Roberta Visibelli
London,Greater London
Summary
Experienced Office Manager with over six years in serviced office and financial services environments. Strong communication and interpersonal skills enhance collaboration with employees, vendors, and clients. High emotional intelligence enables proactive anticipation of needs and effective resolution of concerns, fostering a supportive workplace.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work history
Office manager
Believe
London
2024.10 - Current
- Managed daily office operations, facilities, IT systems, and utility services across London office, establishing FM service contracts for new premises.
- Standardized administrative procedures, redesigned workspace layouts to improve resource efficiency, and enforced site-wide Health & Safety, security, and IT compliance.
- Championed workplace culture and employee experience as primary point of contact across all business levels, gathering feedback to inform office improvements.
- Managed front-of-house operations, client relations, vendor management, and complex travel arrangements for senior leadership and group bookings.
- Coordinated execution of internal events and client meetings, overseeing catering, restaurant reservations, and venue bookings.
- Maintaining accurate records and ensuring payments and purchase orders are processed on time.
Office Manager & Team Coordinator
Kriya
London
2024.04 - 2024.07
- Managed daily office operations, facilitating smooth workflow and enhancing communication among team members.
- Managed diaries for CEO and Senior Leadership Team.
- Perform PA duties for CEO.
- Planned and managed weekly and monthly team events, fostering an office environment that increased employee participation.
- Coordinated operational activities with building management to ensure compliance and high standards of facility management.
- Managed all aspects of soft and hard services, ensuring high standards of facility maintenance and service delivery.
- Developed and maintained emergency response plans and procedures, including evacuation protocols and first aid supply management.
Office & Facility Manager
Resolute Asset Management
London
2022.04 - 2024.04
- Managed soft and hard services to maintain compliance with health and safety regulations, enhancing workplace safety.
- Planned and executed office relocations, achieving seamless transitions for staff with zero business disruptions.
- Negotiated contracts with service providers, saving the company £3,000 annually.
- Coordinated relationships with facility service vendors to ensure reliable support and service quality.
- Manage logistics for meetings, conferences, offsites & socials.
- Arrange and execute the company's yearly international offsite event.
- Troubleshot office equipment and technology issues and arranged repairs.
- First contact for all office needs (employees, guests, etc.).
- Manage calendars, travel, and administrative tasks.
- Provide coverage for the Executive Assistant during absences.
- Maintain employee database & assist HR with onboarding.
- Locate invoices & receipts for bank reconciliation.
- Maintain website & LinkedIn company page.
Office & Facility Manager
Landmark Space
London
2018.04 - 2022.04
- Managed planned preventative maintenance for three office floors to ensure optimal functionality and safety, collaborating for a functional workspace.
- Monitored health and safety compliance to maintain a secure workplace environment for all employees and visitors. for a safe environment.
- Facilitated onboarding for new clients, ensuring efficient completion of documentation and compliance with standards.
- Mentored 6 new hires during their initial 3 months, providing assistance, guidance, and support throughout their onboarding process.
- Assisted with IT setups and troubleshooting to ensure functionality.
- Utilise Salesforce for bookings, quotes, billing & POs.
- Maintain supplier list, negotiate favourable pricing.
- Managed 500+ clients (physical & virtual) across 20 companies, ensuring timely mail management and client satisfaction.
- Generated a surge in positive Google reviews, contributing to a 20% increase, by delivering exceptional customer experiences and implementing a customer feedback initiative.
- Support other centres, fostering a cohesive network.
- Organised corporate events including annual meetings, team-building activities, and holiday parties, fostering employee engagement and enhancing company culture.
Meeting Rooms Coordinator
Landmark Space
London
2017.11 - 2018.04
- Primary contact for high-volume clients, exceeding expectations.
- Facilitated exceptional customer service, generating positive feedback and fostering client loyalty through effective collaboration with support teams.
- Streamlined operations in 6 meeting rooms to enhance client experience for internal and external users.
- Maintained meeting rooms, ensuring AV/telephony functionality for seamless presentations.
- Monitored bookings proactively to ensure timely availability for clients, enhancing overall satisfaction.
Client Service Assistant
Landmark Space
London
2017.03 - 2017.11
- Delivered exceptional service, resolving client inquiries and complaints to enhance client satisfaction.
- Primary contact for 40+ companies (500+ clients) & 30+ virtual offices, exceeding expectations.
- Maintained scheduling and booking for client meetings, facilitating timely and organised interactions.
- Managed client billing, invoicing, and monthly audits to ensure accurate financial records.
- Assisted virtual clients with IT/tech issues for a smooth experience.
- Implemented health and safety policies to promote workplace safety. for a safe & secure environment.
Sales Associate
ExecutiveSurf
London
2016.06 - 2017.03
- Facilitated market expansion by implementing targeted strategies, onboarding 3 new clients in first month.
- Collaborated with BD teams to strengthen client relationships and meet sales targets.
- Researched international companies to uncover new business opportunities.
Customer Service Representative
Regus
London
2015.04 - 2016.05
- First contact for 300+ daily clients/visitors, delivering exceptional service.
- Supported daily operations and client retention through consistent, excellent service.
- Ensured centre maintained pristine appearance, enhancing client experience.
- Prepared meeting rooms for client events, ensuring optimal setup and cleanliness for client satisfaction.
Operation Manager
Amolondra
London
2012.03 - 2015.03
- Coordinated operations and managed 25+ London properties to ensure seamless guest experiences.
- Optimised seasonal and event pricing strategies to maximise revenue generation.
- Provided comprehensive support throughout guest stays.
- Created property profiles in collaboration with photographers to enhance listings and attract potential guests.
Skills
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Facility Management
-
Vendor negotiation
-
Administrative support
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Operational business support
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Customer service excellence
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Effective Time Management
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Ability to Multitask
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Effective communicator
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Relationship building
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Confidentiality and trust
Competencies
- Office & Facility Management Expert: Deliver exceptional customer service with a strong background in operations and support.
- Time Management Master: Excel at diary scheduling, planning, and collaborating with stakeholders.
- HR competencies: such as talent acquisition, employee engagement, conflict resolution, performance management, and training and development, I strive to foster a positive and productive workplace culture and implementing feedback systems to continuously improve workplace dynamics.
- Relationship Builder: Foster positive work environments with high client & staff retention.
- Problem-Solver: Resolve IT issues, escalate complex matters, and take ownership.
- Cost-Saving Negotiator: Secure favourable pricing through procurement negotiations.
- Team Leader: Train & develop staff.
- Efficiency Champion: Drive change & process improvement for peak office performance.
- Tech-Savvy: Proficient in MS 365, Google Workspace, Salesforce, Essensys, Slack, Xero & QuickBooks
Certification
- First Aid, British Red Cross
- Fire Marshall, British Red Cross
- First Impression, Customer Service Institute
Languages
Italian
English
Timeline
Office manager
Believe
2024.10 - Current
Office Manager & Team Coordinator
Kriya
2024.04 - 2024.07
Office & Facility Manager
Resolute Asset Management
2022.04 - 2024.04
Office & Facility Manager
Landmark Space
2018.04 - 2022.04
Meeting Rooms Coordinator
Landmark Space
2017.11 - 2018.04
Client Service Assistant
Landmark Space
2017.03 - 2017.11
Sales Associate
ExecutiveSurf
2016.06 - 2017.03
Customer Service Representative
Regus
2015.04 - 2016.05
Operation Manager
Amolondra
2012.03 - 2015.03