Roberta Laurel Beatrice Palada
Runcorn,Cheshire
Summary
Accomplished professional with extensive expertise in customer service, effective communication, and analytical problem solving. Demonstrates exceptional time management skills and data analysis proficiency, ensuring meticulous attention to detail. Proven ability to collaborate within teams and leverage technical proficiency to drive results. Committed to continuous improvement and achieving excellence in all tasks undertaken.
Organised professional with focus on logistics and dispatch coordination. Improve operational workflows through strategic planning and problem-solving. Excel in managing schedules, ensuring timely deliveries, and maintaining strong communication with stakeholders.
Overview
6
6
years of professional experience
Work history
Service Dispatch Coordinator
Solventum
Runcorn
04.2024 - 08.2025
- Coordinated dispatch activities for repaired units, parts, and exports across company site.
- Generated OBD and manual delivery notes, TNT labels, and commercial invoices for UK and international shipments.
- Communicated with customers to provide updates and resolve issues, ensuring timely dispatch of urgent orders.
- Utilised CRM Service, ECC, and EWM systems for effective order tracking and documentation.
- Updated master spreadsheets, maintaining accurate records for audits and reporting.
- Flagged delays, errors, or discrepancies to internal teams, facilitating swift resolutions.
Operations Support Agent
FedEx
Warrington
02.2023 - 08.2023
- Responded to high volumes of customer calls regarding collections, delivery queries, and special service requests.
- Investigated failed deliveries and coordinated fast resolution by re-allocating and prioritising re-delivery routes.
- Supported depot operations by managing allocation of premium and distance deliveries.
- Entered and tracked delivery data using FedEx systems, maintaining accuracy and attention to deadlines.
- Maintained clear communication with team leads and other depots to ensure smooth day-to-day logistics.
- Adhered to internal processes and external regulations, contributing to customer satisfaction and compliance.
Warehouse Administrator (Temporary)
Yodel
Warrington
11.2022 - 02.2023
- Provided day-to-day administrative support to warehouse operations, ensuring smooth-running of inbound and outbound logistics.
- Accurately processed and filed documentation related to high-volume deliveries and shipments.
- Maintained organised records of orders and warehouse stock using internal systems.
- Supported the warehouse team with planning and scheduling to meet daily targets.
- Communicated with drivers, couriers, and warehouse staff to resolve delivery discrepancies and delays.
Warehouse Operative
Phoenix Healthcare
Runcorn
01.2022 - 10.2022
- Accurately picked and packed pharmaceutical products following strict quality and safety procedures.
- Produced regular stock reports and communicated inventory levels to warehouse management.
- Maintained clean and organised workspaces to comply with health and safety standards.
- Interpreted and followed work tickets to ensure efficient movement of medical goods.
- Collaborated with team members to meet dispatch deadlines and support smooth warehouse operations.
Amazon
Widnes
04.2020 - 11.2020
- Accurately picked, packed, and processed orders in a fast-paced distribution environment.
- Met productivity and quality targets while maintaining high attention to detail.
- Reported damaged or missing items, helping resolve inventory discrepancies quickly.
- Supported team efficiency by assisting with general warehouse tasks and shift transitions.
- Maintained safety standards and adhered to company protocols throughout each shift.
Customer Service Assistant
Iberdrola
Burgos
10.2019 - 04.2020
- Delivered professional, friendly service to customers by phone and email, enhancing brand reputation.
- Handled high volumes of inbound calls, resolving queries related to billing, service changes, and complaints.
- Maintained a calm and solution-focused approach to dissatisfied customers, increasing satisfaction and retention.
- Processed service orders and provided updates using internal CRM systems.
- Built rapport with customers and ensured clear, courteous communication at all times.
Education
Diploma - Languages and Social Sciences (Humanities Profile)
I.E.S Arroyo Harnina
06.2018 - undefined
Skills
- Customer service expertise
- Effective communication
- Analytical problem solving
- Time management skills
- Data analysis proficiency
- Attention to detail
- Team collaboration
- Technical proficiency
LNGG
Spanish (native)
Romanian (native)
English (fluent)
French (basic)
Timeline
Service Dispatch Coordinator
Solventum
04.2024 - 08.2025
Operations Support Agent
FedEx
02.2023 - 08.2023
Warehouse Administrator (Temporary)
Yodel
11.2022 - 02.2023
Warehouse Operative
Phoenix Healthcare
01.2022 - 10.2022
Amazon
04.2020 - 11.2020
Customer Service Assistant
Iberdrola
10.2019 - 04.2020
Diploma - Languages and Social Sciences (Humanities Profile)
I.E.S Arroyo Harnina
06.2018 - undefined
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