Roberta Liuzzi
London
Summary
Accomplished professional with expertise in team leadership and staff training, specialising in food safety and hygiene compliance. Demonstrates proficiency in stock control, supplier management, and financial reporting, ensuring efficient operations. Skilled in customer service within sensitive environments, adept at complaint resolution and conflict management. Committed to health and safety awareness, particularly in hospital settings, with a strong focus on allergen and dietary compliance. Career goals include advancing leadership roles to further enhance operational excellence and customer satisfaction.
Overview
19
19
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work history
Deputy Manager
Marks & Spencer (Franchise with WHSmith) Royal Free Hospital
London
03.2017 - 01.2026
- Supervise daily café operations including opening/closing, cash handling, and staff rotas.
- Deputise for the manager, assisting with payroll, reporting, and management meetings.
- Ensure compliance with NHS and hospital standards for hygiene, allergens, and infection control.
- Train and motivate team members to deliver high-quality service.
- Provide compassionate, professional service to patients, visitors, and hospital staff.
- Manage stock control, supplier orders, and waste reduction.
- Handle customer complaints effectively while maintaining brand standards.
- Key Achievements:
- Maintained a 5 food hygiene rating during inspections.
- Improved rota planning, reducing staff shortages and overtime costs.
- Contributed to consistently high customer satisfaction scores.
Housekeeper / Breakfast Assistant
B&B; Fairway – King's Cross
London
06.2016 - 10.2016
- Prepared and served breakfast for guests.
- Cleaned rooms, replaced linens, and maintained guest amenities.
Room Attendant
Hotel Hoxton – Shoreditch
London
12.2015 - 05.2016
- Cleaned and maintained guest rooms to high brand standards.
- Restocked amenities and supported the housekeeping team.
Shop Assistant / Waitress / Till Operator
Various Retail & Hospitality Roles
Italy
01.2007 - 01.2014
- Served customers, managed tills, handled cash, and maintained stock and store cleanliness.
Education
Bachelor's Degree - Advertising Graphics
School of Graphic Design A. Motolese – Don L. Milani
ItalySkills
- Team leadership & staff training
- Food safety & hygiene compliance
- Stock control & supplier management
- Cash handling & financial reporting
- Customer service in sensitive environments
- Complaint resolution & conflict management
- Rota planning & shift management
- Health & safety awareness (hospital setting)
- Allergen & dietary compliance
- Strong communication & problem-solving
Certification
- Food Hygiene & Allergen Awareness
- Health & Safety in the Workplace
Languages
Italian – Native
English – Fluent
Spanish – Fluent
Other Information
- Full UK Driving Licence
- References available on request
References
References available upon request.
Timeline
Deputy Manager
Marks & Spencer (Franchise with WHSmith) Royal Free Hospital
03.2017 - 01.2026
Housekeeper / Breakfast Assistant
B&B; Fairway – King's Cross
06.2016 - 10.2016
Room Attendant
Hotel Hoxton – Shoreditch
12.2015 - 05.2016
Shop Assistant / Waitress / Till Operator
Various Retail & Hospitality Roles
01.2007 - 01.2014
Bachelor's Degree - Advertising Graphics
School of Graphic Design A. Motolese – Don L. Milani