ROBERT TAYLOR
Blackpool
Summary
Friendly, reliable and customer-focused professional with many years' experience in technical engineering, customer service and electrical security systems. Possess a good knowledge of electrical products, access control, intruder alarms and associated equipment, with experience advising customers, specifying products and providing technical support.
Confident communicating with customers, contractors and suppliers, with a proven ability to build strong working relationships and provide practical solutions. Experienced handling enquiries, processing orders, managing stock and working accurately in busy environments. A full UK driving licence holder with an excellent work ethic, keen to bring technical knowledge and outstanding customer service to a Trade Counter role with CEF.
Overview
2027
2027
years of professional experience
Work History
Entertainment Host, Sound & Lighting Engineer
Choice Hotels Ltd
01.2000 - 07.2026
- Delivered excellent customer service in a busy hospitality environment.
- Managed customer enquiries and resolved issues professionally.
- Operated sound and lighting equipment safely and efficiently.
- Worked effectively as part of a team while maintaining high standards.
- Adapted quickly to last-minute changes in event schedules or performance requirements, demonstrating flexibility and problem-solving abilities.
Business Partner
Blackpool Apartments
01.2002 - 01.2015
- Managed day-to-day business operations, maintenance, health and safety compliance, customer bookings and guest services.
- Worked independently, prioritised workloads, organised advertising and promotions, and maintained high levels of customer satisfaction.
- Managed the Licensed part of the business responsible for alcohol sales, budgets and expenditures
Technical Support Engineer
Challenger Security
- Provided technical advice to customers on access control, CCTV and intruder alarm systems.
- Specified suitable electrical and security products to meet customer requirements.
- Built long-term relationships with installers, contractors and commercial customers.
- Processed customer orders and coordinated equipment dispatch and repairs.
- Worked closely with suppliers and manufacturers.
- Delivered excellent customer service while meeting deadlines.
- Maintained accurate records and technical documentation.
Delivery Driver
Ainsworths
Blackpool, Lancashire
04.1995 - 06.1995
- Maintained accurate records of deliveries, collections, and customer signatures to comply with company policies.
- Loaded vehicle, properly securing items to prevent load shifting and damage during transportation.
- Managed returns and exchanges at the point of delivery, processing paperwork accurately and efficiently.
- Built positive relationships with customers
Technician
Spimin Technology
01.1993 - 03.1995
- Delivered and demonstrated products across North West, ensuring timely service and enhancing customer experience.
- Managed product dispatch and repairs, streamlining customer interactions with meticulous attention to detail.
Education
Access Control and Entry Systems -
BTEC Level 3
Advanced Intruder Alarm Systems -
BTEC Level 3
Advanced Alarm System and Integration -
TKC Consultants
BTEC First Diploma - Electronic Engineering
Blackpool and The Fylde College
BlackpoolLicensed Retail - BiiAB Level 2 National Certificate
Blackpool and The Fylde College
BlackpoolAdvanced Certificate - Institute of Advanced Motorist
Lytham St Annes Safe Driving Association
7 GCSE including Maths, English and Science
St Georges High School
Skills
- Trade counter customer service
- Electrical and security product knowledge
- Technical sales and product advice
- Customer relationship management
- Order processing and administration
- Stock control and merchandising
- Cash handling
- Problem solving
- Communication skills
- Team collaboration
- Time management
- Health and safety awareness
- Full UK driving licence
Hobbies and interests
- Gym and Running : focused on endurance training
- Enthusiastic Swimmer : Training towards open water events
- Passionate about DIY and home improvement, demonstrating strong hands-on problem-solving
- Mechanical restoration : Passionate about the restoration and mechanical preservation of vintage agricultural and industrial machinery
- Maritime History : Avid enthusiast of ocean liner history particularly RMS Titanic
Additional Information
Advanced Driving Certificate
Issued by Blackpool Safe Driving Accosiation in partnership with Lancashire Constabulary
Timeline
Business Partner
Blackpool Apartments
01.2002 - 01.2015
Entertainment Host, Sound & Lighting Engineer
Choice Hotels Ltd
01.2000 - 07.2026
Delivery Driver
Ainsworths
04.1995 - 06.1995
Technician
Spimin Technology
01.1993 - 03.1995
Technical Support Engineer
Challenger Security
Access Control and Entry Systems -
BTEC Level 3
Advanced Intruder Alarm Systems -
BTEC Level 3
Advanced Alarm System and Integration -
TKC Consultants
BTEC First Diploma - Electronic Engineering
Blackpool and The Fylde College
Licensed Retail - BiiAB Level 2 National Certificate
Blackpool and The Fylde College
Advanced Certificate - Institute of Advanced Motorist
Lytham St Annes Safe Driving Association
7 GCSE including Maths, English and Science
St Georges High School