Robert Russell
Hornchurch,Essex
Summary
I relocated from Ireland to the UK in 2025 and this is now my permanent place of residence. I am a ambitious retail professional with supervisory experience and a strong background in customer service, sales and team leadership. Proven ability to support store operations, drive sales performance and maintain high standards.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Self-Storage
08.2025 - Current
- Manage bookings, contracts and payments with accuracy
- Drove sales of storage units and related products through proactive customer engagement
- Handle customer queries and resolve issues professionally
- Facilitated daily operations by managing customer flow effectively
- Maintained site standards, cleanliness, and organisation to enhance customer experience
Restaurant & Bar Supervisor
05.2023 - 01.2024
- Supervised staff, coordinating daily operations to ensure smooth service delivery
- Maintained high level standards of customer service and team performance
- Supported recruitment, training, and onboarding of team members to build a skilled workforce
- Managed stock levels, ensuring availability of products to meet customer demands
- Finalised cash transactions at end of shifts, reporting and end of day procedures
Restaurant & Bar Supervisor
08.2022 - 04.2023
- Led shifts to optimise service flow and enhance team collaboration
- Delegated tasks while tracking staff performance to uphold service standards
- Resolved customer issues promptly to maintain satisfaction and loyalty
- Ensured accurate stock management and payments
Operational Assistant
08.2021 - 06.2022
- Monitored and enforced health and safety compliance
- Contributed to achieving daily and weekly performance targets through teamwork
- Streamlined operational processes to uphold equipment standards
Assistant Store Manager
06.2005 - 08.2021
- Managed daily operations and supervised team of 30+ staff, driving efficient store performance
- Consistently achieved and exceeded weekly and monthly KPI targets
- Ensured staff training compliance, keeping all team members up to date with required standards
- Oversaw stock control, ensuring optimal stock levels and strong inventory management
- Assisted in daily store operations by ensuring smooth workflow and customer engagement, maintaining high standards of customer service and store presentation.
Education
Diploma - retail management
Technological University Dublin
Dublin01-2020
FETAC level 5 - Construction studies
Waterford college of further education
Leaving certificate -
C.B.S Monastery
TipperarySkills
- Sales Performance
- Target Support
- Cash Handling
- Daily Reconciliation
- Stock Control
- Visual Merchandising
- Team Leadership
- Staff Supervision
- Customer Service Excellence
- Problem Solving
- Decision Making
- Health and Safety Compliance
Custom
Available on request
Timeline
Assistant Manager
Self-Storage
08.2025 - Current
Restaurant & Bar Supervisor
05.2023 - 01.2024
Restaurant & Bar Supervisor
08.2022 - 04.2023
Operational Assistant
08.2021 - 06.2022
Assistant Store Manager
06.2005 - 08.2021
Diploma - retail management
Technological University Dublin
FETAC level 5 - Construction studies
Waterford college of further education
Leaving certificate -
C.B.S Monastery