Roberta Nargi
LIVERPOOL,Merseyside
Summary
Customer-focused professional with a background in team management and delivering excellent service in fast-paced, international environments. Experienced in building strong client relationships, resolving conflicts, and achieving performance targets. Highly organised, resilient, and eager to bring strong interpersonal and organisational skills into a new career path.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Senior flight attendant
Ryanair
Liverpool
06.2018 - Current
- Ensured passenger safety while adhering to aviation regulations.
- Delivered exceptional customer service in a multicultural, fast-paced environment.
- Promoted and sold in-flight products, consistently achieving sales targets.
- Resolved conflicts and managed challenging situations with composure under pressure.
- Supervised cabin crew, ensuring operational excellence and adherence to procedures.
- Coached new staff, enhancing team performance and customer service standards.
- Managed customer complaints, guaranteeing positive travel experience.
- Monitored in-flight sales performance, assisting team in meeting targets.
- Excelled in providing friendly hospitality, creating positive atmosphere onboard flights.
- Showed aptitude in crisis management during emergency situations on board flights.
- Ensured passenger safety by conducting pre-flight briefings and demonstrations.
- Adapted quickly in changing circumstances whilst maintaining professionalism.
Restaurant supervisor
MIRKO'S BISTROT
Rome, Italy
10.2016 - 08.2017
- Safeguarded financial transactions, ensuring accuracy and preventing discrepancies in income.
- Established effective communication channels between front and back of house teams.
- Promoted positive dining experiences through exceptional customer service skills.
- Organised special events and private functions, demonstrating versatility and adaptability.
Sales assistant
TEZENIS
Rome, Italy
03.2014 - 09.2016
- Provided personalised product advice, enhancing sales and customer satisfaction.
- Handled transactions and cash register operations efficiently.
- Maintained store presentation through effective merchandising and visual displays.
- Assisted in stock management and conducted inventory checks regularly.
Education
GCSEs - Tourism Operator
Luigi Einaudi
Rome, Italy 09.2008 - 07.2013
Skills
- Customer Relationship Management & Aftercare Service
- Team Leadership & People Management
- Strong Communication & Interpersonal Skills
- Conflict Resolution & Problem Solving
- Sales Orientation & Upselling Experience (in-flight services)
- Organisation & Time Management under pressure
- Multicultural Teamwork & Cross-functional Collaboration
- Attention to Detail & Compliance with Procedures
- Evacuation procedures knowledge
- Time efficiency management
- Advanced CPR training
- Duty-Free sales maximisation
- Calm under pressure
Languages
Italian
Native
English
Fluent
CREOLO
Fluent
Timeline
Senior flight attendant
Ryanair
06.2018 - Current
Restaurant supervisor
MIRKO'S BISTROT
10.2016 - 08.2017
Sales assistant
TEZENIS
03.2014 - 09.2016
GCSEs - Tourism Operator
Luigi Einaudi
09.2008 - 07.2013
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