Roberta Nargi
LIVERPOOL,Merseyside
Summary
Customer-focused professional with a background in team management and delivering excellent service in fast-paced, international environments. Experienced in building strong client relationships, resolving conflicts, and achieving performance targets. Highly organised, resilient, and eager to bring strong interpersonal and organisational skills into a new career path.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Senior flight attendant
Ryanair
Liverpool
06.2018 - Current
- Ensured passenger safety while adhering to aviation regulations.
- Delivered exceptional customer service in a multicultural, fast-paced environment.
- Promoted and sold in-flight products, consistently achieving sales targets.
- Resolved conflicts and managed challenging situations with composure under pressure.
- Supervised cabin crew, ensuring operational excellence and adherence to procedures.
- Coached new staff, enhancing team performance and customer service standards.
- Managed customer complaints, guaranteeing positive travel experience.
- Monitored in-flight sales performance, assisting team in meeting targets.
- Excelled in providing friendly hospitality, creating positive atmosphere onboard flights.
- Showed aptitude in crisis management during emergency situations on board flights.
- Ensured passenger safety by conducting pre-flight briefings and demonstrations.
- Adapted quickly in changing circumstances whilst maintaining professionalism.
Restaurant supervisor
MIRKO'S BISTROT
Rome, Italy
10.2016 - 08.2017
- Safeguarded financial transactions, ensuring accuracy and preventing discrepancies in income.
- Established effective communication channels between front and back of house teams.
- Promoted positive dining experiences through exceptional customer service skills.
- Organised special events and private functions, demonstrating versatility and adaptability.
Sales assistant
TEZENIS
Rome, Italy
03.2014 - 09.2016
- Provided personalised product advice, enhancing sales and customer satisfaction.
- Handled transactions and cash register operations efficiently.
- Maintained store presentation through effective merchandising and visual displays.
- Assisted in stock management and conducted inventory checks regularly.
Education
GCSEs - Tourism Operator
Luigi Einaudi
Rome, Italy 09.2008 - 07.2013
Skills
- Customer Relationship Management & Aftercare Service
- Team Leadership & People Management
- Strong Communication & Interpersonal Skills
- Conflict Resolution & Problem Solving
- Sales Orientation & Upselling Experience (in-flight services)
- Organisation & Time Management under pressure
- Multicultural Teamwork & Cross-functional Collaboration
- Attention to Detail & Compliance with Procedures
- Evacuation procedures knowledge
- Time efficiency management
- Advanced CPR training
- Duty-Free sales maximisation
- Calm under pressure
Languages
Italian
Native
English
Fluent
CREOLO
Fluent
Timeline
Senior flight attendant
Ryanair
06.2018 - Current
Restaurant supervisor
MIRKO'S BISTROT
10.2016 - 08.2017
Sales assistant
TEZENIS
03.2014 - 09.2016
GCSEs - Tourism Operator
Luigi Einaudi
09.2008 - 07.2013
Similar Profiles
Monika Klichowska-JasekMonika Klichowska-Jasek
Flight Attendant at RyanairFlight Attendant at Ryanair
Rubén Clemente LópezRubén Clemente López
Cabin Crew Member at RyanairCabin Crew Member at Ryanair
Jennifer OtvosJennifer Otvos
Senior Cabin Crew Manager at RyanairSenior Cabin Crew Manager at Ryanair
Jada FerreiraJada Ferreira
Hospitality team member at Liverpool Football ClubHospitality team member at Liverpool Football Club
Shuktiz BhartiShuktiz Bharti
Shift operations manager at PopeyesShift operations manager at Popeyes