Roberta Perone

• Oversaw daily operations of mental health day centre, ensuring high-quality support coordination.
• Oversee 100 plus clients with complex mental health, neurodivergence, LD histories.
• Coordinate and supervise 6 support coordinators through direct line management.
• Partner with local NHS trust to deliver best outcomes and manage risks.
• Lead weekly staff meetings to review targets, performance, referrals, allocations.
• Conduct performance reviews to give constructive feedback and set individual goals.
• Cultivated a work environment prioritising personal responsibility and fostering continuous improvement among staff.
• Delivered engaging groups and activities by effectively coordinating on-site facilitators daily.
• Develop and maintain risk assessment protocols for safe working across staff and clients.
• Conduct recruitment processes to fill organisational vacancies. and hiring for organisational vacancies to maintain policy consistency.
• Report directly to service manager and commissioners for service governance.

• Undertake person-centred care needs assessments using Camden’s relational framework and Care Act 2014.
• Managed complex safeguarding risk assessments and statutory interventions, ensuring compliance with relevant laws.
• Collaborate closely with multi-agency teams, health services, families, carers, and local community providers (such as MASH, hospital discharge teams, or neighbourhood networks).
• Collaborated with care agencies, informal carers, commissioners, and healthcare professionals to achieve optimal outcomes for clients.
• Coordinated care and support following CAA by arranging tailored care provisions and carer support.
• Focus assessments on what matters, community connectedness, and independent living.
• Coordinated own caseload and service duties while working in a fast paced and strictly timeframed environment. This entailed multi-tasking and managing stress, pressure, deadlines on a daily basis.
• Maintained accurate case records, completed legal or court work, and participated in service audits and peer reviews.
• Reported directly to the team manager regarding project updates and team performance.

Managing in situ hostel accommodation and supported housing around the borough of Lambeth providing care and support to 105 vulnerable adults with a history of homelessness, substance misuse, mental health, domestic violence.

• Supervise frontline support staff working with vulnerable adults with complex needs.
• Oversaw support planning and risk assessments to ensure tailored care for individuals with complex needs.
• Managing the day to day operations including crisis and emergency admissions.
• Leading of safeguarding and liaising with relevant ASC practitioners.
• Established performance targets and conducted regular staff reviews to enhance service delivery.
• Coordinating step down from service and referral back to complex needs hostels, hospital wards etc.
• Supervised operations for support services, enhancing care for vulnerable adults in the borough.

• Managed crisis incidents by implementing safeguarding measures, ensuring safety and well-being of residents.
• Monitored behaviour and mental health needs during day and night shifts.
• Supported 6 male residents on a high-risk ward with complex forensic histories.
• Developed individual support plans and assessed daily risk management actions to enhance resident care.
• Coordinated daily reporting with nursing staff to ensure accurate information exchange and adherence to ward procedures.
• Covered Section 136 admissions and completed required support documentation.
• Escorted clients on Section 17 leave into the community safely.

• Supporting a caseload of 25 clients with a history of homelessness, substance misuse, mental health, domestic violence.
• Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
• Coordinated client care and support, facilitating successful transitions into the wider community.
• Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers.
• Implemented strategies to support clients with mental health issues, contributing to their emotional and psychological well-being.
• Managed challenging behaviour using de-escalation techniques and positive reinforcement, maintaining a safe environment.
• Provided support in social, physical and emotional areas to assist clients with integrating into the local community.
• Offered emotional support and companionship, reducing feelings of isolation among clients.
• Supported clients in managing their finances and budgeting, increasing their financial independence and security.
• Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
• Advocated for clients' rights and interests, ensuring their active participation in care planning and decision-making.