Nicola Smith
Redcar,Cleveland
Summary
Dynamic and commercially focused After-Sales Leader with extensive experience within the motor trade. Proven track record of driving sales performance, leading customer-facing teams, improving operational efficiency and delivering high customer satisfaction in fast-paced environments. Adept at solving complex problems, coaching staff, and managing revenue forecasting.
Now seeking a complete career change into a role where transferable skills in leadership, customer service, sales and process improvement can add strong value outside of the automotive sector.
Overview
22
22
years of professional experience
6023
6023
years of post-secondary education
Work history
Aftersales manager
Pendragon PLC
Middlesbrough, Cleveland
09.2021 - Current
- Ensured high levels of customer service across all operations.
- Coached and developed team members to enhance performance.
- Presented monthly accounts reviews with forecasting and budgeting to regional team leaders.
- Managed a team of 20 to achieve departmental objectives.
Service team leader
Pendragon PLC
Middlesbrough, Cleveland
04.2017 - 09.2021
- Led a large team of technicians and advisors, achieving alignment with company productivity targets.
- Monitored performance metrics to ensure adherence to organisational objectives.
Various positions
Pendragon PLC
Middlesbrough, Cleveland
12.2003 - 04.2017
- Commenced role as customer service advisor, advancing to warranty administrator and service supervisor.
- Prioritised customer service in daily operations to enhance client satisfaction.
- Developed skills through progressive responsibilities in various service roles.
Education
Foundation Degree in Science - Counselling
Teesside University
MiddlesbroughABC Counselling skills Levels 1-3 - Counselling
Redcar & Cleveland College
RedcarGCSEs - Various x 8
Ryehills School
RedcarSkills
- Sales and Revenue Growth
- Customer Service Excellence
- Leadership & Staff development
- Operational Management
- Forecasting & Reporting
- Problem Solving
Timeline
Aftersales manager
Pendragon PLC
09.2021 - Current
Service team leader
Pendragon PLC
04.2017 - 09.2021
Various positions
Pendragon PLC
12.2003 - 04.2017
Foundation Degree in Science - Counselling
Teesside University
ABC Counselling skills Levels 1-3 - Counselling
Redcar & Cleveland College
GCSEs - Various x 8
Ryehills School