Roberta Newton

• Responsible for end-to-end engagement, managing all forms of inbound and outbound communication from both clients and professionals - converting 50% of all leads from prospective to genuine.
• Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Increased efficiency of document retrieval with well-organised filing systems.
• Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
• Provided exceptional customer service at all levels, building and maintaining strong rapport with both internal and external persons.
• Improved record keeping system with attention to detail and thoroughness.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Sorted incoming mail promptly, reducing clutter and improving organisation.
• Oversaw database of over 550 records to maintain updated records and accuracy.
• Created classification systems to manage archives.

* Cultivated and maintained positive and professional relationships

with customers, demonstrating strong interpersonal and communication

skills essential for effective stakeholder management.

* Demonstrated strong analytical and problem-solving skills by

preparing accurate customer quotes based on technical schematics and

proactively identifying and proposing engineering solutions.

* Managed and organized production schedules within the CRM system,

demonstrating excellent organizational and time management skills to

coordinate production dates and ensure timely delivery (in less than 21 days).

* Developed strong verbal communication and interpersonal skills

through proactive engagement with potential and existing clients via

telephone.

* Managed all daily office administration tasks, contributing

to smooth and efficient operational flow.

* Demonstrated initiative and strong communication skills by

developing and maintaining the company's social media presence across

platforms, including LinkedIn, creating engaging content.

* Utilized strong creative and written communication skills to independently create marketing content and materials,

including images, videos, website content, brochures, and copy writing.

* **Efficiently managed and maintained the CEO's complex personal and

professional calendars, proactively scheduling meetings with venues,

tour managers, medical appointments, and personal errands,

demonstrating exceptional organizational and time management skills.

* **Served as a key point of contact, liaising effectively between

tour managers and band managers to confirm critical details such as

payment, venue logistics, and schedules on behalf of the CEO, ensuring

smooth communication flow.

* **Proactively managed all logistical arrangements, including

booking flights, trains, taxis, and hotel accommodations for both

artists and the CEO, ensuring efficient and cost-effective travel.

* **Provided reliable and professional transportation for the CEO, ensuring punctual arrival at all appointments and demonstrating

responsibility and timekeeping.

* **Took ownership of artist liaison directly organizing payment processes and the signing of necessary paperwork, demonstrating strong

organizational and administrative skills.

* **Provided crucial on-site support during event days, actively participating in event setup and breakdown, and efficiently managing

ticket sales at the entrance, demonstrating flexibility and a hands-on

approach.

* **Provided comprehensive administrative support to the Events

Coordinator, managing daily tasks including processing beer and food

orders, creating detailed table plans, and developing clear event

schedules, demonstrating strong organizational and administrative

abilities.

* **Proactively supported the Events Coordinator on event days,

ensuring strict adherence to the running order and demonstrating

exceptional problem-solving skills by swiftly and effectively

resolving unforeseen issues.

* **Collaborated effectively in the physical setup and breakdown of

events, demonstrating a proactive and supportive approach to event

logistics.

* **Served as a key point of contact and gatekeeper for the Events

Coordinator, efficiently filtering communications from internal

departments and external executives, and effectively directing agency

staff during events, optimizing the Coordinator's time.

* **Efficiently managed and expedited dinner services in the hotel

restaurant, demonstrating the ability to work under pressure and

prioritize tasks effectively.