Reflection Theatre est 2015- Actor, Writer, Director: Best of Fest Winner, Performed in numerous theatres in London Reflection Theatre Kids Club est2020- CEO of an all Singing, acting, drama club for kids aged 5-11
Roberta Barnor
Events Operation/Planner Manager
128 Westmead Road
Summary
I am a conscientious and professional worker with a strong ability to use initiative and multitask both independently and within a team setting. My naturally eager disposition allows me to thrive in new and challenging environments. I possess highly enthusiastic customer service skills and prior knowledge of the industry, always striving for excellence in any position I undertake.
As a dedicated professional, I have a proven history of meeting company goals through consistent and organised practices. I am skilled in working under pressure and adept at adapting to new situations and challenges, enhancing the overall performance of organizations and teams. My excellent interpersonal skills ensure effective collaboration and success in any task assigned.
I am a results-oriented Event Manager with 2.5 years of outstanding project achievements, from proposal to production, within the event industry. I excel in conflict resolution, issue mitigation, and customer satisfaction assurance, bringing key talents & skills to any role I assume.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Events Operations Manager
Tate Gallery
5 2022 - Current
- Managed administrative logistics of events planning, staff bookings and operations
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated with kitchen and catering staff on delivery, timing and service style of food.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Events (Senior) Supervisor
TATE ENTERPRISES
05.2019 - 05.2022
- Efficient Management of the Catering & Hospitality operation
- Including: corporate dinners, sporting events, functions and weddings
- First point of contact for client and visitor enquiries or emergencies
- Opening up and locking down of rooms/buildings used for the event
- Supervise setting up of equipment, furniture and refreshments
- Run & manage functions & events
- An eye for detail with good organizational and customer service skills
- To ensure that all event agendas and event briefs are met
- Attending briefing sessions for upcoming events
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- To liaise with event organizers providing a confident and professional point of contact
- To ensure that events are properly serviced, and refreshments are delivered within agreed event agendas.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
Events Staff
FOH
10.2017 - 03.2019
- Possess good customer service skills
- Good communication skills - written and verbal
- Previous experience of working in a team Strong Hospitality & Events background, ideally from within high end Hotel establishment / Sports arena
- Ability to set up of equipment, furniture and refreshments
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Call Centre Agent
RSVP
10.2007 - 05.2010
- Managing large amounts of inbound and outbound calls in a timely manner
- Make telesales and market research calls to new and existing customers
- Deal with customer orders, card payments, enquiries and complaints
- Advise about products and services
- Meet personal/team qualitative and quantitative targets
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality type Ability to multi-task, set priorities and manage time effectively
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
Education
Bachelor of Arts Honours Degree - Acting for Stage & Media
University of West London
09.2013 - 05.2016
DDD*
Kingston College
09.2011 - 06.2013
Lansdowne College
09.2007 - 04.2010
Skills
Leadership
Excellent planning & organising capabilities
Great communication
Juggling multiple priorities
Creativity Skills
Overseeing events
Logistical operations
Managerial Accounting
Hospitality operations
Business operations management
Problem solving & flexibility
Effective budget management
Interests
The Spirituals Choir & Clive Brown Urban Sound Choir - Gospel choir previously seen on BBC Rooted est 2017 - Events organiser (creator) of an intimate music/soulful/spoken word session (yearly)
Olive Tree Praise Ministries - Non profit organisation, food banks, charity
Singer/Pianist -I sing and compose my own music that I upload frequently to social media, as an avid musician
Timeline
Events (Senior) Supervisor
TATE ENTERPRISES
05.2019 - 05.2022
Events Staff
FOH
10.2017 - 03.2019
Bachelor of Arts Honours Degree - Acting for Stage & Media
University of West London
09.2013 - 05.2016
DDD*
Kingston College
09.2011 - 06.2013
Call Centre Agent
RSVP
10.2007 - 05.2010
Lansdowne College
09.2007 - 04.2010
Events Operations Manager
Tate Gallery
5 2022 - Current
Similar Profiles
Menuka GurungMenuka Gurung
FOH supervisor at Tate GalleryFOH supervisor at Tate Gallery
Nicole TichaNicole Ticha
HR Manager at Tate Enterprises LimitedHR Manager at Tate Enterprises Limited
Christiana ShulerChristiana Shuler
SALES & CUSTOMER SERVICE at Diamond Head Art Gallery & Ki'i Art GallerySALES & CUSTOMER SERVICE at Diamond Head Art Gallery & Ki'i Art Gallery
Fleur RerekuraFleur Rerekura
Cook at Sands Hotel OmapereCook at Sands Hotel Omapere
Alissa KiddAlissa Kidd
LPN Charge Nurse at Englewood Health Care CenterLPN Charge Nurse at Englewood Health Care Center