Robert Taylor

• Created an inviting atmosphere through friendly interaction with customers.
• Handled cash transactions securely minimising risk of theft or fraud.
• Implemented new cocktail recipes by researching current trends in the industry.
• Developed rapport with regular patrons fostering a loyal customer base.

• Managed bar operations to maintain efficiency.
• Ordered supplies regularly, prevented stock shortages.
• Oversaw shift schedules to ensure adequate staff coverage.
• Ensured customer satisfaction by providing excellent service.
• Developed new cocktail recipes, enhanced menu variety.
• Conducted staff training for improved performance.

• Organised stock inventory to prevent shortages during peak hours.
• Checked identification of customers to enforce age restriction laws on alcohol consumption.
• Supervised team members to ensure excellent service delivery.
• Enhanced customer satisfaction by managing bar operations efficiently.

• Recommended drinks to customers, increasing overall sales.
• Provided excellent service to customers, resulting in repeat business.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Processed payments accurately reducing discrepancies at end of shift tallying.

• Collaborated with team members to provide seamless service during busy periods.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Adapted quickly to different situations maintaining efficiency even under pressure.
• Assisted in menu planning offering innovative ideas based on popular preferences.

* Assisted guests with personalized services, including concierge and room service

* Supported guest relations with special requests

* Collaborated with management to deliver tailored service

• Corresponded promptly to online queries, improving guest relations.
• Promoted positive guest relations through prompt resolution of any issues or complaints.
• * Assisted guests with check-ins, check-outs, and special requests
• * Ensured a high level of guest satisfaction and comfort
• * Liaised with multiple departments to provide a seamless guest experienc