Robert Thomas
Bideford,Devon
Summary
Dedicated professional with a strong background in customer support and problem solving. Proficient in Microsoft Office, time management, and team work. Demonstrates exceptional coaching abilities and decisiveness. Committed to leveraging skills to enhance organisational efficiency and achieve career growth.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
Team Leader
Citizens Advice Bureau
Bideford, Devon
12.2020 - 03.2025
- I support a team of paid staff and volunteers to provide advice
- I also check quality of work and empower people to reach their potential
- I enjoy training staff and support them in all advice query's they have
- Resolved conflicts effectively, promoting harmony within the workforce.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Fostered a high-performing environment to drive productivity and quality.
- Increased team cohesion by implementing regular feedback sessions.
- Streamlined workflow for a more efficient process.
Revenue and Benefits officer
Torridge District Council
12.2017 - 11.2020
- I've had to learn complex legislation and know how to implement it and able to adapt to change when regulations has changed within this role
- I had to manage a high work load while ensuring high accuracy to ensure the correct level of benefit are paid and ensuring claim are processed within time limits
- I've had to show a high level of written and verbal communication within this role
Assistive Technology Officer
Guinness Care and Support
10.2014 - 12.2017
- Within this role I have to organise my time efficiently and effectively, arrange the fitting of equipment to help elderly and disabled people
- I also have targets to meet so I have to do a lot of marketing of the services we offer to allow the business to grow
- One of the ways of doing this is by giving presentations to local groups which has helped to improve my communication skills
- I also had to travel widely as I cover the whole of the south west
Sales Representative
Hockings Ice Cream
Appledore, Devon
03.2007 - 10.2014
- My role was to prepare an Ice cream van ensuring that I had the correct equipment and the right amount of product required for the day
- This meant I had to analyse sales trends and take into account external factors such as the weather and holidays
- I was responsible for cash handling with the taking of thousands of pounds on a certain days
- I had to reconcile the money received at the end of the day
- Additionally, I was responsible for all aspects of food hygiene in my work place
- Inevitably this role has included dealing with difficult customers which my employers consider I did well
- Due to the nature of the role I work independently and show that I do not need to rely upon a boss to resolve day to day problems or issues that occur
South West Peninsula Housing
01.2007 - 01.2008
- I was responsible for setting up a Web site for this company that would enable it to attract new business and also a facility by which customers or potential customers could request information
- I also produced a detailed customer database to enable the company to keep track of customers and potential customers
- This was done alongside my studies
Education
Bsc Hons - Applied sport and Exercise studies
University Of Gloucestershire
Gloucester 09.2011 - 06.2012
Foundation Degree -
University Of Gloucestershire
09.2009 - 06.2011
Diploma of Higher Education - Access to Higher Education
University Of Plymouth
09.2008 - 06.2009
GCSEs - Maths
Bideford College
09.2004 - 06.2006
GCSEs - English Literature
Bideford College
09.2004 - 06.2006
GCSEs - English Language
Bideford College
09.2004 - 06.2006
GCSEs - Double Science
Bideford College
09.2004 - 06.2006
Skills
- Customer Support
- Problem solving
- Microsoft Office
- Time management
- Team work
- Coaching
- Decisiveness
Custom
Gained experience working together with others in retail to ensure customer satisfaction., Developed communication skills through placements and training as an FA accredited coach., Adapted to work with others in various environments., Confident with Microsoft Word, Excel, PowerPoint, Outlook, and social media applications.
Affiliations
- Running
References
References available upon request.
Timeline
Team Leader
Citizens Advice Bureau
12.2020 - 03.2025
Revenue and Benefits officer
Torridge District Council
12.2017 - 11.2020
Assistive Technology Officer
Guinness Care and Support
10.2014 - 12.2017
Bsc Hons - Applied sport and Exercise studies
University Of Gloucestershire
09.2011 - 06.2012
Foundation Degree -
University Of Gloucestershire
09.2009 - 06.2011
Diploma of Higher Education - Access to Higher Education
University Of Plymouth
09.2008 - 06.2009
Sales Representative
Hockings Ice Cream
03.2007 - 10.2014
South West Peninsula Housing
01.2007 - 01.2008
GCSEs - Maths
Bideford College
09.2004 - 06.2006
GCSEs - English Literature
Bideford College
09.2004 - 06.2006
GCSEs - English Language
Bideford College
09.2004 - 06.2006
GCSEs - Double Science
Bideford College
09.2004 - 06.2006
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