- have a strong passion for music and love going to gigs and socialising with like minded concert goers
- have a passion for the gym and doing my best to keep fit
Robert Shenstone
West Bromwich,west midlands
Summary
Detail-oriented Transport Contract Officer with strengths in procurement management and contract compliance. Manages a portfolio of 40 school contracts, ensuring effective service delivery and adherence to financial accountability. Implements safeguarding procedures while conducting thorough investigations to address concerns.
Overview
17
17
years of professional experience
Work History
Transport contract officer
Sandwell SMBC
Oldbury, West Midlands
02.2020 - Current
- Facilitated procurement of transport by obtaining quotes and overseeing implementation.
- Maintain costs in line with council procedures and guidelines to ensure financial accountability.
- Managed portfolio of 40 school contracts to ensure effective service delivery.
- Efficiently managed contracts within a collaborative team and independently to ensure accuracy and compliance.
- Monitored routes at schools to ensure compliance with council procedures and guidelines.
- Ensure safeguarding procedures are adhered to at all times while investigating safeguarding concerns thoroughly when they arise.
- Enhanced knowledge in role by attending workshops and training sessions.
Assistant Manager
Cash Converters
West Bromwich
07.2014 - 01.2020
- Oversee effective store operations to ensure exceptional customer experiences.
- Facilitated training programmes for new hires to enhance team performance and operational efficiency.
- Organise daily meetings to communicate key performance indicators to staff.
Support team members by providing daily KPIs during regular meetings.
Coordinate daily briefings to share performance targets with employees. - Conducted one-to-one sessions to enhance individual performance and development.
- Oversaw business opening and closing procedures including cash handling and report generation.
Sales Assistant
Cash Generator
Dudley
06.2009 - 11.2012
- Deliver exceptional customer service by addressing inquiries and resolving issues promptly.
- Facilitated the buying and selling of goods to enhance customer engagement and market presence.
- Spearhead initiatives to achieve key performance indicators through strategic planning.
- Generated comprehensive reports for shareholders to ensure informed decision-making and transparency.
Education
NVQ Level 2 - Customer service modern apprentership
Nova Recruitment
Dudley01-2006
GCSEs - Maths
Dudley college
Dudley01-2005
GCSEs - English
Wodensborough CTC
Wednesbury01-2004
GCSEs - Science
Wodensborough CTC
Wednesbury01-2004
NVQ Level 2 - ICT
Wodensborough CTC
Wednesbury01-2004
Skills
- procurement management
- contract compliance
- financial accountability
- risk assessment
- adaptive problem solving
- Working under sustained pressure
- Customer service excellence
- Strong communicator
- Responsive communication
- Time-management
- safeguarding procedures
- contract negotiation
- data analysis
- customer relationship management
- team collaboration
- Responsible decision-making
- Active listening
- Tender evaluation
- Relationship-building
- Supplier relationship management
- Computer literacy
Interests
Timeline
Transport contract officer
Sandwell SMBC
02.2020 - Current
Assistant Manager
Cash Converters
07.2014 - 01.2020
Sales Assistant
Cash Generator
06.2009 - 11.2012
NVQ Level 2 - Customer service modern apprentership
Nova Recruitment
GCSEs - Maths
Dudley college
GCSEs - English
Wodensborough CTC
GCSEs - Science
Wodensborough CTC
NVQ Level 2 - ICT
Wodensborough CTC