Roberta T Carrer
Maidenhead,UK
Summary
Accomplished professional specializing in product operations and migrations, with a focus on process mapping and workflow optimization. Proficient in agile product delivery, backlog prioritization, and cross-functional alignment within the Scrum framework. Expertise in risk compliance, KYC/AML architecture, and fraud prevention systems, with a strong track record in stakeholder and vendor management. Certified Lean Six Sigma Green Belt, dedicated to reducing cycle times and optimizing operational workflows.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work history
Onboarding / KYC Specialist Coordinator
Dock Tech
2023.08 - 2025.05
- Partnered directly with Product and Technology teams to establish an evolutionary platform roadmap, optimising user approval rates while mitigating fraud and AML vulnerabilities.
- Architected and deployed comprehensive AML and fraud prevention strategies for seamless account onboarding, safeguarding the integrity of core operational integration.
- Cultivated strategic relationships with complex B2B partners, streamlining infrastructure migrations, account opening processes, and addressing tailored technical and operational demands.
- Conducted rigorous performance evaluations of global solution providers and executed in-depth feasibility studies to integrate optimal operational tools.
- Engineered scalable solutions to minimise compliance and regulatory risks associated with shell accounts and identity fraud, reinforcing the overall security of Dock's ecosystem.
- Established and tracked operational loss budgets and core KPIs, providing data-driven insights to enhance onboarding pipeline efficiency.
- Career Break – Relocation to the United Kingdom, Jun 2021 – Jul 2023
- Took a planned career break to relocate from Brazil to the United Kingdom, focusing on personal development, cultural adaptation, and establishing residency. Continued professional learning in risk management, compliance, and fraud prevention.
Fraud Prevention Coordinator for LATAM
SuperDigital (Santander Bank Fintech)
2020.09 - 2021.02
- Designed, optimised, and implemented internal operational processes and AML frameworks, establishing robust regional architectures for high-volume onboarding and transactional monitoring.
- Pioneered multi-country operational and compliance strategies across Brazil and Latin America, ensuring seamless adaptation to regional requirements during platform evolution.
- Led intensive collaboration with cross-functional product squads to engineer and deploy innovative security and operational features, enhancing systemic protocols.
- Orchestrated the definition and implementation of operational KPIs alongside the Business Intelligence (BI) team, driving data-informed refinements for checking accounts, credit cards, and personal loan flows.
Fraud Prevention Coordinator
Banco Pan
2019.06 - 2020.09
- Directed and optimised daily operational performance, rigorously analysing service levels (SLAs) to guarantee total alignment with productivity, quality, internal controls, and audit benchmarks.
- Championed the end-to-end definition, resource allocation, and tracking of risk projects, driving successful delivery and operational readiness across product lines.
- Formulated a compelling business case for the acquisition of the FICO Falcon solution, successfully orchestrating its migration and implementation across multidisciplinary technical teams.
- Supervised and managed critical supplier relationships (FIS and Atento), ensuring flawless execution of operational processes and system strategies.
- Revamped legacy operational processes and developed comprehensive analytics dashboards to maximise data visibility, tracking metrics, and team performance.
Fraud Prevention Analyst
Credicard and Banco ABN Amro
1997.11 - 2009.01
- Analyzed transactional data and operational behavior patterns to detect and mitigate fraudulent activities in credit card products.
- Supported cross-functional system testing and provided procedural feedback during platform upgrades and migration phases.
Education
Bachelor of Business Administration -
Fundação Instituto de Osasco (FIEO)
São Paulo, Brazil 1998.01 - 2001.12
MBA - Sustainable Business Management
Fundacao Getulio Vargas
São Paulo, Brazil 2007.01 - 2009.01
Skills
- Product Operations & Migrations: Process Mapping, Workflow Optimisation, Platform Transition, Operational Readiness
- Agile Product Delivery: Backlog Prioritisation, Requirements Gathering, Scrum Framework, Cross-functional Alignment
- Risk, Compliance & Onboarding: KYC/AML Architecture, Fraud Prevention Systems, Card Scheme Rules (Visa/Mastercard)
- Stakeholder & Vendor Management: B2B Client Relations, Third-party Provider Evaluation, Cross-border Operations
- Problem-Solving: Strong analytical and problem-solving skills, with a track record of implementing solutions
- Teamwork: A dedicated team player who acts with integrity and treats everyone with respect
- Process Improvement & Lean Six Sigma: Green Belt certified; focused on reducing cycle times, eliminating inefficiencies, and optimising end-to-end operational workflows
LANGUAGES
Portuguese: Native
English: Advanced
Spanish: Intermediary
Timeline
Onboarding / KYC Specialist Coordinator
Dock Tech
2023.08 - 2025.05
Fraud Prevention Coordinator for LATAM
SuperDigital (Santander Bank Fintech)
2020.09 - 2021.02
Fraud Prevention Coordinator
Banco Pan
2019.06 - 2020.09
MBA - Sustainable Business Management
Fundacao Getulio Vargas
2007.01 - 2009.01
Bachelor of Business Administration -
Fundação Instituto de Osasco (FIEO)
1998.01 - 2001.12
Fraud Prevention Analyst
Credicard and Banco ABN Amro
1997.11 - 2009.01