Summary
Overview
Work history
Education
Skills
Websites
Languages
References
Timeline
Generic

Roberta Oliveira

Colchester,Essex

Summary

Technically skilled technician with 2+ years of hands-on experience in digital video recording systems, troubleshooting, and system integration. Proven ability to resolve complex technical issues, working with and supporting several departments within the business. Aiming to leverage my abilities to successfully fill the Junior Product Manager role on your team.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

Technician

Fleet Focus
Colchester , Essex
01.2024 - Current
  • Responsible for the configuration and dispatch of equipment (DVR focused) as well as for a quality/tech check performed on all units after installation (for connected devices).
  • Prepared evaluations of software/hardware and recommended improvements and upgrades.
  • Conferred with staff, users, and management to establish what needs to be looked into as well as offered support internally in regards to our platform/hardware queries.
  • Responsible for testing new products alongside the Product Manager as well as testing new software features/debugging with the Dev Team.
  • Offering support to engineers out on the field with any hardware queries.

Customer Service Advisor

Fleet Focus
Colchester , Essex
06.2022 - 12.2023
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Updated and maintained database (in house system alongside Zendesk) with accurate customer information and timely data entry.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Investigated and researched issues to determine root causes and appropriate resolution methods, therefore my change in job role going into the Technical Team.

Crew Trainer

McDonald's
Colchester, Essex
09.2019 - 05.2022
  • Supported teams to achieve shift targets such as service times or waste minimisation.
  • Greeted customers warmly and provided friendly service, leading crew by example.
  • Trained employees in customer service, food safety and performance requirements.
  • Maintained current knowledge of company standards and up-to-date food safety regulations.

Education

High School -

Colégio Moderno
Brazil
01.2013 - 12.2015

Skills

  • Initiative and problem solving abilities
  • Ability to multitask
  • Confident communicator
  • Ability to work under pressure

Languages

English
Fluent
Portuguese
Native

References

References available upon request.

Timeline

Technician

Fleet Focus
01.2024 - Current

Customer Service Advisor

Fleet Focus
06.2022 - 12.2023

Crew Trainer

McDonald's
09.2019 - 05.2022

High School -

Colégio Moderno
01.2013 - 12.2015

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Roberta Oliveira