Robert Williamson
Stewarton,Cheshire
Summary
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Reliable General Manager with Varied industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Reliable Driver with Courier industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Motivated Senior Manager with 30 years of experience, recognised for assessing operational needs and developing solutions to save costs, improve revenues and drive customer satisfaction. Resourceful and well-organised with excellent leadership and team-building record.
Overview
36
36
years of professional experience
8
8
years of post-secondary education
Work history
Self Employed Consultant
Self Employed
Kilmarnock, East Ayrshire
12.2015 - Current
- Increased customer satisfaction by resolving issues.
- Analysed reporting to reconcile transactions, accounts and ledgers.
- Increased revenue by upselling and recommending products.
- Completed opening and closing procedures, from product replenishment to budget control.
- Developed appropriate resources to meet needs of diverse audiences.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled chemicals and waste in line with COSHH regulations.
- Carried out day-to-day duties accurately and efficiently.
General manager
T.O.M
Airdrie, North Lanarkshire
05.2010 - 11.2014
- Managed high-performing teams to deliver quality customer service and stable profits.
- Established strong rapport with stakeholders to enhance business credibility.
- Monitored operations to assess and highlight results.
- Delivered business strategy to drive revenue and operational efficiencies.
- Tracked KPIs to drive profitability and target delivery.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Recruited top-performing candidates to build staff retention and team performance.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organisational compliance with applicable legislation and regulations.
General manager
Wm Tracey Limited
Linwood, Renfrewshire
07.2004 - 03.2010
- Managed high-performing teams to deliver quality customer service and stable profits.
- Worked with board of directors to establish objectives and decisively lead operations.
- Established strong rapport with stakeholders to enhance business credibility.
- Monitored operations to assess and highlight results.
- Negotiated with vendors and service providers to control corporate expenditures.
- Tracked KPIs to drive profitability and target delivery.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Delivered business strategy to drive revenue and operational efficiencies.
Self employed courier
Menzies Distribution
Irvine, North Ayrshire
05.2001 - 07.2004
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Built and maintained strong working relationships with regular customers.
- Recorded required delivery documentation to maintain high levels of service efficiency.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Used local road knowledge to achieve faster deliveries compared to previous averages.
General manager
Wm Tracy Limited
Linwood, Renfrewshire, Renfrewshire
05.1997 - 03.2001
- Managed high-performing teams to deliver quality customer service and stable profits.
- Worked with board of directors to establish objectives and decisively lead operations.
- Established strong rapport with stakeholders to enhance business credibility.
- Monitored operations to assess and highlight results.
- Established budgets based on historical, current and forecasted business data.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Negotiated with vendors and service providers to control corporate expenditures.
Regional manager
Millfields Environmental Limited (Tarmac)
United Kingdom, United Kingdom
02.1988 - 02.1997
- Improved branding initiatives, implementing strategic marketing campaigns to maximise engagement.
- Established budgets based on historical, current and forecasted business data.
- Increased market share through strong vendor network and customer-orientated service.
- Deployed promotional campaigns to complement regional initiatives.
- Achieved business objectives and benchmarks through strategic planning.
- Drove company mission and values, representing organisation at meetings and industry events.
- Improved customer satisfaction and dealer profits by negotiating market consolidation.
- Advanced regional branch performance through managerial reorganisation methods.
Education
SVQ Level 4 - Landfill Operations Special Waste
Chartered Institute Of Waste Management
England 01.1991 - 03.1992
SVQ Level 4 Wamitab - Treatment Operations: Special Waste Level 4
Chartered Institute Of Waste Management
England 04.1992 - 01.1993
SVQ Level 3 Wamitab COTC - Transfer Station: Biodegradable Waste
Chartered Institute of Waste Management
England 05.1992 - 05.1993
Diploma of Higher Education - Environmental Auditing and Management
Bells College of Technology
Scotland 01.1998 - 05.2000
NVQ Level 3 - Health and Safety
NEBOSH
England 03.2001 - 02.2003
Managing Safely - Health and Safety
IOSH
England 05.2001 - 02.2002
Skills
- Route planning
- Time management
- Strategic navigation
- Customer interaction and engagement
- Multi drop deliveries
- Team building
- Communication skills
- Problem-solving
- Knowledge of Excel and Word
- Budget Planning and Initiation
Timeline
Self Employed Consultant
Self Employed
12.2015 - Current
General manager
T.O.M
05.2010 - 11.2014
General manager
Wm Tracey Limited
07.2004 - 03.2010
Self employed courier
Menzies Distribution
05.2001 - 07.2004
Managing Safely - Health and Safety
IOSH
05.2001 - 02.2002
NVQ Level 3 - Health and Safety
NEBOSH
03.2001 - 02.2003
Diploma of Higher Education - Environmental Auditing and Management
Bells College of Technology
01.1998 - 05.2000
General manager
Wm Tracy Limited
05.1997 - 03.2001
SVQ Level 3 Wamitab COTC - Transfer Station: Biodegradable Waste
Chartered Institute of Waste Management
05.1992 - 05.1993
SVQ Level 4 Wamitab - Treatment Operations: Special Waste Level 4
Chartered Institute Of Waste Management
04.1992 - 01.1993
SVQ Level 4 - Landfill Operations Special Waste
Chartered Institute Of Waste Management
01.1991 - 03.1992
Regional manager
Millfields Environmental Limited (Tarmac)
02.1988 - 02.1997