff is paramount
- I am responsible for staff engagement with the delivery, innovation, leadership, setting the standards & continuous improvements of services to benefit service users
- I have a long establishment in Catering spanning over 35 years & I helped other Site Managers within the trust without Catering Experience with sound advice when needed
- I am committed to the vision of the Trusts values & to be a role model for continuous improvements, accountability, respectfulness, enthusiasm to support service users
- In my short term at Mersey Care Trust, I lead teams that improved all inspections results from previous years
- I am heavily involved with the planning of the new exciting multimillion pound innovational Mossley Hill Hospital due to be completed in May 2025
- Improved office efficiency by streamlining facilities management processes.
- Organised maintenance schedules for optimal equipment performance.
- Reduced downtime with proactive facilities management.
- Ensured health and safety compliance through rigorous inspections.
- Managed contractors to expedite necessary repairs.
Area Manager North West United Kingdom Cleaning Division
Bidvest Noonan
Bolton, Greater Manchester
10.2022 - 03.2024
- Company Overview: (United Kingdom)
- Spearheading the cleaning services within multiple sites and multiple clients ensuring top class cleaning standards are maintained (33 sites)
- Conduct monthly cleaning audits to monitor & analyse cleaning standards for continuous improvements
- Control all procurement aspects of each site to budget
- (United Kingdom)
- Improved team efficiency by implementing new strategies for task delegation.
- Established strong relationships with key stakeholders to enhance business growth.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Streamlined operations by introducing innovative managerial procedures.
- Trained members of the team for improved overall productivity.
Area Manager North of England & Scotland Cleaning Division
Atalian Servest
Bolton, Greater Manchester
06.2021 - 10.2022
- Company Overview: (United Kingdom)
- Recently setup five sites in Northwich, Stockton on Tees, Wakefield, Bellshill Scotland & Euro Central Scotland
- Taken on two more sites Pets at Home Stoke on Trent & TKMaxx in Wakefield
- Hit the ground running by implementing training, Health & Safety initiatives to start the project with over 200 employees
- Liaising with new clients to build a first-class relationship and to provide an outstanding service covering all aspects within the KPI and SLA
- (United Kingdom)
- Improved team efficiency by implementing new strategies for task delegation.
- Established strong relationships with key stakeholders to enhance business growth.
- Conducted regular performance reviews, leading to increased staff satisfaction.
- Streamlined operations by introducing innovative managerial procedures.
- Trained members of the team for improved overall productivity.
Expansion Camp Site Soft Services Facilities Manager
International Facilities Services (IFS)
Mozambique, Cabo Delgado
05.2019 - 04.2021
- Company Overview: (Mozambique)
- Successfully implemented the complete site facility services setup for a brand new Liquefied Natural Gas (LNG) site in the remote area of the northern part of the remote Cabo Delgado Mozambique, whilst the camp was under construction
- Orchestrated the setup of Catering, Laundry, Maintenance, Reception, Office & Accommodation Cleaning, Gym, Bar/ Social Centre, Waste Management & Recycling Services for the camp in-line with the Service Level Agreement (SLA) between IFS & our clients CCSJV & TOTAL
- Controlled the Profit & Loss for the site for IFS
- Organised staff inductions, Health & Safety training and in-house toolbox safety training to all staff in all departments to ensure correct excellent standards are met by clients Key Performance Indicators
- Initiated 'Why I'm for Safety campaign,' with my clients and my company to make everyone realise what safety means to them individually
- Encourage throughout the site wastage initiatives with recycling & looking after the environment
- Procured products from South Africa & also local Mozambique area to establish the local businesses in the remote area of Mozambique through IFS logistics chain
- Spearheaded all COVID 19 protocols to contain the virus to become a COVID Contained Camp
- Audit my departments routinely to monitor, analyse & control the risks of my site
- Sourced local staffing from the local villages
- Look for future business opportunities within the area with more camps for the LNG project to expand my company's presence
- (Mozambique)
- Committed to help a local village school with giving building products to build a new school, because it was burnt down by insurgents
- This is to ensure local children have the chance of an education
- Improved office efficiency by streamlining facilities management processes.
- Organised maintenance schedules for optimal equipment performance.
- Reduced downtime with proactive facilities management.
- Ensured health and safety compliance through rigorous inspections.
- Managed contractors to expedite necessary repairs.
Camp Site Services Project Facilities Manager
Kellog Brown & Root (KBR, Inc)
Mogadishu, Mogadishu Province
04.2018 - 04.2019
- Company Overview: (Mogadishu, Somalia)
- Administered all aspects of the Camp operation of the unit in Soft & Hard Services, according to client specifications and key performance indicators (KPI's) accompanied by standards and procedures set by KBR and British Military in Camp SHAND
- Catered for high-ranking dignitaries & the President of Somalia
- Controlled the account for the site by KBR
- Significantly led and followed all Health & Safety standards set by British Forces Department of Defence JSP 456
- Covered on several occasions the running of the British Embassy in Mogadishu
- (Mogadishu, Somalia)
- Catered for many high-ranking dignitaries including the President of Somalia
- Improved office efficiency by streamlining facilities management processes.
- Organised maintenance schedules for optimal equipment performance.
- Reduced downtime with proactive facilities management.
- Ensured health and safety compliance through rigorous inspections.
- Managed contractors to expedite necessary repairs.
Unit Catering Facilities Soft Services Manager
Kellog Brown & Root (KBR, Inc)
Kabul- Afghanistan, Kabul Province
01.2017 - 04.2018
- Company Overview: (Kabul, Afghanistan)
- Administered all aspects of the catering operation of the unit, according to client specifications and key performance indicators (KPI's) accompanied by standards and procedures set by KBR and British Ministry of Defence (MOD)
- Significantly led and followed all Health & Safety standards set by British Forces Department of Defence JSP 456
- Established all the procurement, menu planning, food safety training, controlled the quality assurance system and inducted and trained all new staff
- Covered on numerous occasions the Site Lead (Camp Boss) position ensuring all camp facilities are managed to the highest standard and other camps catering management whilst managers on holiday
- (Kabul, Afghanistan)
- Helped initiate a new contract for KBR in the British Embassy Mogadishu Somalia
- Organised and cooked fine dining functions for the President of Somalia, British Consulate to Somalia and high-ranking dignitaries including the Prime Minister of the United Kingdom
Agency Staffing Supervisor
PMP Recruitment
Bolton, Greater Manchester
06.2016 - 01.2017
- Company Overview: (Tesco Oakwood Warehouse Distribution)
- Since June 2016 I took a temporary position as an Agency Staffing Supervisor
- I oversaw over 200 agency personnel on a day-to-day business in supporting the packing of non-food products for the client Tesco Oakwood
- Tesco Oakwood distributes DVD's, CD's, computer consoles, games, mobile phones, sim cards, books and pharmaceutical products to all its stores throughout the UK
- Also has a 24-hour online element for all its products to be shipped by post within 24-hour timeline
- Organised staff inductions, Health & Safety training and in-house packing training to all staff in all department to ensure correct excellent standards are met by clients KPI's
- To ensure customers have an excellent final product
- (Tesco Oakwood Warehouse Distribution)
- Over the Christmas period my staff set new records at Tesco's Oakwood by accomplishing the packing with biggest online sales ever
- This was down to the efficiency and hitting all their targets
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Ensured smooth operations with regular maintenance checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Managed daily operations to increase productivity.
Project Quality and Safety (QS) Manager
Ecolog International
Kandahar- Afghanistan, Kandahar Province
01.2016 - 05.2016
- Company Overview: (KAF)
- Leverage all aspects of the Quality & Safety operation for the company in KAF, rendering to the client contract specifications and Key Performance Indicators (KPI's)
- Execute and ensure compliance with standards and procedures set by Ecolog international and NATO
- Confirm all the dining facilities and warehouses conform to Food Safety, Health & Safety, Risk Assessments, Fire Safety COSHH and HACCP
- Effectually sustain the Quality Management System (ISO9001:2008), Environmental Management System (ISO14001:2004), Occupational Health and Safety Assessment Series (OHSAS18001:2007)
- Furnish technical guidance and support to Managers with training, to evaluate both individual and team needs on a regular basis
- Consistently communicate with purchasing staff to establish best possible requirements from external suppliers in Dubai while always reduce waste and increase efficiency
- Proficiently observe performance by gathering relevant data and formulating statistical reports to aid continuous improvements
- Reinforce Integrated Management System (IMS) and emphasis on safety, customer satisfaction and continual improvements
- (KAF)
- Successfully regulated contractual obligations for food safety, product safety & compliance to over 10000 multinational customers in Kandahar Airbase Afghanistan
- Implemented all Health & Hygiene standards set by America's Department of Defence TB MED 530/R, British Forces Department of Defence JSP 456 and led daily hygiene auditing inspections by NSPA
- Boosted department efficiency by streamlining operational processes.
Camp Boss / Operations Facilities Manager
Alliance Group Facility Services
Highlands in Papua New Guinea, Highlands
12.2012 - 12.2015
- Company Overview: (Papua New Guinea)
- Diligently functioned as an in charge of running all five camps in the challenging Highlands of Papua New Guinea's Oil and Gas project (LNG) by supporting a daily service in Catering, Laundry, Accommodation, Gym, Office Cleaning and sub contracted Maintenance contract
- Efficiently dealt with clients of EXXON MOBIL, ESSO HIGHLAND LIMITED (EHL), Chicago Bridge and Iron Clough (CBIC), Clough Curtain Joint Venture (CCJV), Matrix, Kents and Spiecapag
- Overall profit in excess of over 15 Million Kina
- Professionally trained all local staff in Health & Hygiene, Health & Safety at toolbox daily to confirm the strictest safety standards met
- Accountable for ensuring company KPI's met in compliance to contract
- (Papua New Guinea)
- Excellently directed over 500 local Highlands staff guaranteeing all Health & Hygiene standards met by all clients' specifications in an effective manner
- Spearheaded clients and companies strict Health and Safety policies adhered to as well as anticipated current project with 24 Million Man hours since the last Lost Time Incident (LTI)
- Ensured health and safety compliance through rigorous inspections.
- Managed contractors to expedite necessary repairs.
Night Grocery Manager
Tesco PLC
Chorley, Lancashire
07.2011 - 12.2012
- Company Overview: (Chorley Lancashire)
- Actively led team by making decisions that encouraged and supported all colleagues in accomplishing their tasks and arranged and delivered a great shopping trip for customers
- All contributed to the stores steering wheel performance by distributing all key performance indicators for department
- Coached and trained teams to understand the replenishment programme and to retain excellent store standards
- Endowed change in store through successful delivery of Direct to Stores Business Plan
- (Chorley Lancashire)
- Assessed market trends, adapting product range accordingly to meet customer demands.
- Handled customer complaints, ensuring satisfactory resolution in each case.
- Developed rota schedules to guarantee adequate staffing during peak periods.
- Fostered a positive work environment, encouraging teamwork amongst staff members.
- Collaborated with other department managers on store-wide promotions and events.
Unit Catering Facilities Manager
Supreme Global Service Solutions
Kandahar- Afghanistan, Kandahar Province
10.2009 - 07.2011
- Company Overview: (Kandahar Afghanistan)
- Administered all aspects of the catering operation of the unit, according to the client contract specifications and Key Performance Indicators (KPI's) accompanied by standards and procedures set by Supreme and NATO
- I assured the dining facility compliance with Health & Safety, Risk Assessments, Fire Safety, COSHH, HACCP and ISO 9001
- Significantly led and followed all Health & Hygiene standards set by America's Department of Defence TB MED 530/R and British Forces Department of Defence JSP 456
- Controlled daily hygiene inspections by NAMSA and Concurrent Technologies Corporation (CTC)
- (Kandahar Afghanistan)
- Shepherded the feeding of over 12000 multinational soldiers and civilian personnel with 120 multinational staff daily and achieved annual turnover over $40 million
- Substantially sustained the 28-day (CONOPS) Menu set by the Department of Defence
Master Chef / Unit Catering Manager/ Camp Management
British Armed Forces
All over the World, All over the World
02.1987 - 10.2009
- Achieved culinary excellence by creating innovative recipes.
- Managed restaurant operations for efficient service delivery.
- Elevated diners' experience with impeccable plating techniques.
- Orchestrated kitchen staff training to enhance skill sets.
- Maintained highest hygiene standards, ensuring safe food preparation.
- Developed seasonal menus for diverse culinary offerings.
- Liaised with local suppliers to procure fresh ingredients.
- Implemented cost-effective measures in inventory management, reducing waste.
Education
ISO 14001:2004 - Auditor Training Certificate
Environment Management System- Kandahar Airport
Kandahar AfghanistanDiploma in Quality Management - Certified
City & Guilds of London Institute
Kandahar AfghanistanNVQ Assessors Award - Hospitality
City & Guilds of London Institute
Woolwich, Greenwich706 1 & 2/ NVQ / Level 3 - Hospitality
City & Guilds of London Institute
Army School of Catering Aldershot /1995 - /1995
HACCP Level 3 - Hospitality
Highfield
Saudi Arabia 12.2023 - 12.2023
Level 3 Award in Health & Safety in the work place - Health & Safety
Highfield
AfghanistanLevel 3 Award in Food Safety Supervision -
Highfield
Liverpool 11.2024 - 11.2024
Kitchen Management course - Hospitality
City & Guilds of London Institute
Army School of Catering Aldershot /1995 - /1995
Completed Basic Fire Fight - Fire Safety
Talent Enhancement Training Centre
Kandahar Afghanistan /2016 - /2016
Completed Basic First Aid & CPR - Health & Safety Fire Safety
Kingdom of Doctors For Health & Development Centre
Saudi Arabia 12.2023 - 12.2023
City & Guilds NQF Level 4 Licentiateship Award - Leadership & Management
City & Guilds of London Institute
Skills
- Facilities Management
- Quality & Safety Operation
- Key Performance Indicators
- Risk Assessments
- Customer Relationship
- Contract Negotiation
- HACCP
- Integrated Management System
- Quality Control Inventory
- Training & Development
- Cleaning Management
- COSHH
- Environmental Management
- Inventory Management
- Menu Planning
- Fire Safety
- Mental Health Services NHS
- Leadership skills
- Health and Safety
- Client account management
- Strategic planning
- Schedule management
sections.external_links.name
Custom
- Former Member, British Institute of Facilities Management (MBIFM) 2014
- City & Guilds NQF Level 4 Licentiateship Award in Leadership & Management (LCGI)
- ISO 14001:2004 Environment Management System/ Auditor Training Certificate
- Diploma in Quality Management Certified
- NVQ Assessors Award, City & Guilds of London Institute
- 706 1 & 2/ NVQ / Level 3/ HCIMA, City & Guilds of London Institute
- HACCP Level 3, Highfield
- Level 3 Award in Health & Safety in the workplace
- Level 3 Award in Food Safety Supervision for Retail
- Kitchen Management course, Army School of Catering
- Completed Basic Fire Fight with Talent Enhancement Training Centre
- Completed Basic First Aid & CPR by Kingdom of Doctors For Health & Development Centre
- Servsafe Food Protection Manager Certification Examination, American National Institute (ANSI)
- Supreme Food Safety, Health & Hygiene and Quality Management System Training
- SITXFSA 101 Use Hygienic Practices for Food Safety/ SITXFSA 201 Participate in Safe Food Handling
- NEBS Management, City & Guilds of London Institute
- Junior Management Course, Army School of Catering
- Fire Extinguishers & Fire Warden Training Course, ATCO & DynCorp Frontec Europe LTD (Fire Rescue Services), Kandahar Afghanistan
- Microsoft Certified Information Technology Professional (MCITP)
- HABC Level 2 Certificate in Warehouse and Storage Principles 600/7645/8
- HABC Level 2 Lean Manufacturing 601/3199/8
- All NHS Core training topics
Timeline
Level 3 Award in Food Safety Supervision -
Highfield
11.2024 - 11.2024
Interim Site Facilities Manager
Mersey Care NHS Foundation Trust
04.2024 - 11.2024
HACCP Level 3 - Hospitality
Highfield
12.2023 - 12.2023
Completed Basic First Aid & CPR - Health & Safety Fire Safety
Kingdom of Doctors For Health & Development Centre
12.2023 - 12.2023
Area Manager North West United Kingdom Cleaning Division
Bidvest Noonan
10.2022 - 03.2024
Area Manager North of England & Scotland Cleaning Division
Atalian Servest
06.2021 - 10.2022
Expansion Camp Site Soft Services Facilities Manager
International Facilities Services (IFS)
05.2019 - 04.2021
Camp Site Services Project Facilities Manager
Kellog Brown & Root (KBR, Inc)
04.2018 - 04.2019
Unit Catering Facilities Soft Services Manager
Kellog Brown & Root (KBR, Inc)
01.2017 - 04.2018
Agency Staffing Supervisor
PMP Recruitment
06.2016 - 01.2017
Project Quality and Safety (QS) Manager
Ecolog International
01.2016 - 05.2016
Camp Boss / Operations Facilities Manager
Alliance Group Facility Services
12.2012 - 12.2015
Night Grocery Manager
Tesco PLC
07.2011 - 12.2012
Unit Catering Facilities Manager
Supreme Global Service Solutions
10.2009 - 07.2011
Master Chef / Unit Catering Manager/ Camp Management
British Armed Forces
02.1987 - 10.2009
ISO 14001:2004 - Auditor Training Certificate
Environment Management System- Kandahar Airport
Diploma in Quality Management - Certified
City & Guilds of London Institute
NVQ Assessors Award - Hospitality
City & Guilds of London Institute
706 1 & 2/ NVQ / Level 3 - Hospitality
City & Guilds of London Institute
/1995 - /1995
Level 3 Award in Health & Safety in the work place - Health & Safety
Highfield
Kitchen Management course - Hospitality
City & Guilds of London Institute
/1995 - /1995
Completed Basic Fire Fight - Fire Safety
Talent Enhancement Training Centre
/2016 - /2016
City & Guilds NQF Level 4 Licentiateship Award - Leadership & Management
City & Guilds of London Institute
Similar Profiles
Kerry OuttenKerry Outten
Assistant Psychologist at Mersey Care NHS Foundation TrustAssistant Psychologist at Mersey Care NHS Foundation Trust
Aimen KhanAimen Khan
Family Care Physician Resident Year 3 (UK) at Mersey and West Lancashire Teaching Hospitals NHS TrustFamily Care Physician Resident Year 3 (UK) at Mersey and West Lancashire Teaching Hospitals NHS Trust
Jennifer KazimierczykJennifer Kazimierczyk
Diabetes Specialist Nurse at North Cumbria Integrated Care NHS Foundation TrustDiabetes Specialist Nurse at North Cumbria Integrated Care NHS Foundation Trust