Roberta Javaheri
Emsworth
Summary
Customer-oriented professional with a solid background in sales and client relations, excelling in fast-paced environments. Known for engaging effectively with diverse customers and delivering exceptional service. Seeking part-time roles in retail or hospitality to leverage strong interpersonal skills and a dedicated work ethic.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Inside Sales Manager
Corporate Traveller
London
04.2025 - 01.2026
- Liaised with other departments for seamless coordination and communication. For instance, worked closely with Marketing when attending Exhibitions for Corporate Traveller (Miss Jones Event and 3-day Birmingham exhibition). Involved with the planning and execution of targeted sales and marketing strategies.
- Delivered high-quality presentations to prospective clients for increased engagement rates.
- Secured key clients for significant revenue increase.
- Managed relationships with stakeholders by maintaining open communication channels.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
Sales Development Representative
Corporate Traveller
London
09.2024 - 04.2025
- Adapted communication style according to client's preferences, fostering strong professional relationships.
- Coordinated closely with marketing department to align sales strategies with promotional activities.
- Identified new business opportunities with potential clients in targeted markets.
- Collaborated effectively with cross-functional teams for cohesive business operations and goal achievement.
- Managed challenging scenarios professionally maintaining a positive company image at all times.
Retail Supervisor
Sports Direct
Chichester
06.2023 - 09.2023
- Implemented promotional campaigns that increased customer engagement.
- Organised window displays creatively in order to market the products effectively.
- Worked in a team environment to complete daily tasks.
- Analyzed monthly sales reports to develop strategies to increase profitability.
- Collaborated with other departments such as marketing or human resources when necessary.
Waitress Supervisor
Brookfield Hotel
Emsworth
03.2019 - 08.2022
- Resolved customer complaints quickly and efficiently during busy hours, improving overall guest satisfaction.
- Organised the day-to-day operations of restaurant dining room including seating arrangements, table maintenance and cleanliness.
- Trained new employees in the use of point-of-sale systems as well as menu items and their descriptions.
- Collaborated effectively with team and independently to enhance relationship-building skills.
- Communicated effectively with management to address issues impacting guest satisfaction.
Digital Marketing Intern
Pars Tasmim
Tehran
06.2019 - 08.2019
- Demonstrated organisational abilities while managing multiple tasks simultaneously.
- Curated social media content and managed accounts to increase engagement.
- Practiced using techniques such as PPC, SEO and SEM.
- Learnt about data analysis and business administration.
- Experienced work meetings and the formality whereby I was able to provide my own input on their future strategic decisions.
- Practice speech-making regarding company goals. Practiced clear, concise communication and improved my confidence.
Retail Team Leader
Topshop
Chichester
06.2018 - 03.2019
- Greeted customers in a cheerful, open manner and provided the customer service needed in order to adhere to their wants and needs.
- Resolved customer complaints whilst remaining professional and level-headed.
- Helped customers in choosing merchandise and made recommendations.
- Practiced my problem solving skills in challenging situations that I faced and attempted to provide solutions using initiative at times.
- Organised merchandise in order to promote sales and improve the marketing strategy of the store.
Sport Leader
Bishop Luffa School
Chichester
09.2017 - 06.2018
- Coached diverse groups of students across multiple sports, fostering inclusivity and engagement.
- Designed and implemented engaging sports activities and lessons, incorporating student feedback to enhance enjoyment and effectiveness.
- Supported individuals in achieving their potential through tailored motivation and guidance.
- Listened to student queries, suggestions, and concerns and acted accordingly to ensure open communication.
- Made sure I projected my voice when coaching large groups so communication was clear and effective.
Student Intern
Children's Learning Centre
Emsworth
05.2017 - 05.2017
- Supported staff managers in planning lessons and structuring daily activities to enhance learning experiences.
- Facilitated understanding among children by communicating clearly during interactions.
- Developed skills in managing young children through patient and calm responses in challenging situations.
Education
Master of Arts (M.A.) - Corporate Communications, Marketing and PR
University of Leeds
Leeds 09.2023 - 08.2024
Bachelor of Science (B.S.) - Business Management
University of Sussex
Brighton 09.2020 - 06.2023
A-Levels - Business Studies, English Language, Law
Bishop Luffa School
Chichester 09.2018 - 09.2020
Skills
- Sales strategy development
- Sales forecasting
- Lead generation
- Sales strategies
- Online marketing
- Client relationship building
- Project Management
- Cross-functional team leadership
- Deadline-driven
- Calm under pressure
- Resourcefulness
Voluntary
University of Sussex, Brighton, 2020-10, 2020-10, Ran Jumble sale for charity., Organised Clothing and other items and successfully raised money by also incorporating persuasive language., Made speeches to a public audience which enabled me to practice delivering information to a wide and diverse group of people.
Timeline
Inside Sales Manager
Corporate Traveller
04.2025 - 01.2026
Sales Development Representative
Corporate Traveller
09.2024 - 04.2025
Master of Arts (M.A.) - Corporate Communications, Marketing and PR
University of Leeds
09.2023 - 08.2024
Retail Supervisor
Sports Direct
06.2023 - 09.2023
Bachelor of Science (B.S.) - Business Management
University of Sussex
09.2020 - 06.2023
Digital Marketing Intern
Pars Tasmim
06.2019 - 08.2019
Waitress Supervisor
Brookfield Hotel
03.2019 - 08.2022
A-Levels - Business Studies, English Language, Law
Bishop Luffa School
09.2018 - 09.2020
Retail Team Leader
Topshop
06.2018 - 03.2019
Sport Leader
Bishop Luffa School
09.2017 - 06.2018
Student Intern
Children's Learning Centre
05.2017 - 05.2017