Roberta T C Carrer
Maidenhead
Summary
Dynamic risk management professional with extensive expertise in fraud prevention, customer service, and compliance within the financial sector. Proven success in investigating and resolving fraud-related cases while effectively protecting business assets and safeguarding customers from fraudulent activities. A solid career within major banks and financial institutions in Brazil has cultivated a profound understanding of the payment ecosystem and fraud lifecycle. Recognized as a collaborative team player with exceptional communication skills, committed to applying sound judgment and integrity in all investigative endeavors.
Overview
27
27
years of professional experience
Work History
Onboarding / KYC Specialist Coordinator
Dock Tech
08.2023 - 04.2025
- Investigated and resolved fraud and AML alerts during the account onboarding process.
- Conducted detailed analysis of new customer applications to identify fraudulent activity and ensure compliance.
- Communicated with B2B partners and internal teams to resolve issues and streamline the account opening process.
- Maintained and monitored performance indicators to ensure efficiency and minimize fraud losses.
Fraud Prevention Coordinator for LATAM
SuperDigital (Santander Bank Fintech)
09.2020 - 02.2021
- Handled and investigated a wide range of fraud cases across Brazil and other Latin American countries.
- Worked with cross-functional teams to implement and refine security protocols for fraud and AML prevention.
- Monitored and managed daily fraud prevention operations, including transactional monitoring and customer account reviews.
- Utilized key performance indicators (KPIs) to assess fraud performance and improve fraud prevention strategies for various financial products.
Fraud Prevention Coordinator
Banco Pan
06.2019 - 09.2020
- Conducted daily analysis of service levels to ensure high standards of quality and customer service in fraud prevention.
- Managed relationships with third-party suppliers to ensure smooth execution of fraud prevention processes.
- Contributed to various projects focused on risk and fraud prevention, ensuring timely delivery and successful implementation.
- Developed and utilized dashboards to gain operational visibility and improve the effectiveness of fraud prevention measures.
Fraud Prevention Project and Processes Specialist
Banco Itau-Unibanco
07.2016 - 05.2019
Risk Specialist
Rede Acquirer
02.2009 - 06.2016
Fraud Prevention Analyst
Credicard and Banco ABN Amro
11.1997 - 01.2009
Education
MBA - Sustainable Business Management
Fundacao Getulio Vergas
Sao Paulo, Brazil01.2009
Bachelor of Business Administration - undefined
Fundação Instituto de Osasco (FIEO)
Sao Paulo, Brazil01.2001
Skills
- Fraud case management
- In-depth understanding of payment systems
- Meticulous data analysis
- Effective communicator
- Analytical problem-solving
- Collaborative team player
LANGUAGES
Portuguese: Native
English: Advanced
Spanish: Intermediary
Timeline
Onboarding / KYC Specialist Coordinator
Dock Tech
08.2023 - 04.2025
Fraud Prevention Coordinator for LATAM
SuperDigital (Santander Bank Fintech)
09.2020 - 02.2021
Fraud Prevention Coordinator
Banco Pan
06.2019 - 09.2020
Fraud Prevention Project and Processes Specialist
Banco Itau-Unibanco
07.2016 - 05.2019
Risk Specialist
Rede Acquirer
02.2009 - 06.2016
Fraud Prevention Analyst
Credicard and Banco ABN Amro
11.1997 - 01.2009
Bachelor of Business Administration - undefined
Fundação Instituto de Osasco (FIEO)
MBA - Sustainable Business Management
Fundacao Getulio Vergas